Incentivesmart Reviews

support and assistance quick and accurate

No issues to report as it does exactly what you would expect.

Members engagement is certainly improved as they get familiar with the system/rewards on offer

The incentivesmart team are great at coming up with fresh ideas that match the brief and can be delivered on time and budget. You can see from their workings how well they understand the challenge and how the proposal will meet your needs exactly, whether that’s growing sales or increasing awareness.

They’re incredibly trustworthy, hardworking and show full cost detail so you can understand how the proposals are built – you know you’re always getting the best quote.

The combination of their creativity and trust makes it easy to get external stakeholder sign off, and to build plans that really drive sales.

There's honestly nothing negative to say about incentivesmart. A first-class company.

We used the incentivesmart to generate brand loyalty with a key influencer in our consumer journey to increase sales. Using a personalised scheme, we were able to grow sales consistently year on year, with customers on the scheme growing at c. 10% more than those not on the scheme.

The customer service is second to none. They're really quick to respond to a query and can't do enough to help. The platform itself offers so many options for customers to spend their points on with some genuine quality items.

I really can't think of any downsides or negatives to using these guys!

We never have any issues with them, and whenever we have a query or something we are unsure how to resolve, they're straight on it with a solution and are happy to do the work for us rather than suggesting we do it ourselves. Customers really value the points they gain through ordering with us, and it's an excellent benefit for our staff too.

It's easy to use with a great catalogue. There support is second to none.

Nothing really comes to mind? It's a really great platform.

Helping to keep our customers loyal by encouraging repeat purchases.

Team friendliness and eagerness to please

difficult to get retailers away from the scheme once they are hooked on

Engaging the sales people

The systems are very easy to use and allow our staff to see what they can achieve.

The only downside was our systems didn’t integrate so that I couldn’t automate my points allocation. This was our IT issue

Think about staff and customers

The desire of my staff to use their time and initiative.

The Incentivesmart team gets stuff done. It is great working with such efficient, flexible and professional people. They also continue to improve and upgrade processes and systems for the best user experience.

Always ready to adapt and pivot through the ever-changing environment.

Definitely an agency I would recommend if you would like to grow your business and client relationships

No Downsides at this stage. It would have been great if the programs could be adapted more to suit other markets

Increase client engagement and relationships. Rewarding and recognizing for performance, keeping our brands top of mind when it comes to in-market sales and execution

Easy to use platform and helpful team. Our account management are always on hand to help issues and work closely with us.

I don't have anything I dislike. Really good.

Customer engagement and loyalty

Simple, easy to use tool. Excellent client support, very responsive.

Outbound marketing could be smarter, clearer comms, clearer call to action, and too often comes across with errors in the copy

Engaging with our customers on our brand, driving sales of our focus products

engages customers and increases sales. great account management too - things get done very quickly and efficiently - not had any issues

manual point allocation, would love to be able to do a bulk upload

engagement from our customer is massive (Leekes)