Issuetrak Reviews

PROS: The support team is great and the agents are fast, professional, and courteous. They make me feel at ease and resolve all issues efficiently.

CONS: I have been using Issuetrak for more than three years, but have not found any noticeable drawbacks.

PROS: The support team is great and the agents are fast, professional, and courteous. They make me feel at ease and resolve all issues efficiently. CONS: I have been using Issuetrak for more than three years, but have not found any noticeable drawbacks.

PROS: Issuetrak’s REST based API helps us to use our own app’s interface to create tickets inside Issuetrak. Users also have the option of emailing their tickets if they are not able to access the software. The user information is linked to the ticket which means we do not have to do extra research on who submitted the request.

CONS: The only grouse I have is that the software opens new windows instead of tabs when I use it in Chrome. Sometimes, the software does not open a new window or tab and simply goes straight to the page.

PROS: Issuetrak’s REST based API helps us to use our own app’s interface to create tickets inside Issuetrak. Users also have the option of emailing their tickets if they are not able to access the software. The user information is linked to the ticket which means we do not have to do extra research on who submitted the request. CONS: The only grouse I have is that the software opens new windows instead of tabs when I use it in Chrome. Sometimes, the software does not open a new window or tab and simply goes straight to the page.

PROS: Issuetrak is easy to configure and ease. The learning curve is short and we could easily set up the software for our work. Users love the easy and fast input. The system helps them efficiently manage hundreds of tickets every day. CONS: There are no issues with the software. If anything comes up, the support team fixes it quickly even if the issue is at my end.

PROS: Issuetrak is easy to configure and ease. The learning curve is short and we could easily set up the software for our work. Users love the easy and fast input. The system helps them efficiently manage hundreds of tickets every day.

CONS: There are no issues with the software. If anything comes up, the support team fixes it quickly even if the issue is at my end.

PROS: The app is powerful yet intuitive. It offers a comprehensive set of tracking features as well as optional modules that cover ancillary requirements. The customer support is excellent and the agents have sound knowledge about the product.

CONS: Issuetrak can be difficult to set up. You need to learn about certain terms and language of the product to stage it effectively. Plus, different features may be depend on other features which are not obvious when you do the initial configuration.

PROS: The app is powerful yet intuitive. It offers a comprehensive set of tracking features as well as optional modules that cover ancillary requirements. The customer support is excellent and the agents have sound knowledge about the product. CONS: Issuetrak can be difficult to set up. You need to learn about certain terms and language of the product to stage it effectively. Plus, different features may be depend on other features which are not obvious when you do the initial configuration.

PROS: Issuetrak offers me the flexibility to use the features I need. The pricing is scalable and product is ideal for project management and to track issues. You don’t need to be a paid user to connect to issues.

CONS: It takes some time to set up the system-generated emails for the end users, but this is to be expected given the flexibility of the software.