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Instacart Reviews

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Review Summary

Instacart users overwhelmingly praise its convenience, particularly for busy individuals and those with limited time for grocery shopping. The app is lauded for its ease of use, wide selection of stores, and generally reliable delivery. Common concerns revolve around occasionally high fees, potential issues with shopper-selected produce, and occasional delays or order inaccuracies. While many users find the service a valuable time-saver, some express frustration with inconsistent delivery windows and customer service responsiveness.

Pros

  • Instacart saves time by delivering groceries to your door.
  • The app is userfriendly and makes ordering groceries easy.
  • Instacart offers a wide selection of products from various retailers.

Cons

  • Delivery fees can be high, especially for small orders.
  • Substitutions may not always meet your preferences.
  • There can be delivery delays or outofstock items.

AI-Generated from the text of User Reviews

Reviews
AU

Anonymous User

November 29, 2023 Source: G2.com
"Who knew it was this easy?"
What do you like best about Instacart?

Absolutely love that I can have things delivered to my office with just a few clicks. I first used Instacart when my boss was away and I couldn't get out to pick up some things we needed. Someone had mentioned Instacart so I decided to check it out. I ordered everything I needed and the communication with my shopper was fantastic! I got everything I needed plus some things I didn't really need (like snacks!). This is a very convenient service and I now use it regularly!

What do you dislike about Instacart?

Sometimes the fees can be a bit high but there are usually promo codes that help a lot.

What problems is Instacart solving and how is that benefiting you?

It's all about saving time. This service allows me to have things delivered to my office or home so that I don't have to waste time in the crowded stores! We get everything we need delivered right to our door and very promptly!

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JL

Janelle L

November 4, 2023 Source: G2.com
"Convenient"
What do you like best about Instacart?

I like that you can order from instacart and someone could go to your local grocery store and deliver the groceries that you ordered. For my mother's birthday last month th h , I ordered a cake using instacart at the last minute. The d wet livery person really came through for me.

What do you dislike about Instacart?

It doesn't ways have everything that I need. Some of alternates that they ask you to choose after you order your groceries are not good. There was one time that half of my cart was the alternates that I chose.

What problems is Instacart solving and how is that benefiting you?

I live too far away and it is not possible to carry alot of groceries. I could do a big grocery shopping trip with instacart. I also don't have the time to grocery shop.

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ML

Micah L

October 24, 2023 Source: G2.com
"Life in a Miami highrise would not be the same without Instacart"
What do you like best about Instacart?

How simple and user friendly it makes grocery shopping

What do you dislike about Instacart?

When a product is out of stock and it makes it difficuly for the shopper to find allternatives

What problems is Instacart solving and how is that benefiting you?

When you are stuck in a highrise without a vehicle but you need groceries.. there are few greater problems to solve than that!

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DM

Dinesh M

July 6, 2023 Source: G2.com
"Shopping for groceries with Instacart is quick and easy."
What do you like best about Instacart?

The ease of Instacart is unrivaled. I can order food from several retailers using a single app, which saves me time and effort. It has been my go-to place for all of my grocery requirements because of its large product range, dependable delivery, and user-friendly layout.

What do you dislike about Instacart?

There may occasionally be delivery delays or substitutes that don't meet my requirements. More possibilities for personalizing orders and improved notification regarding out-of-stock products would be beneficial.

What problems is Instacart solving and how is that benefiting you?

With its quick and easy solution, Instacart eliminates the bother of conventional food shopping. It removes the need for me to travel to several places physically, saves me a lot of time, and guarantees that I can access a variety of things without leaving my house. My routine is made even more convenient by the freedom to schedule delivery as I like.

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PA

Persia A

May 8, 2023 Source: G2.com
"makes your life easier"
What do you like best about Instacart?

I can go online and order my groceries or cat food and it just arrives at my house

What do you dislike about Instacart?

it's too expensive. The fees, taxes and delivery costs at lot of money.

What problems is Instacart solving and how is that benefiting you?

it makes my life easier when I dont have time to go shopping

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AU

Anonymous User

May 4, 2023 Source: G2.com
"Very good value"
What do you like best about Instacart?

Very easy to use. They are also very convenient.

What do you dislike about Instacart?

Sometimes with Instacart you will find that there are items that are not available

What problems is Instacart solving and how is that benefiting you?

Instacart helps me when I am unable to get out and do my own grocery shopping

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VS

Victoria S

May 4, 2023 Source: G2.com
"A single mom's best friend"
What do you like best about Instacart?

I love the ease of the instacart platform, especially the app. I can shop from y favorite stores and then also build into those stores' requests and substitutions, making shopping a lot easier than going to the store.

What do you dislike about Instacart?

Not much to dislike, the platform and the app are really user friendly and if you need support, their customer service is quick to answer.

What problems is Instacart solving and how is that benefiting you?

Maximizing the time I have available to be able to do the other things I need to.

Green house energy

shopping brands I may not have shopped before.

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ES

Ellie S

May 4, 2023 Source: G2.com
"Instacart is awesome"
What do you like best about Instacart?

instacart is so helpful and easy to use. i like the app interface and it makes getting groceries much easier

What do you dislike about Instacart?

nothing i really dislike about instacart to be honest

What problems is Instacart solving and how is that benefiting you?

when i have a busier day and cant make it to get food, having isntacart really helps me get everything done

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ET

Erin T

May 4, 2023 Source: G2.com
"Great Time Saver"
What do you like best about Instacart?

I love how easy it is to order and how much time it saves me in a day

What do you dislike about Instacart?

There doesn't seem to be many shoppers on the app so it can take hours to get your order

What problems is Instacart solving and how is that benefiting you?

It solves time sucks for busy people

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MH

Matt H

May 3, 2023 Source: G2.com
"The Easiest Way To Grocery Shop In A Busy World"
What do you like best about Instacart?

In a society that is getting busier again post-pandemic, Instacart has given me time and patience by not hassling me in a supermarket and the self-checkout counters trying to buy groceries for myself and others.

What do you dislike about Instacart?

The experience is controlled by whoever shops for you, and sometimes there can be a lack of effort if the person buying your goods does not make a professional attempt to find everything.

What problems is Instacart solving and how is that benefiting you?

The service is giving me time and patience back that I would have to deal with the stress and anxiety of going to supermarkets and the abundance of self-checkouts now because of staffing.

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