iubenda Reviews

User Rating

4.1/5 (Based on 188 Ratings)

Rating Distribution

Excellent
71.8%
Very Good
5.9%
Average
2.7%
Poor
3.7%
Terrible
16%

User Sentiments

Excellent Customer Support, Comprehensive GDPR Compliance Solutions, User-Friendly Interface, Regular Updates and Legal Accuracy

Complex Integration for Multilingual Websites, Occasional Inconsistent Customer Service Response Times, Limited Customization Options for Advanced Users, Confusing Free Version Limitations

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Review Summary

Overall, users have mixed opinions about the product. While some users praised its ease of use, helpful customer support, compliance with various regulations, and affordability for small businesses, others expressed concerns regarding its complexity, occasional technical glitches, lack of certain features, and limited customization options. Some users also mentioned the need for improved user interface and better integration with other platforms.

Pros

Userfriendly interface and intuitive dashboard for easy setup and management of privacy policies.
Provides peace of mind with regular updates and compliance checks to stay current with changing regulations.

Cons

Customer support can be slow to respond and sometimes provides incomplete or inaccurate information.
Limited customization options for advanced users who need more granular control over their privacy policies.

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Reviews

Barbara Rossi

December 6, 2024 Source: Trustpilot.com

kindness and competence

Date of experience: December 06, 2024

Patrick Abedin

November 8, 2024 Source: Trustpilot.com

Unmatched CMP Solution with Full Digital Compliance

As Gold Partners with Iubenda, we can confidently say this is the most powerful and versatile CMP tool on the market. At Hellenic Technologies, we integrate Iubenda's solution with Server Side Tracking to provide our clients with a seamless digital compliance experience. From setup to implementation, Iubenda delivers on every front, ensuring our clients meet compliance standards effortlessly. Highly recommended for any business serious about data privacy and compliance!

Sam Vermeerssen

August 1, 2024 Source: Trustpilot.com

Great customer support service!

Great customer support service! We had an issue with Consent Mode and managed to switch to a complete custom setup while having all the key features of Iubenda as they were.

marco mariani

July 16, 2024 Source: Trustpilot.com

assistenza top

assistenza davvero disponibile e risolutiva

Elena

July 9, 2024 Source: Trustpilot.com

La cortesia

La cortesia, la professionalità. Non è facile colloquiare con all center di app e portali, qui mi son sentita tutelata e ben guidata.

Matt Chocqueel-Mangan

June 28, 2024 Source: Trustpilot.com

Easy, comprehensive, and amazing customer service.

Firstly, the product is comprehensive yet easy to figure out - you don't have to be a privacy expert!
What's more, I had a few questions about my particular requirements which were time-sensitive, and was amazed at how helpful and personable the responses were. The team couldn't be more willing to help, and have been incredibly supportive throughout. Super impressive. I highly recommend them.

Adria Julia Necula

June 17, 2024 Source: Trustpilot.com

Incredible Service

Incredible Service! <3 Dalia helped me over and over again in trying to understand how cookies on my website worked, preparing guides and videos to support every step of the road. I can't thank her enough, and I would definitely recommend this service to anyone!<3

Gaspard Marcel

May 22, 2024 Source: Trustpilot.com

Great support

Great support ! Dalia was very comprehensive and helped us to solve our plan & billing issue.

STEFANIA FRANCESCHI

March 21, 2024 Source: Trustpilot.com

credit card

I had a problem with the credit card acceptance, they figured out how to fix it.

Loyla Noble

February 24, 2024 Source: Trustpilot.com

Great 😊

I love money