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Ironclad Reviews

User Rating

4.7/5 (Based on 223 Ratings)

Rating Distribution

  • Excellent

    72.6%
  • Very Good

    21.5%
  • Average

    5.4%
  • Poor

    0%
  • Terrible

    0.4%

Do You Use Ironclad?

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Review Summary

Ironclad is a popular contract management platform praised for its user-friendly interface and robust features, especially for SMBs and nonprofits. Users appreciate the platform's intuitive workflow creation, customizable placeholders, and detailed metrics tracking. However, some users find the pricing premium and the lack of a user-admin role to be drawbacks. Ironclad streamlines contract processes, automates tasks, and centralizes contract storage, ultimately saving time and enhancing efficiency for legal teams and sales reps.

Pros

  • Ironclad streamlines contract processes, making them more efficient and reliable.
  • Ironclad's userfriendly interface and comprehensive support make implementation a breeze.
  • Ironclad offers flexible workflows that adapt to your organization's needs, enabling customization and control.

Cons

  • Ironclad's pricing model tends to be on the premium end, potentially posing a challenge for smaller businesses.
  • Ironclad lacks a useradmin role, limiting security and control for enterprise deployment.
  • While Ironclad offers robust functionality, some users feel certain features are missing, requiring additional effort.

AI-Generated from the text of User Reviews

Reviews
JI

Joseph I

December 19, 2023 Source: G2.com
"Ironclad is invaluable to me in keeping track of documents"
What do you like best about Ironclad?

Keeps things in cronological order which is important to me. Eliminates many of the tasks I need to get a contract signed.

What do you dislike about Ironclad?

In some cases documents are sent out then need to be cancelled and resent. If there was a seperate column or if cancelled workflows were a different color, that would help.

What problems is Ironclad solving and how is that benefiting you?

i'm disorganized myself, so it helps me stay on track of workflows.

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BN

Bill N

November 17, 2023 Source: G2.com
"Great tool that is getting better all the time"
What do you like best about Ironclad?

The user interface and UX design are top-notch. It has made the user adoption journey as easy as possible which has made all the difference in identifying immediate impact on the business. The flexibility, the templates, the playbooks, the ease of interface and the metrics tracking are all excellent.

What do you dislike about Ironclad?

There is no user-admin role, only a full administrator role. This means that any employee with the credentials to on- and off-board users can also access workflow designer and the entire contract library. We are rolling this tool out on an enterprise basis and typically for enterprise tools we contract to a third party to handle setting up the SSO and platform onboarding. However, that is too much of a security risk without a limited administrator role that only handles people and can't access the substance of what is on the platform. I am sure this will be solved in the future, but for now, having to manually onboard users has slowed our rollout.

Recommendations to others considering Ironclad:

This is an excellent tool that excels at the most important thing - user experience and user interface. Adoption of the tool has been very high because of its ease of use. There is a need for some additional administrative tools to be developed, but they are in the pipeline. Overall, exceptionally happy with this implementation.

What problems is Ironclad solving and how is that benefiting you?

We are automating contracting, driving more transactions to our company paper, and making the coordination across the legal department, the sales department, and the sourcing department more seamless. We are also standardizing risk tolerance and creating self-service playbooks that are improving velocity in our BAU transactions and helping to drive growth.

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AU

Anonymous User

November 17, 2023 Source: G2.com
"Solid CLM Solution"
What do you like best about Ironclad?

Ease of Use, Customer Service, General Functionality - very user-friendly. The product team and development teams are highly responsive and listen to their customer's needs. I've never met someone that I don't like who works for Ironclad! Automatic email notifications on process step completion and preprogrammed approval steps are key tools; Activity Feed is a key internal negotiation tool. New Clause Library Playbook feature is a great way to allow our business teams a degree of independence before needing legal feedback.

What do you dislike about Ironclad?

Workflow address gets filtered to spam which causes our counterparties to sometimes miss communications, and it is currently not possible to insert formatted/bulleted text or tables into the template draft intake, it must be done manually after launch. No date notification settings on active workflows (due dates, etc). Some of the search functionality could be improved.

Recommendations to others considering Ironclad:

Implement in steps, it helps with adoption but also allows you to apply key learnings you gain during the process. Start with less than a dozen key metadata elements you want to collect; you will be somewhat surprised what you actually reference when all is complete.

What problems is Ironclad solving and how is that benefiting you?

Ironclad has solved a number of productivity and communication challenges by providing a consistent platform with full transparency and has allowed us scalability of the process along the way. Our process time for agreements, from draft to full execution, has been reduced drastically in the last two years. Additionally, it has provided us with clear data to review and report on regarding contract processes, which has allowed us to make informed and productive process decisions. It has allowed our legal team to have overall visibility and manage risk appropriately while allowing our business to move fast and unimpeded.

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PG

Paulina G

November 9, 2023 Source: G2.com
"Excellent CLM System"
What do you like best about Ironclad?

I have been using Ironclad for a little over a year now, and I must say it has exceeded my expectations in every way. It has streamlined the automation of our contract processes, making them more efficient and reliable. Implementing Ironclad was a breeze, thanks to its user-friendly interface and comprehensive support. The customer support team has consistently impressed me with their quick responses and assistance, addressing any questions or concerns promptly. Not only does Ironclad make my job easier, but it has also garnered praise from our business owners for its ease of use. It's a game-changer for our contract management needs.

What do you dislike about Ironclad?

While Ironclad is a robust legal contract management system, there are some features I feel are missing , although I understand that no system is 100% perfect. For example, the turn tracking feature, and the limitations of only showing Internal v. Counterparty, I wish Internal would be expanded to be able to select which internal department the contract is currently with. This is not a deal breaker, but it would make pulling metrics for contracts a little easier for me. Overall, while Ironclad has its strengths, there's always room for improvement to better suit our specific needs.

What problems is Ironclad solving and how is that benefiting you?

Ironclad has been a game-changer for our organization, effectively solving several problems we used to face. It has seamlessly automated our contract workflow, making the process more efficient and reliable. What's even more impressive is that it has consolidated all our contracts into one centralized platform, eliminating the chaos of scattered contracts in various inboxes. Ironclad has become our one source of truth for contract management, simplifying collaboration, ensuring transparency, and enhancing our overall productivity.

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AU

Anonymous User

September 13, 2023 Source: G2.com
"Simplified sending contracts"
What do you like best about Ironclad?

Ironclad helps automate the creation of order forms and approvals between stakeholders

What do you dislike about Ironclad?

Sometimes the it's difficult to make changes to order forms

What problems is Ironclad solving and how is that benefiting you?

It helps me as a sales rep streamline the cotnract process to help close deals faster

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LM

Liat M

September 12, 2023 Source: G2.com
"Ironclad CLM System for Easy Contracting"
What do you like best about Ironclad?

What I like most about Ironclad is the ease of use and simple design. Creating workflows is very simple and fast and managing ironclad contract is simple and fast.

What do you dislike about Ironclad?

One thing that I would love that Ironclad improve is their views - I would love to be able to add a Kanban board for ease of use with sales teams and quick glances.

What problems is Ironclad solving and how is that benefiting you?

Ironclad is solving for our company the issue of version contral and centralized place for all contracts. It helps us with one shop stop for our sales and allows legal to focus on the important stuff while enabling automations.

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AU

Anonymous User

August 30, 2023 Source: G2.com
"Easy to use"
What do you like best about Ironclad?

It is very easy to use. User friendly and you won't get lost inside the system. I also like that Ironclad shows the history of all actions being done in the workflow.

What do you dislike about Ironclad?

Nothing much! Maybe just a trivial item which is the size of the signature - I hope it can be automatically adjusted.

What problems is Ironclad solving and how is that benefiting you?

Ironclad automated the online signing in the company and it acts as a very effective database of all of our contracts. The repository functionality comes in handy if I need to revisit a contract.

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AU

Anonymous User

August 30, 2023 Source: G2.com
"We can agree on Ironclad"
What do you like best about Ironclad?

Ironclad links to our internal operating system which allows for a seamless transfer of vital information, which can then be edited and sent to the necessary parties. Beyond this, is the ability to easily find completed agreements, even if they are from years ago.

What do you dislike about Ironclad?

I think the information taken from our source system could provide more options to auto-fill information, but this is negligible, to be honest. The vital info seems to all be added and what is left, may not exist within our system and need to be added manually.

What problems is Ironclad solving and how is that benefiting you?

We are able to locate documents from previous years easily. Before this, we often had to hunt these down and look through emails of former employees for context.

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AU

Anonymous User

August 30, 2023 Source: G2.com
"Ironclad helps me to get every legal process done quick and efficiently"
What do you like best about Ironclad?

The easy of use and the possibility to collobarte in involve the correct person of my organization in any legal process.

What do you dislike about Ironclad?

There is literally nothing I dislike about Ironclad.

What problems is Ironclad solving and how is that benefiting you?

Contract management

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AU

Anonymous User

August 25, 2023 Source: G2.com
"Ironclad makes it easy!"
What do you like best about Ironclad?

Ironclad makes it really easy for us to create, send and get agreements signed when we need processes to move quickly and efficeintly. Compared to other providers like this, it's my favorite!

What do you dislike about Ironclad?

From my experience so far, I havent had a lot of issues I can reference, but I think that the user interface could be a little bit more friendly and the stages / dashboard could be easier to use.

What problems is Ironclad solving and how is that benefiting you?

It solves our process for getting agreements signed by our customers and doing so in a quick and efficient manner! My whole team uses this and it so easy to setup / train on so everybody is efficient!

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