Informizely Reviews

- Informizely's solution was very easy to install

- Impressed by the advanced trigger functionalities

- Solid API that we use to sync feedback data with our CRM

- The support team is very technical, so setting up the API connection was a breeze.

To be honest, no complains I can think of at the moment.

We're able to gauge on user experience of our software solution. By inviting different segmented audiences we're creating multiple NPS dashboards. This allows us to understand pain-points within different user-roles.

I have been in the business of market research for 15 years and tried a number of online web survey tools. This is by far one of the most impressive. You really get value for money with Informizely.

The user interface is very intuitive. But the most important feature for us was the "push-to-Google-Analytics" feature. I now analyze quantitative data in Google Analytics and use the qualitative data from Informizely to understand why users behave the way they do.

It would be nice with a cross-tab functionality in the web interface

You really get value for money with Informizely. The flexibility is key.

We save so much time not guessing what our web users think about us. Now we simply ask them and prioritize our work based on the answers. With some help of our web analytics tool we are really know our users by now.

Many possibilities and options e.g. targeting customers, using the exit intent layer technology and customising the language and design of the surveys. Diderik and his team value customer feedback, take their time to listen and implement new features in a short period of time. Another strong point is the price which is much lower compared to other tools that have the same functionality.

The interface looks a little outdated but is changing quite fast with many new features.

We are trying to find out what our customers think about our service, our website and ​*what*​ kind of information they are missing.

Insitez is a really fast and nice tool to set up customer surveys. It comes with plenty of targeting and visual customization options. But what really sets them apart is the awesome customer service.

The design is a bit old-fashioned, but I honestly don't really care.

We’re running surveys on our sites in to gather quick customer feedback.

It is nice to have a tab functionality in the web interface. Even though the interface may appear a bit outdated its continuously improving with features. They work well for websites.

There are some limitations in terms of customization options for surveys and NPS dashboards. These limitations hinder our ability to gather insights and solve pain points.

Informizely has solved a lot of problems for my business. It has allowed me to gather insights from my website visitors enabling me to make data driven decisions. The intuitive interface and comprehensive analytics have made this entire process much easier.

+ very intuitive, easy to setup surveys (unlike tools like Usabilla)

+ all targeting and customization options we need are available

+ great customer service

I've used this tool for 3 different companies now. I haven't encountered any limitations yet.

Don't think about it too much. Just give it a go for a month and you'll most likely see you like it.

Conversion optimization: Understanding which real issues website visitors have to convert (lack of understanding, objections, functional problems, feedback on value proposition).

It helps to AB test the right things.

I like the valuable insights that I've gathered through Informizely exit surveys on our homepage. I also love how fast their support team responded to my question.

The surveys don't look great on mobile.

Learning why customers leave our homepage without trying us out.

Survey tool has all the features you need, for a very competitive price. Especially happy with the targeting options. Best customer support I have experienced in years.

The design and display options are still a bit rudimentary, although good enough for professional looking website surveys.

Best tool you can get for this price with excellent support.

Gain customer insights quickly. Getting answers to why website visitors are behaving the way they do.

I am not impressed, by the customization options for surveys and NPS dashboards. They fails to enable us to gather insights and solve pain points. The surveys have an contemporary appearance making them visually less appealing.

The web interface needs to benefit from tab functionality it remains less user friendly and needs to continuously evolve with new features. The design and display options seem basic they still lend a look to our website surveys. The design is slightly outdated it bother me much because Informizelys functionality.

The limited customization options for surveys and the absence of targeting capabilities are drawbacks. There is room for improvement in terms of reporting features and more responsive customer support. There is needs a potential for improving flexibility and functionality.