iSupport Software Reviews

.It's user friendly, also through iSupport you get the access to view the latest notifications also in case of queries you can raise tickets and so much more

Overall the platform is good, there's nothing i don't like about it

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Isupport is very best software which help you to track record for the issue's, tickets and perticular error which being solve through multiple teams. The best thing is the tracking which help you get all updates of it where the ticket is and which team holding it right now.

Some times it lag little bit but rather than that nothing to dislike about the Isupport and also there are too many feature which really can improve the company standard support and ticket solving speed.

It really help me to track the all activities of the ticket and also kept the proper track of the working details like which team did the work on it as well as what kind of work.

Isuppprt is ticket handing tool is which help to maintain the issue raised and incident as well as service. The main and good thing about it is the user friendly UI and the efficiency as as well as it is very easy to find a ticket in there are lots of filter feture.

As far as I used Isupport there is nothing to dislike about it. On top of it has the Jira service management and account security is the best it is required to change your password after every month.

It helps me to track of my issues and also help me to get the status of it, where it is stuck what is works and what mail chain is currently going on it all things I can be monitore through the Isupport.

I have been using isupport for a while, the best thing i liked about isupport is it generates a ticket id. The ticket id is a unique 10 digit alphanumeric characters upon searching it, we can view the whole ticket.

Isupport provides a chat feature. In this chat feature, we can send messages to any person listed on it. But they can recieve the message only if they are online. If they are offline, after coming online they cannot see the message.

Isupport has helped us to manage our customer's queries and complaints. We can configure the email id on which the customer send email, so that the ticket is generated along with a ticket id. The ticket id helps us in tracking the ticket information.

Overall its an awesome product that delivers a tried and tested ticketing system.

is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions.

If you are supporting external customers with SLAs then this product is great. If you are supporting internal customers then this product can be difficult to wrap your head around but it can work and work well.

You can Log a ticket in less than 2 minutes and integrates with e-mail so you get your e-mail notification to start working on the ticket or as a user with updates on what has being done.

iSupport is easy to submit tickets to and it sends a response back when the ticket is created

The instructions on customizing the iSupport interface is a little vague so I still haven't figured out how to do things I want to as far as my personal dashboard

Again, we use it as a ticketing software so tickets come in to the main queue and then get sent to the appropriate person or people needed.

The ability to customize the software modules to meet the needs of your particular environment is one of the best features.

We haven't come across any feature that we dislike.

We migrated from another software to iSupport to provide the ability to more accurately track our customer incidents and hours worked. Some of the many benefits we are enjoying are the integration between assets and customers, the ability to dynamically scan assets and attach them to customers and incidents for more accurate record keeping, the reporting features are great as well. The Hierarchy templates allow us to properly route customer requests that involve multiple individuals and stages. Also, the ability to auto create incidents for assets such as routine server inventory means important tasks like these will not slip through the cracks.

Every feature of this software can be turned on or off and usually can be customized. What this means is that organizations are able to make this product fit their business needs and processes. It also allows for organizations to gradually implement features over time to make sure that they have a successful service desk implementation.

There is not much to dislike. The software can be overwhelming because of the myriad of features and options available. But this software comes with the most comprehensive administrative manual I have ever seen, allowing users to look up answers to questions. iSupport has the most amazing support staff and have been able to work with us to answers questions and assist us with issues. This staff will be around after the sale to help. They have a very refreshing commitment to customer service.

Our immediate goal was to simplify support for our customers. That goals was immediately realized when we launched iSupport in our organization. Now our focus is shifting to putting most IT knowledge and processes into iSupport so that we can offer a one-stop shop for our customers.

As a software tool, it is amazingly customizable and gives us tons of control over what each department, support representative, or user can see. This is important for us because we have currently 2 separate support departments using iSupport as well as confidential and personal information that goes through the system.

Our favorite part of iSupport is the support from the company. I've learned not to submit a support ticket to iSupport unless I am ready to work with them to fix it. They call generally within minutes of submitting the ticket, ready to take care of us, whether the issue is critical or not. I've been called several times out of the blue just to make sure everything is running and to give any feature requests on things we feel have been missing.

Our biggest gripe is the mobile site does not work well with Windows Phone and most everyone in our department uses one.

There have been a few features in the past we have wanted that were not available. However, their support site has a feature request section where I have seen a lot of things get implemented.

Software is Flexible and easy to manage. We have been able to design the layouts to fit our business needs.

There is a definite learning curve, but this is not a big disadvantage. With flexibility comes complication.

Communication with vendor is tracked; much less likely to "drop" something