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It is a robust solution for CRM, omnichannel customer service, mass emailing and knowledge base creation. Once the baseline setup is complete, every function is clear and works well.
I'm sad to see that it only has connections to Zapier, we primarily use Microsoft Flow-based process automation. It was pretty hard to set it up and get used to it because we had to move all our existing processes to a new platform.
We could replace many of our customer service software with iService: the shared mailbox as well as the chat support became more smooth and useful for our colleagues.