Instant Housecall Reviews

Ease of use, for the tech and the client -- especially initial setup. Responsive and has all the features I need, plus many more. And great support, on those rare occasions when it's needed.

I have no need for the D7 diagnostic program that is included with the product.

If you have trouble talking a remote user through setting up a remote-support tool, Instant Housecall requires little explanation from you. You simply give the user your personalized URL, they enter it into their browser, and the install happens with very little intervention from the user. You can even send them an email with your personalized URL embedded, and they just click on it to install -- much easier than any other remote-support tool I've used.

More timely response to client requests / needs / problems. Unattended access feature also makes it possible for me to investigate and resolve problems while the client is fast asleep! I also appreciate the ability to show the client how to resolve a problem, by letting them "look over my shoulder" as I fix it.

We use this software daily to diagnose and repair customer's computers. It is easy to set up on customer's machines, offers all the functionality we need and most importantly, works when we need it. Product support is great.

I really can't think of any that we don't like about Instant Housecall.

Makes remote computer repair a breeze.

Ease of use. Unattended access. I Have never experienced an outage of service.

I can think of nothing I don't like about this software.

We repair computers remotely rather than having to lead people through the steps over the phone. It is also great for unattended access to the servers we maintain.

I like how easy it is for my customers to use. I like how well it works. There is great support. The cost is very reasonable.

Nothing. It just works! I will renew when it's time.

If you do remote support of computer systems this is a great software package to use.

I do remote computer support for hundreds of my customers. It has saved my business.

I call this software the Swiss knife that every computer repair or helpdesk should use.

I have been using Instant Housecall since 2006. I could not run my computer repair business without it. First, it’s very easy for your clients to remotely and securely connect you without huge hassle. It’s very easy to install.

Second, it offers lots of useful tools that are built in for the technician.

The company listen to requests and Applies them if the demand is there. In addition, it is very easy to get a hold of customer service.

Highly recommended!!!

Nothing. This is a great tool that every computer repair must use in order to run their business

Ask from the Instant Housecall for my number to contact me regarding this software.

I am using it since 2006, do I need to convince you any further?

Any computer repair or any helpdesk related issue. You can pretty much do anything these days with the software. It saves a company lots of money driving to clients house is for any computer repair.

Best service around. Recommended to everyone

I didn't dislike anything, smooth integration

Quick solutions to my needs

It's focused on one thing: support. Too many tools try to do to much. This is a tool I trust because it's unique to our industry and unlikely to be taken advantage of by competitors or scammers. Support is outstanding. .

I'd like per use pricing rather than flat pricing. For months I don't use it as much ,it would be awesome to pay less. It's still cheaper than anything I've compared it to.

Try contacting support. It's incredible. Corey is amazing. I love the fact I'm not in some kind of support queue talking with 12 people. He's the owner and does support directly,.

Remote access to clients running Macs and PCs.

It's focused on one thing: support. Too many tools try to do to much. This is a tool I trust because it's unique to our industry and unlikely to be taken advantage of by competitors or scammers. Support is outstanding. .

I'd like per use pricing rather than flat pricing. For months I don't use it as much ,it would be awesome to pay less. It's still cheaper than anything I've compared it to.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

No obligation and

No credit card required for 15 days free trail.

256-bit SSL encryption.

Unlimited remote support on demand.

Online payments acceptance.

We can customize the web with our logo.

Reboot and reconnect the customer PC should be made bit faster with lesser clicks.

They are alternative to other tools like teams and others. It's handy, no pre installation required. It gives ultimate in privacy to the clients even after session ended.

The product support is what keeps me paying year after year. The software is full-featured and robust, very flexible and customizable, but, best of all, a quick reply to an email question and even a phone number to call when email delays don't cut it.

Wish it was a bit cheaper, but, with the built-in malware tools from D7 and the customizable installer to give to your customers make it better than most.

Try the others, then use Instant Housecall for a few sessions.

Customer support without having to drive to the customer location. This software has let me transition from mostly onsite work to remote support without leaving my office