FC

Fabrizio C.

August 29, 2023 Source: G2.com

"Invgate Service Desk a simple and powerful tool"

What do you like best about InvGate Service Desk?

A super simple tool to implement, the philosophy of Invgate service desk is a faster implementation and adoption to get the maximum added value, fits very well in the philosophy of good practices of ITIL, so it also achieves an easy integration with business processes and immediate use by users as well as easing the burden of the implementer technician.

What do you dislike about InvGate Service Desk?

The lack of open information for the public as well as more complex tutorials easy to find, as well as little information on the specific operation of some features and how they affect each other, leading to a trial and error that could simply be saved by dividing the information articles by features.

What problems is InvGate Service Desk solving and how is that benefiting you?

Control workload, schedules and workgroups, as well as coordinators and have a single communication portal with all services offered automatically by service, client, resolution desk and even agent and approvals all without having to rely on email or other tools and also simple but powerful reporting of results as well as an incredible ability to automate things.

HF

Hernan F.

August 8, 2023 Source: G2.com

"InvGate Service Desk is must-have partner for IT services"

What do you like best about InvGate Service Desk?

What I like best about InvGate Service Desk is that allows my organization to gain visibility

What do you dislike about InvGate Service Desk?

What I dislike about InvGate Service Desk is that I can't get a certification from the manufacturers, also there's no a clear learning "road" to follow and become an expert user.

What problems is InvGate Service Desk solving and how is that benefiting you?

It allows my organization to easily make internal requests to teammates and collaborate with them in external clients requests too. It helps planning work for the future.

EG

Esteban G.

August 5, 2023 Source: G2.com

"Elegant and intuitive"

What do you like best about InvGate Service Desk?

There's only few Service Desk suites with such intuitive UX that makes easier for the user to navigate through it, implementing it in business is a smooth sailing because is easy to understand and streamlined

What do you dislike about InvGate Service Desk?

It's a bit closed when it comes to personalize it for specific business, part of making it easier is making harder to find out the more advanced options, as the user could probably mess up with the platform.

What problems is InvGate Service Desk solving and how is that benefiting you?

Keeping check of issues and the SLA times in which every single ticket is resolved, as well as a simple and understandable UI, showing clients how to use goes extremely smooth.

AP

Alvaro P.

August 2, 2023 Source: G2.com

"The most intuitive service desk"

What do you like best about InvGate Service Desk?

The intuitive interface that it has, with the differentiation of UI for end users, agents and administrators. Added to the ease and speed with which you can make reports, is what stood out the most about this solution.

What do you dislike about InvGate Service Desk?

For some help desks it is necessary to better segment the visibility by collaborators and observers, currently the ability to remove collaborators from certain tickets that could be reassigned is lacking.

What problems is InvGate Service Desk solving and how is that benefiting you?

What this product solves is to achieve a single point of contact between different collaborators of an organization, as well as users, third parties and members of the LOB.

WG

William G.

June 30, 2023 Source: G2.com

"Herramienta para consolidar toda la gestion de la compañia, multidepartamental"

What do you like best about InvGate Service Desk?

Que es multidepartamental y la puedo usar en varias areas

What do you dislike about InvGate Service Desk?

Que no tiene la funcion de poder realizar solicitudes a traves de Whatsaap

What problems is InvGate Service Desk solving and how is that benefiting you?

Tengo todo el catalogo de servicios tanto pra usuarios internos y usuarios externos

JR

Jorge Reyes

September 25, 2021 Source: Financesonline.com

Excellent tool for IT and for other departments (Not necessarily IT)

PROS & CONS

What are the best aspects of this product?

It is an excellent tool to manage the IT help desk, based on ITIL and a very friendly interface for the administrator and end users.

The tool also allows the implementation of other business processes (not necessarily IT), which makes it a very complete tool.

What aspects are problematic or could work better?

As of today we have not presented any problem. The tool is very stable and the support is effective.

What features/services would you like to see in future versions of this product?

I would like to see more plugins with external tools such as Trello or similar

What specific problems in your company were solved by this product?

We need a quick implementation tool, with a short learning curve, based on ITIL, hosted in the cloud and a competent cost.

Are you a current user of this product?

Yes

AR

Ariel Riera

August 7, 2021 Source: Financesonline.com

-New graphical interface is amazing, innovative and very easy to use

PROS & CONS

What are the best aspects of this product?

-New graphical interface is amazing, innovative and very easy to use
-It’s simple to use, very user-friendly.
-It allows you to obtain reports in real time.
-Customized queues to organize work.
-You can open tickets via email.
-Automation of repetitive tasks, so it reduces workloads.

What aspects are problematic or could work better?

I do not have big problems with the software

What features/services would you like to see in future versions of this product?

that surprise me

What specific problems in your company were solved by this product?

100% recommended, helps keep the assets of the company updated in real time

Are you a current user of this product?

Yes

AR

Anonymous Reviewer

July 28, 2021 Source: Financesonline.com

This the best cloud software based for Servicedesk

PROS & CONS

What are the best aspects of this product?

After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.

What aspects are problematic or could work better?

No Android/IOS App mobile available

What features/services would you like to see in future versions of this product?

Mobile App

What specific problems in your company were solved by this product?

We were a company which, being a provider of IT services, presented many problems associated with the service to our external clients, which is why after defining a strategy for the implementation of a help desk.

After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification.

Currently we are working to relaunch our help desk, because after the good reception of the cleintes we saw the need to adjust several additional options of the product.

Are you a current user of this product?

Yes

LC

Lucas Campilongo

April 15, 2021 Source: Financesonline.com

Usability at its best

PROS & CONS

What are the best aspects of this product?

The best thing that Service Desk has is its dashboard and knowledge base.

What aspects are problematic or could work better?

Some workflow are difficult implement.

What features/services would you like to see in future versions of this product?

As a point to improve, I would incorporate project management for those requirements that require more time and resources.

What specific problems in your company were solved by this product?

We reduce telephone calls, improving the speed of response, through the use of the knowledge base.

Are you a current user of this product?

Yes

AR

Anonymous Reviewer

March 9, 2021 Source: Financesonline.com

Time saving

PROS & CONS

What are the best aspects of this product?

The best thing about the tool is the control it provides of the tasks we perform, which allows us to optimize later

What aspects are problematic or could work better?

We still do not find something that we should report to improve

What features/services would you like to see in future versions of this product?

The possibility of making customized reports with sql queries for the administrator of the tool

InvGate Service Desk Reviews

Do You Use InvGate Service Desk?

Fabrizio C.

Hernan F.

Esteban G.

Alvaro P.

William G.

Jorge Reyes

PROS & CONS

Ariel Riera

PROS & CONS

Anonymous Reviewer

PROS & CONS

Lucas Campilongo

PROS & CONS

Anonymous Reviewer

PROS & CONS

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