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Jetlink Reviews

User Rating

4.9/5 (Based on 54 Ratings)

Rating Distribution

  • Excellent

    94.4%
  • Very Good

    5.6%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%

User Sentiments

Fast and Efficient Customer Support, Easy to Use Interface, Highly Accurate Conversational AI, Seamless Live Agent Handover

Slow Implementation of New Features, Occasional Delays in Problem Resolution, Backoffice Application Performance Issues, Complex Reporting Tools

Do You Use Jetlink?

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Review Summary

Jetlink Conversational AI Platform is generally well-received by users, who praise its user-friendliness, ease of integration, and the responsiveness of its support team. Users particularly appreciate the platform's ability to provide quick solutions to customer queries, increasing efficiency and customer satisfaction. While some users mentioned the need for a more informative reporting tool, the overall sentiment is positive, highlighting Jetlink's commitment to continuous development and innovation.

Pros

  • Jetlink provides quick and efficient customer service, saving time and effort.
  • The platform is userfriendly and easy to navigate for both customers and staff.
  • Jetlink offers a comprehensive solution with various features for chatbot development and management.

Cons

  • Sometimes, implementing new scenarios or chatbot features may take longer.
  • The reporting tools could be improved for better data analysis and insights.
  • While there are no major drawbacks, AI learning may require significant manual effort initially.

AI-Generated from the text of User Reviews

Reviews
E

Emre

December 25, 2023 Source: G2.com
"We brought innovation to the sector with jetlink genius."
What do you like best about Jetlink Conversational AI Platform?

Jetlink improved the quality of our customer experience by clarifying unanswered questions to the consumer.

What do you dislike about Jetlink Conversational AI Platform?

Jetlink played a big role in realizing our dream of a user-friendly website.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Jetlink improved the quality of our customer experience by clarifying unanswered questions to the consumer.

Read more
E

Emre

December 25, 2023 Source: G2.com
"We brought innovation to the sector with jetlink genius."
What do you like best about Jetlink Conversational AI Platform?

Jetlink improved the quality of our customer experience by clarifying unanswered questions to the consumer.

What do you dislike about Jetlink Conversational AI Platform?

Jetlink played a big role in realizing our dream of a user-friendly website.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Jetlink improved the quality of our customer experience by clarifying unanswered questions to the consumer.

Read more
E

Erdem

October 16, 2023 Source: G2.com
"Attentive, Informative and Patient Team with a User-Friendly Chatbot Solution"
What do you like best about Jetlink Conversational AI Platform?

I would like to shout out Ozan Can Köseley and Kaan Tezgel for their outstanding customer management skills, for being incredibly patient and understanding of myself and my company as we work through all of this, and for really getting to know our business to customize our Jetlink experience fully. They have gone above and beyond to ensure that we get the most out of this incredible tool. Couldn't have asked to work with a better organization!

What do you dislike about Jetlink Conversational AI Platform?

Can't complain! Due to unexpected circumstances, there were many delays and processes to be done on our side before implementation. They were so patient through all that.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Lack of a usable chat platform on our website - Jetlink provides us with what we needed and much more.

Read more
E

Erdem

October 16, 2023 Source: G2.com
"Attentive, Informative and Patient Team with a User-Friendly Chatbot Solution"
What do you like best about Jetlink Conversational AI Platform?

I would like to shout out Ozan Can Köseley and Kaan Tezgel for their outstanding customer management skills, for being incredibly patient and understanding of myself and my company as we work through all of this, and for really getting to know our business to customize our Jetlink experience fully. They have gone above and beyond to ensure that we get the most out of this incredible tool. Couldn't have asked to work with a better organization!

What do you dislike about Jetlink Conversational AI Platform?

Can't complain! Due to unexpected circumstances, there were many delays and processes to be done on our side before implementation. They were so patient through all that.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Lack of a usable chat platform on our website - Jetlink provides us with what we needed and much more.

Read more
BT

Burcu T

September 15, 2023 Source: G2.com
"Use of technology, know-how, business follow-up and team communication exceed expectations."
What do you like best about Jetlink Conversational AI Platform?

AI-powered capabilities, ease of entegration, customization, process consulting, analytics and reporting. There is nothing more enjoyable than co-operating and co-creating with a well-educated, engaged and innovative team.

What do you dislike about Jetlink Conversational AI Platform?

The disadvantages are not related to Jetlink, but the technology is still very new, with innovations being announced all the time. Some things can be solved with existing technology, and when more effective solutions are introduced in the AI world, it may be necessary to iterate again.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Creating a genius agent with the use of AI while transferring information to the customer, enables a flexible communication channel that is managed very accurately and positioned correctly in the omnichannel world. The infinity of the world that can be built upon excites us all.

Read more
EK

Emrehan K

September 6, 2023 Source: G2.com
"Fulfills all business needs."
What do you like best about Jetlink Conversational AI Platform?

-Being able to train and educate bots' answers according to your industry.

- Always adaptong to new tech and trends

- Fast paced and very hepful team makes all your management a lot easier.

What do you dislike about Jetlink Conversational AI Platform?

Reporting tools might have been better.

Although they are adequate, there is still room for development

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Handling most of our customers' questions that require simple or less complex answers.

Read more
ms

merve s

May 26, 2023 Source: G2.com
"Great features, ease of use"
What do you like best about Jetlink Conversational AI Platform?

I like the ease of use and Jetlink's featutes

What do you dislike about Jetlink Conversational AI Platform?

I don't know, reports page might be more informative

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Jetlink Conversational AI Platform shares data and helps improving the chatbot

Read more
MA

Meral A

May 2, 2023 Source: G2.com
"Innovative Team!"
What do you like best about Jetlink Conversational AI Platform?

Thanks to our fast and creative teams, we have the ability to focus on problem solving. Since they know all the details of the product, they not only meet our requirements, but also develop us with new ideas.

What do you dislike about Jetlink Conversational AI Platform?

We have not encountered negative experiences during our working process.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

We use the Jetlink platform chatbot service. Thanks to this service we are able to answer all the questions about our products in a very short time. Apportunity to communicate with ininal in a short time gives confidence to everyone, including our potential users.

Read more
bb

boran b

February 24, 2023 Source: G2.com
"works like a charm."
What do you like best about Jetlink Conversational AI Platform?

results are given in very short time....

What do you dislike about Jetlink Conversational AI Platform?

AI learning period needs to much man effort.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

Work load of the custormer service is a problem with Jetlink it will decrease.

Read more
MU

Mustafa U

December 18, 2022 Source: G2.com
"Fast support and very good customer care for a good product"
What do you like best about Jetlink Conversational AI Platform?

Dashboard screen, 7/24 support,efficient cooperation

What do you dislike about Jetlink Conversational AI Platform?

Not for now, I hope not. Never lacking in existing support for a better business.

What problems is Jetlink Conversational AI Platform solving and how is that benefiting you?

.

Read more

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