ID.me Reviews

Having a dedicated person to work with at ID.Me to help problem solve, address issues, find new opportunities.. an overall advocate for your business goals and objectives

Not having a clear POV on the users who verify using the ID.Me tool and how to leverage those profiles using ID.Me would be a great way to identify how to target them

Currently, our biggest problem is our ID.Me verifications are significantly down YoY and trying to figure out why and what we can do to fix this issue so we can improve our business KPI's

ID.me is easy to use! Within seconds I can adjust the discount level, include or exclude products, and turn the feature on or off (not that we turn it off). After initial dev work, it is very low touch. I also appreciate the extra promotion ID.me provides via newsletters and promo, as well as our Customer Success Manager.

The initial installation did require some custom coding to get the buttons how I would like them.

Build a webpage dedicated to these discounts to get the most bang for your buck. Also, we found success creating buttons for certain discounts at checkouts to get more use.

ID.me allows us to give back to hard-working members of our community in a very easy way. We're able to reach and give discounts to so many people across many industries - it would have been impossible to verify identities and implement unique codes on our own.

Being able to give special discounts to groups like military, first responders, educators, etc.

Sometimes the styling of the module at checkout resets, but not a big deal

Attracting groups of customers that might necessarily not have been customers of The Sak.

ID.me has helped us reach some of our best customer groups. By offering discounts to verified teachers, first responders, and military we have been able to provide a tangible offering that expresses our support and thanks of these groups. The ID.me integration to our Shopify store was very easy and seamless. Not only were we able to show our support of our existing customers in those groups, but we were able to reach many more potential customers. We started with the basic self-serve Shopify integration, and after seeing results, we were able to transition to a managed account easily.

We are still near the beginning of our partnership with ID.me, so there is nothing we dislike at the moment. The self serve platform has been a breeze, and we only just transitioned to a managed account, so I don't think we have enough experience to speak to this question yet.

Our customers who fall into the ID.me groups (military, first responders/healthcare workers, teachers) are among our best customers. ID.me has provided us with an opportunity to easily reward those customers with a discount while ensuring that only verified members of the groups are granted access. By utilizing their paid placements, we have been able to reach more potential customers. The customers are confident in our brand based on our affiliation with ID.me, and we are thrilled to have another way to reach our best customer groups.

Insightful customer success managers, streamlined implementation, and opportunities to scale to reach larger audiences and grow our customer base and affiliate channel.

Making changes to offers require developer work. When developer bandwidth is slim, it can be a roadblock to participating in a promotional opportunity.

Id.me helps improve conversion in the checkout stage of the funnel among groups that qualify. Verification allows us to keep discount code abuse in check.

The product has been successful for our brand, and we have had productive calls with our customer success manager.

We haven't run into any issues with the product or our partnership thus far.

We are reaching new customers every month and consistently bringing in revenue from using ID.me.

Our experiences with ID.me have been fantastic every step of the way. Their services are unique and one-of-a-kind and their customer service and account management is incredible. White glove service all the way. Our customer service manager Kristin Kearney is quick to respond and collaborative on every project we take on.

I have not seen any downsides to the ID.me service offering.

ID verification services.

ID.me has been a great company to partner with! and they have great customer service!

Some consumers previously feedback of long wait times, but every time we have contacted the ID.me support team we have been given great customer service and solutions for our consumers.

Their service allows us to offer unique and impactful promotions for our consumers, such as our Heroes Advantage Program, which offers special discounts for occupations such as military veterans, medical professionals, and law enforcement.

We find ID.me to be an excellent identity solution for our clients as well as a fantastic platform for creating group-specific offers. The level of support received from exploration to integration and maintenance is top-notch. There’s also a level of comfort knowing the specific needs our clients have within this space can all be handled and managed within one platform.

Not having the ability to make changes and updates to offers without some extra steps can be a hangup, but nothing preventing our clients and us from being successful.

The most significant benefit is eliminating in-person verification for the groups our clients are targeting. Knowing the guarantees take place online frees up a lot of time and resources.

The IDP and verification process is straight forward and our end-users have had a pleasant experience with it overall.

That the Yubikey process requires an ID.me login, thus creating extra steps.

Our end-users are able to complete their verification process in a more efficient manner than before.