Keeping Reviews

The simple interface

Option to set priority

Easy to use

Use daily with business

We've been using the Keeping app within Salesforce for the past few months, and it's made a noticeable difference in how we manage internal and external communication. The integration is smooth, and it lets our team handle customer emails directly inside Salesforce without jumping between tools.

What I really appreciate is how it keeps everything logged and tied to the right accounts and cases. It’s helped reduce context-switching and increased our response time. Plus, setting up shared mailboxes was a breeze.

The UI could be a little more modern, and we’d love to see more customization options for workflows. But overall, it’s a solid solution that fits nicely into our daily workflow.

We are Team of 8 , working in Hospitality industry. Before we purchased keeping we had very serious issue with email delegation and it was taking to much time.

it would be great to have compatibility to GMAIL App

Email

We use this daily for customer support and have been enjoying it since day one. Keeping is very simple to set up and use, and it seamlessly integrates with Gmail and Shopify. I love the ticketing system and the ability to chat within the ticket and seamlessly see and click on the Shopify customer data. I also enjoy the use of template and workflows.

The biggest downside to Keeping is that it's very difficult to use on mobile. I wish there was some sort of app for it instead of having to remember a web address and log in on a browser. // On the desktop version, I also wish that chats within the ticket were editable, but that's not a huge deal.

Assigning tickets to agents and keeping track of pending/open email threads.

.How simple and intuitive it is to use, it's fantastic

I wish gmail gave you notifications about tickets

Customer requests and such

I like the fact that it makes our team's life way easier, we can all just jump in our imbox and assign support tickets, so we are all on the same page. It's great and easy to use, it has many feautres!

The notifications part is a little tricky, you can only have alerts once your received an email or you can also set it up to receive alerts with every email and reply, but I don't like receiving alerts of my own emails, jut the client when he answers back.

We can easily assign support tickets to the rest of the team, and we can jump in and help with different support tickets, so we are all in the same page.

What I love about keeping is:

- The ability to view the keeping tickets in Gmail, but separately from the inbox

- Priority Levels for tickets

- Able to assign tickets to one or more agents

I like that we are able to use it right out of Gmail. I also like that we can assign it and a priority.

The main thing I would like to see added is the ability to keep the ticket open, yet respond to the person that we received the email. Just for confirmation it was received.

We are reducing double work for the team. We are working with employee/manager concerns, issues, hiring, benefits, etc.

Keeping was easy to set-up (minutes) and start evaluating as a potential tool and then was much quicker to set-up at the scale down the road. Training others to use the tool was also simple since most of our folks already operate on a Google Suite platform. This system allowed us to increase overall transparency between tickets/cases. Customer support was also very personal and easy to get ahold of.

Some of our employees are still using outlook, and this presents a problem since the system requires use of gmail.

Transparency into different tickets and systems across the organization.

Keeping is a simple but robust ticketing system. Our HR and Maintenance departments uses this system and it works am amazingly well for them to keep organized and on top of pressing issues. The system is great but their support is top notch as well. Extremely responsive, helpful and knowledgeable.

I can honestly say I haven't found anything that I dislike about Keeping.

Keeping allows our staff to prioritize and track their work. The main benefit is knowing the issue on hand is being taken care of by seeing who has been assigned the ticket.