JivoChat Reviews

User Rating

4.2/5 (Based on 147 Ratings)

Rating Distribution

Excellent
67.3%
Very Good
12.2%
Average
4.1%
Poor
1.4%
Terrible
15%

User Sentiments

Ease of Use, Affordable Pricing, Real-time Customer Communication, Extensive Integrations

Unresponsive Customer Support, Technical Issues, Limited Customization Options, Inadequate Mobile App Functionality

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Review Summary

JivoChat, a popular live chat software, garners mixed reviews across various platforms. Many users praise its user-friendly interface, ease of installation, and robust features like chatbots, customizable chat windows, and analytics. However, some users report occasional technical glitches, limited integrations, and a lack of advanced features. While reviewers generally agree on its strengths in customer support and lead generation, opinions vary regarding its pricing and suitability for specific business needs.

Pros

Affordable: JivoChat is known for its budgetfriendly pricing options, making it accessible to businesses of all sizes.
Userfriendly: The platform's simple interface and intuitive design make it easy for businesses to set up and manage their customer support operations.

Cons

Limited customization: JivoChat offers limited options for customizing the chat widget, which may restrict a business's ability to match its branding and website design.
Limited reporting capabilities: Some users have expressed a need for more robust reporting and analytics features to gain deeper insights into their customer interactions.

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Reviews

Ellis L

January 2, 2024 Source: G2.com

"Great service and compact product"

What do you like best about JivoChat?

Great way to drum up customers and clients

What do you dislike about JivoChat?

The only downside is that it's harder to get free time with people contacting so often!

What problems is JivoChat solving and how is that benefiting you?

Answering customer questions and bringing queries to closure

Anas Darif

December 25, 2022 Source: Trustpilot.com

Excellent features with a very tiny…

Excellent features with a very tiny price. Only one buggy features so far and it's not much. Frankly bravo.

Regarding the support, on my case it was excellent.

Keep the hard work team Jivo !

Anonymous User

June 8, 2022 Source: G2.com

"JivoChat is an excellent chat software to use"

What do you like best about JivoChat?

Features such as auto trigger

Message view in advance

Automated workflow

Alerts

Customization as per brand colors

Chatbot

What do you dislike about JivoChat?

No such eliment in my usage as the product helped in both ways such as chat bot & live chat

What problems is JivoChat solving and how is that benefiting you?

Addressing the prospect/customer needs while they visit the site.

Multi touch point enablement

Attribution

Johnny S

December 20, 2021 Source: G2.com

"Jivo Chat - excellent business chat"

What do you like best about JivoChat?

it is easy to use, integrated into our system, helped us to grab more leads and in turn customers.

What do you dislike about JivoChat?

Customer support is not 24x7 and we have to wait for 18 to 24 hours to get the support as we work in Australia.

What problems is JivoChat solving and how is that benefiting you?

We are able to grab more customer through chat, increased inbound leads, easy sales.

Rheanna Q

December 8, 2021 Source: G2.com

"Easy to use & makes your business look great!"

What do you like best about JivoChat?

My favorite thing about Jivo Chat is how easy it is to use both as an administrator and as a user. Training a new agent on using the platform is easy and doesn't take much time. Plus, I appreciate how easy it is to add new agents or remove old agents.

What do you dislike about JivoChat?

I wish there was a way to add an auto-message. During COVID, we weren't accepting new clients for a period of time and I was unable to state that in the chat feature easily. We didn't want to remove it from our site altogether, so it would be nice to pause it or add an auto-message. Also, we have to update our tokens with Facebook a lot. It's not hard, but it would be nice if we didn't have to do that as often. It might be a Facebook thing, so no big deal.

What problems is JivoChat solving and how is that benefiting you?

It's great to have one channel for all our Facebook messages, Instagram messages, website chats, etc. Instead of monitoring multiple websites, it's all in one place and that's a great time saver! Especially during COVID when we're short-staffed and no one has much time to spare.

Delfina

December 3, 2021 Source: Financesonline.com

Best live chat app so far

PROS: I love how easy it is to install JivoChat on our site, so we can reach out or get back to our clients a lot more quickly and regardless of their location. This helped us increase our sales rate.

CONS: No dislikes at all. Using JivoChat has been seamless, so we highly recommend you try it and see how effective it is for yourself.

Joanny

November 3, 2021 Source: Financesonline.com

My Jivochat review

PROS: I like that for its affordable price, we're able to efficiently establish customer relations by directly communicating with the client via live chat. It's user-friendly, with an elegant design and it's custom-ready. The engagement between our team and our clients are fluid, so we've been receiving much better feedback since setting it up.

CONS: We haven't experienced any issues with JivoChat so far. If we ever do encounter it in the future, we'll be open to sending constructive feedback to help further improve the project.

Anonymous User

October 4, 2021 Source: G2.com

"Better for non- developer"

What do you like best about JivoChat?

The price is relatively cheap and the services of toll-free number is awesome

What do you dislike about JivoChat?

The web application is too slow on poor internet connection

What problems is JivoChat solving and how is that benefiting you?

Jivochat is fast and gives accurate data for site visitors. We use Jivochat to communicate with clients 24/7

Marcel

October 2, 2021 Source: Financesonline.com

Excellent web chat

PROS: I like that it's user-friendly and easy to set up while customizing some settings to fit what we need in our team. We're able to integrate with our phone and mail systems too, and that we're able to get instantaneous chats at any point in time from our customers around the world.

CONS: I have nothing negative to say about Jivo, no issues encountered so far, and have been very satisfied with the performance.

José Antonio S

September 5, 2021 Source: G2.com

"Great chat app"

What do you like best about JivoChat?

The UI and UX is really nice, it makes everything so easy to understand and use, also, the chat widget looks great on the website

What do you dislike about JivoChat?

I don't dislike anything, but it would be great if they could implement an advanced ticketing system

What problems is JivoChat solving and how is that benefiting you?

I wanted to have an easy way to chat with potential customers

JivoChat Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use JivoChat?

Review Summary

Pros

Cons

Ellis L

Anas Darif

Anonymous User

Johnny S

Rheanna Q

Delfina

Joanny

Anonymous User

Marcel

José Antonio S

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