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IT Glue Reviews

User Rating

4.8/5 (Based on 601 Ratings)

Rating Distribution

  • Excellent

    82%
  • Very Good

    16%
  • Average

    1.7%
  • Poor

    0.3%
  • Terrible

    0%

User Sentiments

Centralized Documentation, Extensive Integrations, Easy to Use Interface, Robust Search Functionality

Mobile App Functionality, Occasional System Outages, Limited Customization Options, Slow Support Response

Do You Use IT Glue?

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Review Summary

Overall, reviewers found the product easy to use and helpful in centralizing and organizing IT documentation. Many appreciated its user-friendly interface, the ability to easily add and search for information, and the option to create customized reports. Additionally, reviewers noted the excellent customer support and regular updates that enhance the product's functionality. Some users experienced occasional glitches and suggested improvements for the mobile app and integration options. However, most reviewers agreed that the product is valuable for managing and streamlining IT documentation, making it a reliable choice for businesses seeking a comprehensive documentation management solution.

Pros

  • Centralized IT documentation platform: Streamlines IT asset management and improves operational efficiency.
  • Easytouse interface: Userfriendly design enables seamless navigation and quick access to relevant information.
  • Comprehensive reporting capabilities: Provides valuable insights into IT infrastructure, facilitates decisionmaking.
  • Robust security measures: Ensures the protection of sensitive data, maintaining compliance and reducing security risks.

Cons

  • Limited customization options: May not fully cater to specific business requirements, limiting flexibility and personalization.
  • Occasional performance issues: Users have reported instances of slow loading times or occasional glitches, affecting productivity.
  • Customer support responsiveness: Some users have expressed concerns about the responsiveness of customer support, impacting issue resolution timelines.
  • Pricing structure: Some users have found the pricing to be relatively higher compared to similar alternatives, potentially limiting accessibility for certain businesses.

AI-Generated from the text of User Reviews

Reviews
JB

Joseph B

May 30, 2025 Source: G2.com
Strong web app, not so great mobile app
What do you like best about IT Glue?
The software is extremely flexible for handling passwords and other documentation. We use DattoRMM so having that tied into IT Glue streamlines things. Adding new entries, auditing access, and keeping things up to date is pretty easily done. This is something we use all of the time, and though it does cost a bit, we're planning on continuing to use it for the forseeable future.
What do you dislike about IT Glue?
The mobile application is lacking. For some reason, we have to reset our passwords from time to time, even though we're confident the passwords are working. I feel like a lot of times they push events, conventions, etc (ie, advertising for IT Glue related stuff) too strongly and it has slowed down getting actual work done.
What problems is IT Glue solving and how is that benefiting you?
Having a secure, centralized location for customer documentation is quite nice.
Read more
JJ

Jason J

May 29, 2025 Source: G2.com
A must have product for technology companies
What do you like best about IT Glue?
This product is our source of truth for all things with our clients, vendors, and prospects.
What do you dislike about IT Glue?
The integration with Connectwise is flaky. In many cases I have to recreate objects that sync several times before they are replicated.
What problems is IT Glue solving and how is that benefiting you?
A secure place to maintain our customer documentation and credentials.
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VS

Verified User in Information Technology and Services

May 21, 2025 Source: G2.com
IT Glue is quick and super simple to use.
What do you like best about IT Glue?
I like the ease of accessing any data stored in IT Glue, as often as I like.
What do you dislike about IT Glue?
I like how easy it is to add new fields in IT glue, It is easy to integrate in my business flow and allows us to provide quick and simple customer support.
Recommendations to others considering IT Glue?
Something I wish could be improved is the option of high contract accessibility colour schemes.
What problems is IT Glue solving and how is that benefiting you?
It is keeping all our required documents and procedures in one place
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TT

Tim T

May 1, 2025 Source: G2.com
Great way to document your It operations.
What do you like best about IT Glue?
Ease of access via web address not hosted by us.
What do you dislike about IT Glue?
The downside is when I leave the company will go on.
What problems is IT Glue solving and how is that benefiting you?
Documenting it operations and keyboard docs. I feel like I already answered this question.
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VS

Verified User in Information Technology and Services

May 1, 2025 Source: G2.com
Good documentation system
What do you like best about IT Glue?
Having all the details for applications contacts locations & passwords across all clients be in exactly the same place is a game changer.
What do you dislike about IT Glue?
Account management is kind of a catch-22.There are lots of settings as far as groups and users and permissions for each organization for each user or group. While the customization of permissions is nice to have, it's a lot to set up.
What problems is IT Glue solving and how is that benefiting you?
Keeping all documentation uniformly in the same place across all companies that we manage
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VS

Verified User in Information Technology and Services

April 30, 2025 Source: G2.com
When connected to other applications it's a great resource.
What do you like best about IT Glue?
The application by itself and is updated is very helpful but when the application is linked with other products that update itglue automatically its amazing.
What do you dislike about IT Glue?
Configuration items doesn't have all the devices listed on the side menu, and the app is not very friendly.
What problems is IT Glue solving and how is that benefiting you?
It's very helpful to keep information at the ready when the linked products update it.
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FN

Frank N

April 30, 2025 Source: G2.com
OPs and standardizing how our team perform tasks to provide consistency across the team I was an early IT Glue adopter and have used it since 2106
What do you like best about IT Glue?
The integrations and automations. It's always been great at pulling information in from our various tools to help keep documentation up to date.
What do you dislike about IT Glue?
The new automations like the SOP generator and Insights are game changers and are making the tool that much more valuable to us.
Recommendations to others considering IT Glue?
Search needs improvement. Speed, accuracy have been an issue. It takes a little practice to be able to effectively get results.
What problems is IT Glue solving and how is that benefiting you?
Better search would help new techs and avoid that learning curve.
Read more
MZ

Michael Z

April 29, 2025 Source: G2.com
SOP and client asset management Seamless integration into 365 Endpoint Stack
What do you like best about IT Glue?
The one stop shop for documenting and categorizing all out client information . Seamless integration into 365 Endpoint Stack
What do you dislike about IT Glue?
Slightly in the bland menu design, needs more differentiation
What problems is IT Glue solving and how is that benefiting you?
Centralized
Read more
TL

Tyler L

April 29, 2025 Source: G2.com
Good Improvements
What do you like best about IT Glue?
I like how it continues to address all our documentation needs over the years, as we’ve grown and changed, it is still a great fit.
What do you dislike about IT Glue?
I wish they had a self hosting option, or zero-knowledge encryption.
What problems is IT Glue solving and how is that benefiting you?
It solves our documentation needs across all team members. Solid Tool.
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JA

Jessalyn A

April 29, 2025 Source: G2.com
Great product
What do you like best about IT Glue?
Documentation is great. And data collection’s
What do you dislike about IT Glue?
everything is great. And it’s my baby. I put all my papers
What problems is IT Glue solving and how is that benefiting you?
Password management for all client
Read more

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