Jitbit Helpdesk Reviews

PROS: We’ve tried free to expensive ticketing systems and helpdesk platform from different providers, but only Jitbit has satisfied our needs. This is because of its easy and upfront installation, quick functioning, as well as seamless refreshing, reinforcing and relocating features. It also has its support staff we can trust. And its stellar customer support system is the best for us since it has helped our company get tons of recommendations easily.

CONS: The job interface doesn’t satisfy me since it only features specialists, directors, and clients. For example, you can tag different classifications as experts. But I guess there should be tags for those who are not experts aside from being clients. Moreover, clients cannot easily access tickets in a category where they’re not classified as experts.

PROS: We’ve tried free to expensive ticketing systems and helpdesk platform from different providers, but only Jitbit has satisfied our needs. This is because of its easy and upfront installation, quick functioning, as well as seamless refreshing, reinforcing and relocating features. It also has its support staff we can trust. And its stellar customer support system is the best for us since it has helped our company get tons of recommendations easily. CONS: The job interface doesn’t satisfy me since it only features specialists, directors, and clients. For example, you can tag different classifications as experts. But I guess there should be tags for those who are not experts aside from being clients. Moreover, clients cannot easily access tickets in a category where they’re not classified as experts.

PROS: It allows easy categorizing and tagging of tickets, as well as putting screenshots and documents on them. It does agent assignment, managing ticket visibility, and asset tracking so we can assign it to users. Moreover, it lets us manage knowledge-base efficiently. Best of all, we love the MS SQL Server and ASP.NET which are the best professional technical platform available.

CONS: This perfect platform don’t have any disadvantages for us.

PROS: It allows easy categorizing and tagging of tickets, as well as putting screenshots and documents on them. It does agent assignment, managing ticket visibility, and asset tracking so we can assign it to users. Moreover, it lets us manage knowledge-base efficiently. Best of all, we love the MS SQL Server and ASP.NET which are the best professional technical platform available. CONS: This perfect platform don’t have any disadvantages for us.

PROS: This software has the right combination of affordable pricing and features. Its ability to track and respond to clients have led to my first successful project. JitBit includes features that are sensible and competitive to other products like it in the market. For a company who's just startng out with request tracking, this software deserves some serious attention. CONS: While it's response time via e-mail is above-average, I'd love it if phone support is avaialble. It'd be nice, for a change, to directly interacting with the team (althought it's not really necessary).

PROS: This software has the right combination of affordable pricing and features. Its ability to track and respond to clients have led to my first successful project. JitBit includes features that are sensible and competitive to other products like it in the market. For a company who's just startng out with request tracking, this software deserves some serious attention.

CONS: While it's response time via e-mail is above-average, I'd love it if phone support is avaialble. It'd be nice, for a change, to directly interacting with the team (althought it's not really necessary).