KACE Reviews

While they have fantastic solutions the support team is always the most important part for me in considering a vendor. Kace does not disappoint in this area. On several occasions they have jumped in to help me out.

Working in a small organization some of their solutions are a bit out of my price range. I tend to wait for the sales on the things I really want and I have been able to get several products that way.

This is an excellent company to work with. Their product line is enterprise level and the support team is stellar.

Massive cost savings in cloud backup storage, and huge time savings in update and patch management. I especially like the Dell integration in the SMA product. Excellent.

Single point of asset management for all our needs.

I wish some configs were easier to find.

a fantastic tool to combine all your needs

service desk, device management, inventory all managed with kace

The ease to deploy images to devices, we have multiple RSA's running which feed our imaging center and also remote sites, this whole process has drastically reduced our "time to image" and allowed us to image over 15,000 devices in a month.

We would like there to be a true default KBE for RSA's

As a school district imaging was one of the major headaches over the summer, using KACE we have managed to achieve near full automation and have dramatically improved our imaging efficiency.

Kace has helped us integrate all of our IT needs from inventory to imaging. Having these appliances to do everything automatically and pushed software is a plus. Summer tasks are so much easy imaging across the network with almost zero technicians intervention.

We have been using KACE SMA since 2008 and SMD since 2010; our Inventory became more accurate, and computers were rolled out faster. Our techs adapted quickly to the new service desk, and the user could check the status of their ticket by login into the user portal.

KACE supports Windows and Apple platforms; we can manage everything from one solution. We love it.

Support, whenever we need, they fix our problems, so we don't have to keep our system down for too long. Overall KACE It is a great solution.

there is always room for improvement, however... at this point KACE does what we need.

KEEP it coming, great software upgrades and improvements were currently are on 8.2 SDA and Beta Testing SMA 12.0v

Inventory control, deploy images across networks and most important we can manage PC and Apple.

Service desk allows users to know their status of tickets as well submit submit their own request.

The KACE SMA is completely customizable. Quest has built a platform and user community that encourages customization and creativity.

The security scanning ability within KACE has not been updated in the past few versions.

KACE is an excellent work ticket system. We have over 150,000 tickets in our archives and have had no issues. Additionally, it is a powerful script deployment tool that has been a huge help in remediating security vulnerabilities, and can completely automate patch deployement.

Inventory with its all implications, script, service desk, patch management, k2000, reports and notifications.

Agents break sometimes. I need 17 more characters so I can press next. Are you serious?

We have everything pretty updated now. We push software as need it; we push scripts; we know what is missing and versions

It is a very well organized application for the IT department. Easy to use, very user friendly and has many features.

Sometimes it can get a little strange with updating the inventory. The reporting does get very specific so unless you know exactly what you want, you will have to do some testing.

If you are an IT department looking for a ticketing system, please use Kace. They do an amazing job and have many other features.

We are using case for our ticketing system. There are many benefits of Kace. Anywhere from reporting to checking your inventory, it is all there and very easy to use. It has made the organization of the company much, much better. Being able to control the ticketing system through Kace is also extremely helpful.

With several requests going back and forth between the corporate office and site teams, it is crucial to have an organized system in place. Kace helps us efficiently ask/request things from our colleagues and it keeps a detailed record of tasks.

The login process can be a little slow at times. I got locked out because of a password issue and it was not easy for my corporate office to get customer support.

If you do not have a ticket system in place, USE KACE. SO EFFICIENT.

Emails can slip through the cracks and requests can get lost. Our marketing department and IT department run a lot more smooth than they would without a ticket process.

I like the ability to link related tickets as parent or child tickets. Aside from that, you can add the resolution to a knowledge base or get the solution for similar cases.

It is slow when querying data or searching between tickets based on keywords.

Keeping track of help desk requests, monitor solutions, create reports, see incidents that have a familiar pattern.

The ability to manage a network of computers can be tedious. The k1000 gives me a great user interface to manage software deployments and updates.

The scripting section can take some time to learn but the support articles and groups are very helpful with managing this. You can use Kace to manage anything you need on your pcs.

Software deployment, inventory control, and mass communication. There have been times that we have used group policy for can now be managed more effectively.