Kaleyra Reviews

Dash board is easy to use, and when I was a new user to use kaleyra i didn't face any issues to operating it.

their support team is also very helpful and supportive. Good work Kaleyra.

Nothing much is to say in terms of dislikes, but some time whatsapp template approval takes time, but after connecting with the support team, they help us to get the template approved asap.

We are using it for WhatsApp communication , using it for service-related communication, promotional communication.

This is helping us to reach out to our customers via WhatsApp , as most of users are preferred WhatsApp as a communication method

1.Kaleyra is very helpful to connect with leads and customers and its a best marketing tool.

2.It gives perfect communication platform to connect with customer with call recording feauture.

3.The best part of kaleyra is we can send personalized sms to the customer.

4.we can easily send a programmable voice services to the world wide customers.

5.Easy way to connect such as sms,whatsup,click to call.

6.Making and receiving call option also supported.

7.we can easily generate reports with call recording.

1.Sometimes kaleyra login automatically logout while working.

2.Need to improve in dailerpad option sometime we need to select callerid manually.

3.I don't have much negative about this platform.

we tried to connect with the customer but that time the customer didn't pick the call.But once he is available customer have the option to callback our number.It helps more connectivity.

Kaleyra has the most intuitive user interface. The first time I opened the Kaleyra dashboard, it only took me 15 minutes to figure out my way around all the features and tools. As a product manager, I love that.

I can't think of anything in particular that I dislike about Kaleyra. If I had to come up with something I would suggest some minor changes in the layout but that is all.

Kaleyra is making it easier for brands to configure their Whatsapp and SMS marketing efforts. Without Kaleyra, the process of getting approvals for templates would be very difficult.

The fast-paced action of Kaleyra, the immediate approval of templates.

Nothing as such, it seems to be working fine for me.

It solves my problem of reaching the user on Whatsapp, immediate approval of the templates helps keep the communication dynamic.

I mostly use SMS & WhatsApp messaging with Kaleyra.

it will take some more time to generate the report.

it's very easy to integrate with CRM softwares.

Their dashboard is very simple and easy to understand.

there are some complications about the remaining balance count showing

We have been using Kaleyra for SMS & WhatsApp messaging

Ease of set up, simple UI, decent customer support, reasonable pricing and a good tech infrastructure

Certain features like email campaigns, 2-way WhatsApp messaging are unavailable, and tech support takes time to fix issues.

It helps us communicate with our customers via SMS, Voice Calls, IVR Campaigns and Whatsapp.

Ease to use and manage.Very easy to implemnet new channel. Currently using it for SMS and Whatsapp service

Need to have more native intergration with other channels

It help in sending SMS and Whatsapp template message to our users

What I Like the best about Kaleyra is that it will give precise data on how many total calls were dialed, how many incoming calls came, and how many outbound calls were dialed. How many SMS were sent, and how many Email Sent. Kalyera is user-friendly and easy to access.

My dislike about Kaleyra is the price is a little higher side. Sometimes we cannot hear the customer's voice, and occasionally the agent's voice the customer's not getting. Need improvement in support end.

Kaleyra is helping to grow my business. I can easily track weekly how many incoming calls came and how many outbound calls were dialed. The company growth also will increase based on maths. I can get this much revenue if I get this much talk time.

They have a full stack solution for all your comms needs like whatsapp, emails and sms. Their dashboard makes it really easy to set up templates and manage comms.

Initial onboarding and getting the setup is time taking and requires a lot of help from their account management team. Also, the clarity around some of the process is missing.

They helped in providing WhatsApp for differrent business lines and for our different clients as well. During the initial onboarding they also guided towards getting templates approved.