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Journey Reviews

User Sentiments

Ease of Use, Clean UI, Comprehensive Analytics, Excellent Customer Support

Limited Customization Options, Occasional Bugs, Limited Plan Options, Unclear Freemium Offering

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Review Summary

Journey is a user-friendly platform lauded for its clean UI, email verification feature, and ease of creating engaging content. Users praise its ability to create personalized experiences, accelerate deal cycles, and consolidate information for various stakeholders. Some users note the limited Journey format and wish for further analytics development. While the free version is appreciated, there's a desire for a tiered pricing structure. Overall, Journey is a promising tool for creating interactive presentations and streamlining sales and onboarding processes.

Pros

  • Journey makes creating personalized landing pages easy.
  • Journey's intuitive interface helps users create content quickly.
  • Journey simplifies sharing multiple files in one link.
  • Journey's analytics feature provides valuable insights into engagement.

Cons

  • Journey's journey format can be somewhat limiting.
  • Analytics sections need further iteration for greater impact.
  • Journey's free account vs. paid features are unclear.
  • Limited customization of visuals and presentation style.

AI-Generated from the text of User Reviews

Reviews
CW

Clay W

October 5, 2023 Source: G2.com
"Journey has been a revelation"
What do you like best about Journey?

It makes delivering gated content to prospects a much more valuable exercise by allowing us to gather insights into how they interact with what we send.

What do you dislike about Journey?

Nothing of note! It's been a very smooth process getting up and running with journey, and the customer support is excellent.

What problems is Journey solving and how is that benefiting you?

Journey is helping us more intelligently deliver content and allowing us to gain valuable intel into prospect behaivor. The personalization components also support our ABM efforts.

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IP

Ignacio P

September 27, 2023 Source: G2.com
"Beautiful way to share docs"
What do you like best about Journey?

The stats are the best. It helps to improve or remove unnecesesary things. Customer support is excellent.

What do you dislike about Journey?

The arrows in v1 were a little confusing, but with v2 that isn't an issue anymore

What problems is Journey solving and how is that benefiting you?

Sharing docs

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AL

Andreas L

September 26, 2023 Source: G2.com
"Great for follow ups"
What do you like best about Journey?

I love Journey for creating a room where I can create a visually appealing and professional place where all follow up and material collection happens.

What do you dislike about Journey?

Journey is not yet widely-known which may cause hesitation and limitations to access from corporate organizations.

What problems is Journey solving and how is that benefiting you?

With Journey I can create beautiful follow ups that are easy to share and collaborate with larger decision teams. There is no need to send pdfs that will get lost. All information is in one place and accessible for everyone that should see it.

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AU

Anonymous User

September 20, 2023 Source: G2.com
"Clean UI, great email verification product, and fair pricing."
What do you like best about Journey?

The email verification feature is one of the best I've across. Additionally, the overall UI and ease of creating journeys both standout.

What do you dislike about Journey?

The journey format and structure can be somehwat limiting, but that is a natural consenquence of its ease of use (to build and to view documents).

What problems is Journey solving and how is that benefiting you?

Helps with quickly creating shareable documents that require email verification to view them.

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JB

Justin B

September 19, 2023 Source: G2.com
"Essential for Sales and Fundraising."
What do you like best about Journey?

Journey simplifies all collateral (pdfs, reviews, slides, memos, etc.) into a single workspace. As a founder, it has been pivotal both in enhancing my storytelling capability during fundraising as well as with our sales & gtm.

What do you dislike about Journey?

It's actually extremely simple to get started since the pattern is so similar to building a deck (just with a ton more integraiton). Since we leverage it for sales, they could do more to to improve their CRM sync.

What problems is Journey solving and how is that benefiting you?

Journey is addressing the challenge of fragmented and cluttered email communication by consolidating them into a unified workspace. This makes the sales and fundraising process more organized. For me, as a founder, Journey has been instrumental in refining my storytelling both in fundraising and in sales. The platform's analytics feature provides insights into engagement across each part of the journey, which helps me hone in on what's most compelling to each user/company we work with.

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PN

Pamela N

September 14, 2023 Source: G2.com
"I love it! Easy to use!"
What do you like best about Journey?

It like creating a presentation/web page in 3 seconds. I think it is really intuitive and it just takes you down a "journey" very easily.

What do you dislike about Journey?

maybe the images look like they have a "light gray" background, instead of "looking like they are part of the background too"

What problems is Journey solving and how is that benefiting you?

For now I explored it as a way to give our "investors update", but we haven't actually launched it. We have just explored.

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KB

Keith B

September 13, 2023 Source: G2.com
"I love journey because it feels and it looks different. Different stands out."
What do you like best about Journey?

Journey is easy to express creativity, and share your ideas with your audience in a new way that is trackable and traceable. I spent some time with the completion but like the uniqueness of journey. I do love and I know my readers of my pitches love the interactive chatbot as well.

What do you dislike about Journey?

Loading sometimes is sluggish anf navigation isn't as good as it could be. There is certainly room for improvement with both of these areas.

What problems is Journey solving and how is that benefiting you?

I like taking my ideas and easily being able to express them in a journey. It's quick, and easy for me to get my ideas, packed them up and get them out the door quickly.

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RG

Ryan G

August 23, 2023 Source: G2.com
"Excellent deal hub for sales teams and their buyers to collaborate."
What do you like best about Journey?

Super easy to build and use. Way more interesting and dynamic than a slide deck and gets everyone out of digging through emails.

What do you dislike about Journey?

like any other new tool, product is still maturing. they are super responsive and eager to build/improve, so the support makes up for any bugs/issues.

What problems is Journey solving and how is that benefiting you?

for any deal that has multiple stakeholders and a lengthly process, it is imperative to keep all relevant info in one place and get your champion and the DMs out of email. Digging through their emails to get the right quote, decks, case studies, etc in order to facilitate internal conversations is miserable. Keeping it all in a journey that is easy to use and looks great is 100x better.

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AA

Andy A

August 23, 2023 Source: G2.com
"Visual recaps for your prospects"
What do you like best about Journey?

I like the best that is easy to set up and create recap journies that are easy to digest for my prospects. Plus the visual identity they have is beautiful.

What do you dislike about Journey?

At the beginning it was a bit bulky to learn, however as soon as they noticed I was making mistakes, they shared a tutorial with me to solve it, without me asking for it.

What problems is Journey solving and how is that benefiting you?

Well, recapping a 45 to a 60 mints meeting can be tedious and boring for some prospects to read, so now that they have more visual aids with the information I'm sending through Journey, they reply back more often to those new recaps.

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AU

Anonymous User

August 17, 2023 Source: G2.com
"I love Journey"
What do you like best about Journey?

The immediate simplicity of setting up a basic sales proposal that includes slides, video, text, sharing, analytics and customer support! Extremely fast and effective.

What do you dislike about Journey?

I appreciate pricing simplicity, but I wish there were a tier between Basic and Pro that would allow me to pay them $5 to $10 per month for using the service. All I need is Basic, for now, but I feel that I owe them something!

What problems is Journey solving and how is that benefiting you?

Very simple implementation of sales packages that include slides and video (and other media), with sharing and tracking capabilities. The ability to professionally and seemlessly share slides and video in a single Journey is actually a major improvement from what I've used in the past.

Read more

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