ImproMed Reviews

I LOVE how easily and deeply ImproMed Infinity could be customized to the practice's specific needs.

Our trainer was a little lackluster in patience, understanding, and translation of skills, but the product itself speaks for itself.

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

I LOVE how easily and deeply ImproMed Infinity could be customized to the practice's specific needs.

Our trainer was a little lackluster in patience, understanding, and translation of skills, but the product itself speaks for itself.

Do not hesitate to contact tech support! They are WONDERFUL!

Client customization, intuitive processes, connectivity with other machines in the practice, networks, email, etc.

THIS PROGRAM IS VERY EASY TO USE. ALL OUR EMPLOYEES PICK IT UP EASILY. VERY FEW STEPS INVOLVED GOING FROM ONE TASK TO ANOTHER

A little on the expensive side. I GUESS U GET WHAT YOU PAY FOR. SEVERAL OTHER PROGRAMS IN THIS MARKET ARE CONSIDERABLY LESS

GREAT PRODUCT, FOR THE MOST PART WORTH THE MONEY

Capturing missed sales, services. MISSED INVOICE-ABLE ITEMS AFFECT OUR BOTTOM LINE

Reports, customizable features (discharges, invoices, reports, etc), ease of use, ability to have multiple open modules running

Support is hit or miss and has been lacking lately, unable to completely delete or erase things from different modules, can be confusing to learn at first

What problems are you solving with the product? What benefits have you realized?

Reports, customizable features (discharges, invoices, reports, etc), ease of use, ability to have multiple open modules running

Support is hit or miss and has been lacking lately, unable to completely delete or erase things from different modules, can be confusing to learn at first

Reports, tracking statistics, basic EMR handling, scheduling, timeclock features

Ease of use, and the user friendly interface.

Slowness of applications, sometimes can have glitching/ loss of data

Recordkeeping, easy interface allows all employees to use and keep records current.

Ease of use, and the user friendly interface.

Slowness of applications, sometimes can have glitching/ loss of data

What problems are you solving with the product? What benefits have you realized?

Ease of use, easy to create appointments, easy to log inventory.

Our clinic doesn’t utilize all of the functions/options that impromed provides, which takes up a lot of space.

Easy to invoice products and manage inventory.

Ease of use, easy to create appointments, easy to log inventory.

Our clinic doesn’t utilize all of the functions/options that impromed provides, which takes up a lot of space.

What problems are you solving with the product? What benefits have you realized?

The practice I work at has been using infinity for a few years now and I was new to the veterinary field as a whole, but not appointments. Being able to have multiple colors to code out appointments and multiple doctors is really helpful - it means when something pops up hot pink in our schedule, we know we have an emergency. Having a group chat available to message between work stations and both of our clinics makes it easier to get necessary vaccines or medications transported between clinics for clients, supplies, or fixing billing or notation mistakes. Being able to attach files from IDEXX VetConnect and client records directly to each patient is also invaluable - we can look at past bloodwork history for an animal who has been seen at multiple clinics!

Our clinic utilizes the estimates & canned estimates quite regularly, so we can go into an appointment with a treatment plan for our clients that show costs and what their appointment looks like for the day. Canned estimates allow our doctors to create surgical plans quickly by importing a basic estimate we previously put together and adjusting surgical time & supplies needed, saving time in the appointment or even making every minute count in an emergency when the animal needs acute care for stabilization.

Overall, there are still quirks with this - it will reload patient history randomly while scrolling, sometimes taking forever to load even though the list is sparse and only going back a year. Forms to attach to a client, such as a surgical log, take forever and a day to load, and others an hour to populate and another half hour to print. There is no way to create a lock on initial creation of prescriptions for controlled drugs that have to be filled by a doctor of licensed tech. You cannot change the name of an estimate after you create it, which seems a bit weird.

Managing users when adjusting user groups is weird, and sometimes allowances or locked options are accessible by new users by default.

Definitely use the trial to get a feel for it's capabilities and see if another practice will let you look at it in action - that's the only way you'll be able to tell if it's right for your practice. It does take some 'oomph' to keep it going, so either having an on-site network or an externally managed network will be required, and the best way to make the most of this is by having work stations in your exam rooms to note, estimate, and create/fill prescriptions all at once.

Record management is a huge plus, so that on-site storage for patient records is at a bare minimum. Being compliant with state and nation-wide standards is easier because everything is tracked - sales, prescriptions, the ability to take notes for phone calls and appointments. Having those records means questions get answered like, "when was the last time I picked up ___ medication?" or "____ claims you ran bloodwork and said it doesn't need to be done again, but that's not what the notes say."