KeyMetric Call Tracking & Analytics Reviews

The Keymetric dashboard and reports are super easy to use. In addition to the call analytics, we also track all our website engagements and the real-time data is invaluable to helping us maintain timely communications with our customers. They also have the best support team we have ever worked with.

I wish they would simplify their enterprise API integration a little. Their engineering team was amazing helping us tie into our reporting system though.

We primarily use Keymetric to track inbound phone calls, record calls, and use the transcribed calls to maintain a record. We also use them for fund raising and HR.

I don't have time to sit on analytics all day, so KeyMetric's dashboard and alerts are critical to keeping me productive.

I want to get my alerts/notifications as webhooks. KeyMetric says this is coming soon, though.

I need to know when our traffic and engagements spike so we can scale appropriately. KeyMetric keeps me updated when there are noteworthy changes to my analytics.

Keymetric is the only call tracking software we found that can track the phone calls from our marketing campaigns using our OWN phone numbers!! Telephony costs have always been a concern when researching a call tracking company because we have lengthy phone calls that use a lot of minutes. Other call tracking companies' pricing is based on numbers and minutes. With Keymetric numberless call tracking, we could use our own phone numbers and minutes, which made the service affordable for us. Finally... a solution that works and is cost-effective!

The reporting on the old platform was a bit hard to navigate, but the new platform is excellent and easy to use.

We needed to know where our calls were coming from for our production and marketing efforts. I used KeyMetric at my other job and brought it to my new job.

Working with Jerry & Toni has been great! They're personable as well as very responsive and helpful. For the service itself, it's nice that there is more opportunity and flexibility, compared to other companies. Also, the new numberless tracking shows that KeyMetric listens to their partners/clients, understands their needs, and adapts accordingly.

Since working with KeyMetric, there hasn't been any dislikes/frustrations from me.

User journey and experience, as well as expanding tracking/reporting capabilites for certain KPIs to make more efficient and impactful campaign optimizations.

Provides very useful and insightful data in an area otherwise untapped from a data collection standpoint

Lack of stock integrations with reporting platforms for easy data aggregation

In-depth, offline call tracking married with online marketing and website data

KeyMetric makes it easy to see where all my traffic and calls are coming from at a glance. International features are a huge plus.

International phone numbers are very expensive, like most call tracking companies. But I found their international number-less tracking was a great alternative.

We are trying to identify the source and origin of our traffic and calls, and KeyMetric's free product allows us to do that without spending a lot of money. As a startup, we need to watch every dollar we spend. KeyMetric allows us to put more of our budget into marketing and less of our budget into tools and monthly expenses.

We needed an Enterprise software solution that could manage our multiple locations both nationally as well as globally. The Keymetric software was our answer. We needed the analytics and intelligence that would help us know where to invest our marketing dollars both here and abroad, which saved us money and made us money all at the same time. I was shocked how easy it was to implement the site tag and the amount of information we receive from the tracking code is invaluable to optimizing our campaigns ROAS. In addition to a great product, the Keymetric support team is some of the best I have ever encountered; their expertise and knowledge have proved to be invaluable with our AI-enabled analytics.

Sometimes they don’t have numbers I need in other countries, and I need to wait a day or two, but that seems to be the norm with everyone.

Tracking customer service and support phone calls to improve quality assurance and online help/ support systems.

They are incredibly kind and always work hard to find us the best solution. Most of my communication has been with Jerry and Toni, both of whom are always willng to hop on a call to answer questions right away.

Some of the reporting itself is a little hard to navigate but can be worked around with proper training on the platform.

Proper call reporting that allows us to make more educated and thoughtful optimizations.

The vacation rental industry requires advertising across a LOT of different sites. Being able to track where our calls and bookings are coming from is critical for directing our advertising budget. Keymetric makes it SO easy to add phone numbers and track our different advertising venues.

Phone support would be nice - but I love that they keep their prices affordable - and their email support does a great job anyway.

Give Keymetric a try - their entry level package is very affordable and lets you easily setup call tracking. I was using a different company and paying 3x as much. I tried Keymetric and loved it - and saved a lot of money in the process. Setup was easy. Support was very quick and friendly.

We are discovering which websites and magazines are generating calls and bookings - without this service, we were only really able to track about 20% of our leads (those that filled out forms or emails) or had to harass callers to find out how they found us. Now we can identify 100% of our customer contacts (phone, email and forms) and what vacation listing sites are driving those customers.

Transparent pricing, no contracts (others are terrible about this), good integration features, and the new dashboard is excellent.

No real complaints so far. Local numbers of a particular prefix are hard to get in some areas, but that isn't a challenge unique to KeyMetric. I have used this platform in the past, and it had only gotten better recently.

Online and Offline media spend attribution.