Ivanti Service Manager Reviews

User Rating

4.1/5 (Based on 172 Ratings)

Rating Distribution

Excellent
38.4%
Very Good
43.6%
Average
12.8%
Poor
2.3%
Terrible
2.9%

User Sentiments

Highly Customizable, Extensive Integrations, Solid Foundation with Standard Content, Supportive Ivanti Forum

Steep Learning Curve, Outdated User Interface, Poor Mobile App Experience, Lack of Comprehensive Documentation

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Review Summary

Reviewers praise Ivanti Service Manager for its user-friendly interface, customization options, and ability to streamline service management processes. They also appreciate its robust reporting capabilities, which provide valuable insights into service performance. However, some users have reported challenges with the platform's initial setup and the complexity of some of its features. Additionally, a few reviewers have mentioned occasional performance issues. Overall, Ivanti Service Manager is a well-received platform that offers a comprehensive suite of features for managing IT services.

Pros

Comprehensive ITSM solution with asset, change, and project management capabilities.
Offers a customizable interface and integrates with various platforms.
Advanced reporting and analytics tools for datadriven insights.

Cons

Can be complex to set up and configure, requiring dedicated IT resources.
Limited mobile functionality, making it less accessible for remote teams.
Some users report occasional performance issues and system outages.

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Reviews

Anonymous User

August 29, 2023 Source: G2.com

"Robust and capable of Enterprise level service"

What do you like best about Ivanti Neurons for ITSM?

Easy of use Flexibility for expansion Feature set

What do you dislike about Ivanti Neurons for ITSM?

There is a lack of out of box integrations with other tools.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

This product allow for users to get help quickly. It also allows management more insight into the day to day issues impacting the orgnization. Having a dashboard for the Analysts to view and track what they are working on is key.

Anonymous User

June 29, 2021 Source: G2.com

"Daily work so experience is so good easy and stable easy to import reports"

What do you like best about Ivanti Neurons for ITSM?

As I'm working as DBA so I receive tickets on Ivanti which gives me best experience to easy to use and easy to import many tickets by using filters.

What do you dislike about Ivanti Neurons for ITSM?

I don't think there is downside in Ivanti.

Recommendations to others considering Ivanti Neurons for ITSM:

I don't think there is any advise.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

Easy to raise ticketing without any complications like other ticketing tools.

Saudamini J

January 13, 2021 Source: G2.com

"IT Service Management software"

What do you like best about Ivanti Neurons for ITSM?

This tool provided us high level of visibility and allowed us to better project visibility and tickets. It automated most of the steps of our operations with its build in automated tool, so we do not have to keep clicking for repeating tasks and everything is being done automatically which is also saving our time. The portal it provided us is allowing users to solve issues and to keep check on the status of their issues.

What do you dislike about Ivanti Neurons for ITSM?

This is software is providing a lot of services from a single platform so when there is a lot of options, our mostly team members found it bit confusing so they must have required a proper training of this tool to gain complete benefit from it. It is too much technical for non-technical employee.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

This is a good platform for my company which solved all our problems. The customization is amazing, and we can change everything according to our need which is very helpful. It is providing great level of support to my organization. The inventory management feature is an additional benefit for us. The support team is always a call away which makes this tool better than its alternatives.

Anonymous User

August 6, 2020 Source: G2.com

"Easy to use, easy to configure, robust product"

What do you like best about Ivanti Neurons for ITSM?

Product is easy to use, easy to customize, easy to admin for. Once you teach staff how to interact with one workspace, the others are very easy to learn as they all have a similar look/feel. The out of the box product is very robust and is a viable product on its own before customization.

What do you dislike about Ivanti Neurons for ITSM?

There are a few items I'd like to see enhanced for better functionality or increased security, but Ivanti hosts a forum for their customers to suggest and vote on enhancements. I feel reassured that they take suggestions from their customers seriously, so I look forward to seeing my suggestions implemented at some point in the future.

Recommendations to others considering Ivanti Neurons for ITSM:

I recommend contacting Ivanti to set up a demo, and to request a trial.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

With ISM, we've been able to integrate several systems into one tool, automate CI tracking, enhance the customer experience, see increased productivity from staff, provide easy to view reports and graphs for management, improve request visibility for all parties, eliminate messy email approvals, just to name some of the benefits.

Administrator in Hospital & Health Care

August 6, 2020 Source: G2.com

"Easy to use, easy to configure, robust product"

What do you like best?

What do you dislike?

Recommendations to others considering the product:

I recommend contacting Ivanti to set up a demo, and to request a trial.

What problems are you solving with the product? What benefits have you realized?

Administrator in Hospital & Health Care

May 1, 2019 Source: G2.com

"Service Manager Cloud"

What do you like best?

Incident, Problem, Change, Release, CMDB, Service Request all in 1 system.

What do you dislike?

Basic OOTB reporting and have to purchase Xtraction.

Cannot reroute approval tasks for workflows.

Recommendations to others considering the product:

Great product to get your ITSM up and running.

What problems are you solving with the product? What benefits have you realized?

Self Service for the organization and our external customers. Better workflow features.

Executive Sponsor in Education Management

April 29, 2019 Source: G2.com

"Long time customer of previous versions of ISM"

What do you like best?

The move to a cloud SaaS platform removing the need to manage an on-premise solution and the fresh web-based UI.

What do you dislike?

There aren't really any downsides - we get great support from Ivanti.

Recommendations to others considering the product:

Do not go down the route of heavily customising the product

What problems are you solving with the product? What benefits have you realized?

Ensuring compliance against the ISO/IEC 20000 international standard for IT Service Management which is a requirement of some of our new business ventures and contracts.

Consultant in Information Services

March 14, 2019 Source: G2.com

"I am happy"

What do you like best?

It was an amazing event, with good presenters. I learned a lot!

Thank You Ivanti!

What do you dislike?

Only one session, the understanding of the presenters was not good for me as a not native English speaker

What problems are you solving with the product? What benefits have you realized?

Ebru O

March 13, 2019 Source: G2.com

"Ivanti Review"

What do you like best?

very good Partner, easy to implement, very good to use and very good to work, is an awesome Product,

What do you dislike?

nothing! all of this Product is great, i like to work with Ivanti SM,

What problems are you solving with the product? What benefits have you realized?

Optimization of Processes

User in Information Technology and Services

March 12, 2019 Source: G2.com

"Great product!"

What do you like best?

We like the reporting and automation behind the product and has saved us a lot of BAU time.

What do you dislike?

We don't really have any major dislikes...

What problems are you solving with the product? What benefits have you realized?

We used to spend a lot of man hours maintaining our infrastructure and this product has helped reduced our SLAs and reduced the amount of people required.

Ivanti Service Manager Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Ivanti Service Manager?

Review Summary

Pros

Cons

Anonymous User

Anonymous User

Saudamini J

Anonymous User

Administrator in Hospital & Health Care

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Administrator in Hospital & Health Care

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Executive Sponsor in Education Management

What do you like best?

What do you dislike?

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

Consultant in Information Services

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

Ebru O

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

User in Information Technology and Services

What do you like best?

What do you dislike?

What problems are you solving with the product? What benefits have you realized?

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