Infobip Reviews

Very easy creating account and start usage.

Quick response from sales

Prompt resolving of my issue

Kind and respectful communication

I have not found any problems in communication

Sending verification SMS messages

O que eu mais gosto é a possibilidade de ver o real problema que os clientes não conseguem receber o token por SMS ou e-mail.

A plataforma não é muito intuitiva, tem várias abas e possibilidades para ficar explorando, poderia ser mais objetiva.

Me ajuda a verificar os problemas de tokens, o motivo que o cliente não recebe algum token por SMS ou e-mail para trocar de senha ou alteração cadastral pelo aplicativo.

It was very easy to integrate it with our CRM. Billing part is also smooth. Data is also available for all the campaigns sent using infobip as service provider which helps in analysis.

Cost is little bit high. That can be worked upon.

You should definitely go for Infobip if you want smooth and easy integration with your CRM. It's overall very good.

Using infobip for SMS and WhatsApp campaigns for my edtech company. It is used to inform students for the classes, new courses, offers via sms and whatsApp notifications.

They are always willing to help, and make sure that issues are resolved.

I cannot say that there are any issues that I dislike.

Consider a well rounded and technologically astute company like Infobip to be their communications partner.

We have realised major cost savings as well as benefited from an omnichannel enviroment.

Support, simplicity, reliability and final result for the user

Non-announcement of change that affecs the business;

inflexibility according to client needs

The infobip platform is a great thing if you want to get closer to the client and provide information at the right time, to the right people.

We are solving communication and availability problems for our clients using Infobip platform for sales and marketing. The main benefit is increase of sales.

I like most because I can quickly send messages to clients and pull a report at any time. I can send messages to clients very quickly, anytime and anywhere.

I don't like anything about this organization because I think it's a great operator for our organization. Keep working as it is.

Perfect company, I would recommend it to all organizations and companies that deal with communication with clients.

Excellent operator for the Bank, where reports and Viber messages can be sent quickly.

Ease of use and the amnichannel capabilities

It took sometime to link my system to it through API

Manage online research community communication including registration, survey invites and loyalty program communication through multiple channels

The percentage of SMS delivery is normally higher than 97% and very fast and what's most important: they have direct phone lines which generates trust for our company. They assign you an Account manager who answers your questions at all times. Also, friendly platform and good fare.

The data they provide could be more complete, also, they should help us generate a funnel or attribution model to understand how many users reached the final purchase. We had to do this ourselves in the company.

I really trust and recomend this platform for SMS purposes, if you are considering other suppliers ask if they have direct phone lines and unique code for your company (they may have better prices but messages take longer to be delivered). Nothing else to add.

All related to CRM communications, promotional, relational and data authentication,. The biggest benefit is that SMS has a better conversion than push notifications so it became our main communication channel

The platform is easy to use, the statistics are adequate and above all its practicality to connect from any PC without presenting intermittence.

What you can improve is using colors to identify different functions within the platform.

Service with high standards of security, reliability and service.

Technical support attention is efficient and immediate.

Without intermittences, which allows operation without interruptions to your customers.

Do not hesitate! Infobip is your best option.

We were able to extend our service nationwide, having real-time and easily accessible contact with our clients, through an institutional account verified by WhatsApp.