Ideta Reviews

Ideta is the easiest and fastest way to build a chatbot without having software development knowledge. I work alone and with this service I saved time and money by not having to hire a software developer.

The site is in English and French. I would like to be able to access the site in Brazilian Portuguese.

Apart from the language, all other features serve me very well. I haven't seen any other problems so far.

Ideta helps create chatbots without software development knowledge. Even for developers, the tool is useful for saving time, as it is very easy and fast to create chatbots.

Features that are helpful to personalise the chatbots. The NLP provision of our choice is also a great option for training Chatbots with our own intent definitions

No significant dislikes, except a small one. During my testing, I noticed a slow response time when Chatbot interacts with customers/users.

I can create intents and train the chatbot with relevant answers quickly. The platform is such feature-rich and intuitive that even no-code professionals can easily build a successful Chatbot for their websites or applications for greater productivity and smarter life.

Great support and intuitive UI. The direct integration to different language AI models is a great feature

No dislikes. Like any new software tool it takes a bit to familiarise yourself but this is no different to other similar tools

For our organisation it allows us to provide faster and more contextual feedback to visitors to our site

The interface was made with users in mind. That much is clear. I've been able to create great flows.

There's not much to dislike about this product. It even integrates with an open source NLP, RASA.

IDETA is helping to alleviate customer service pressure and offload some of our work.

I really enjoy the inspiration provided by Ideta to create a sound chatbot, one that will interact and provide a thorough experience for your audience, as required. The seemingly-endless set of variables available to create the chatbot makes it easy to build to your exacting needs.

Sometimes I get a bit overwhelmed by all the abilities the Ideta chatbot provides. It's best to have a full plan/formula developed before opening Ideta, as there are endless possibilities. I love the little racoon mascot that shapes Ideta's brand, it's absolutely adorable and I have to remind myself I don't have the artistic skills to make a similar chat mascot. The bot is awesome all the same.

Sometimes a user doesn't want to have to scroll through an entire website to find the information they want. The chatbot is capable of providing quick insight and pertinent information that may have otherwise been lost/ignored.

I like this Ideta Chatbot because it’s easy to set up. No coding is required.

It also uses AI and Natural Language Processing. So conversation feels very natural.

It can also integrate with social media for selling on social.

It has lots of integrations. However, my CRM integration is not direct, must be connected via Zapier.

The team is very supportive.

When you get the App, they give you a series of training videos.

These videos introduce you to the team. They also give you everything you need to set up conversational marketing.

Automating my social media selling is my number 1 use case for IDETA. This helps me respond to my customers immediately, and filter the pool of leads. I also use the AI chatbot to engage with our customers.

NLP integration makes the chatbot smarter. Lots of logic options to guide the user through the chat process.

Some buttons were in French but these appear to be fixed now

Ideta is being used as a chat bot in an e-learning platform and it is performing great.

Ideta is a chatbot with enhanced AI features and Live Chat takeovers. It is easy to create and customize a chatbot using Ideta with their no-code approach. There are a few templates to get you started along with guides on how to implement it on your website, Facebook, etc. You can set your flow where the bot can engage the customer after a few seconds. This allows the visitor some time to be acquainted with your product before the chatbot starts converting them into a customer. The human takeover process is seamless. You could use Ideta to handle FAQ, engage your customers, collect information to contact your website visitors again and many other ideas on how to use a chatbot. You could have different chatbots for different webpages and websites. You can easily clone/duplicate an existing bot once you built one, making it super easy to rebrand and reuse previously created bots.

The original language of Ideta was in French, so some older tutorials reference features in French. Likewise, some descriptors appear in French as well, which are easily reportable via their chatbot. The interface is not like other chatbots out there, so there is some adjusting to the new process.

Ideta allows for human takeovers from a chatbot. It creates a history of chatbot responses so you can follow up with the user at a later time if a human takeover isn't immediately possible.

Ideta is a highly customizable software, from the design of the chat to the ability to connect APIs and use AI to create a bot that is 100% suited to your needs. Ideta is extremely generous in its price compared to the offerings; I feel it’s an excellent value. I’ve had to communicate with customer support, and Glen has been phenomenal! Ideta supplies a tremendous amount of templates to choose from to help jump-start your bot operation. I love that there is even ecommerce functionality built right in. They seem extremely attentive to their roadmap and continue to improve the software. I’m looking forward to the release of the mobile app to easily respond to live chats. I’m very pleased!

There was a bit of a learning curve for me when I transitioned from other chatbots to Ideta. They seem to be working on training materials, but it felt a bit incomplete to me, and I ended up learning how to use the software mostly through their templates and reaching out to support to get some questions answered. As this is a growing software, there can be some glitches from time to time. Notification of these things occurring would be nice (such as an update being performed to the system, so some glitches may occur and be temporary). There are a few little quirky things with the UI, but nothing to be too picky about.

Previous chat-bot subscriptions were getting out-grown, and to continue to keep up, there was an increase in added cost, nearly every three months. Furthermore, every time new features were added to my previous chat-bot provider, there was a fee associated to access that feature. It ended up becoming a very costly part of my business, and Ideta fixed that for me. With its generous limits and robust features, their powerful system allows me to scale as my company grows, without breaking the bank. It also allows me to use the chatbot in ways that will increase interaction rates, and improve the users' experience.

In less than a day we set up a new lead channel for our business.

The natural language processing didn't fully understand the more complex questions that website visitors typed in. But it's what we expected for the price.

The software is easy to set up but a well written chat bot script is important for better results.

It improves user experience and lead generation.