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iContact Reviews

User Rating

4/5 (Based on 761 Ratings)

Rating Distribution

  • Excellent

    33.9%
  • Very Good

    44.9%
  • Average

    11.4%
  • Poor

    4.1%
  • Terrible

    5.7%

User Sentiments

Ease of Use, Email Deliverability, Email Templates, Customer Support

Limited Customization Options, Dated Interface, Limited Integrations, Inconsistent Email Formatting

Do You Use iContact?

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Review Summary

iContact's user reviews reveal a mixed bag of experiences. Users praise its user-friendly interface, customizable templates, and strong customer support. However, complaints about pricing, limited features, and occasional technical glitches surface across multiple platforms. While some find it suitable for basic email marketing needs, others express dissatisfaction with its reporting capabilities and lack of advanced automation features. Opinions vary on its suitability for small businesses, with some users vouching for its simplicity and affordability, while others recommend exploring alternatives for more complex marketing requirements.

Pros

  • Userfriendly interface, easy to set up and use with minimal technical expertise.
  • Powerful automation and segmentation features enable targeted campaigns and personalized email experiences.
  • Comprehensive reporting and analytics provide insights into campaign performance and subscriber engagement.

Cons

  • Limited template options and customization can be constraining for those seeking a unique brand identity.
  • Occasional glitches and downtime can disrupt campaign delivery and impact email marketing efforts.
  • Higher pricing compared to some competitors may not suit budgetconscious businesses.

AI-Generated from the text of User Reviews

Reviews
DG

Danny G

December 29, 2023 Source: G2.com
"'Beautifully makes Empowering iContacts!'"
What do you like best about iContact?

Totally love its easy-to-use tools that help design beautiful contact emails with personalized communication. Tools that help me attract potential clients, help me grow the business. It is a special marketing solution, easy-to-set up, with exceptional drag and integrates well with relevant technology. I intended to frequently use it!

What do you dislike about iContact?

User support is sometimes underwhelming. So they should improve. Otherwise i rate it.

What problems is iContact solving and how is that benefiting you?

It has pleasantly been an outlet for online reach, contact and marketing. Availed an empowering avenue for effective collaboration and communication via aesthetic outreach. Which has been helping with attracting clients.

Read more
JH

Joe H

December 20, 2023 Source: G2.com
"A Platform you absolutely need to make iContact with!"
What do you like best about iContact?

If you've been having problems with your emails standing out, then its time you made contact with iContact. A solution i pleasantly discovered able to automate stunning emails with the kind of oomph you need to get noticed online. It's done a lot in terms of growing our target market since we set it up. Lot's of pre designed templates, funky drag and drop. Make contact if you haven't!

What do you dislike about iContact?

Nothing to dislike. For me, its pleasantly easy-to-use, lots of amazing features. Integrates well with various applications we use in our line of work like Facebook, WhatsApp. Customer Support is better than most as well. I definitely recommend it.

What problems is iContact solving and how is that benefiting you?

It creates, automates, and sends outstanding emails that help us stand out and grow our target matket. Really empowering and value for money.

Read more
PG

Patrick G

December 18, 2023 Source: G2.com
"Easy to use"
What do you like best about iContact?

As a previous popcorn user, I found iContact to be much more intuitive and easier to use, which is beneficial for training non-technical users. This is a must in many organizations and makes the implementation easy in some organizations with a large number of non-technical members such as academia.

The ease of use made it a tool to lean on frequently and allowed nontechnical users to take over the reins.

iContact has a fantastic number of useful templates and, with unlimited emails, is a great value for the money! Customer support also seems strong!

What do you dislike about iContact?

Pages load somewhat slowly.

Weak options for scheduling.

Limited integration with Access.

More expensive than popcorn or Mail Chlmp for what we needed it for.

What problems is iContact solving and how is that benefiting you?

Marketing custom communications for an event with many attendees!

Read more
BM

Brittany M

September 19, 2023 Source: G2.com
"Marketing Made Easy for All Sized Companies with iContact"
What do you like best about iContact?

The ease in which we deployed iContact's system was terrific. Only made better by the ease in which it was to use the software, keep our user database safe and secure, and the analytics from our marketing emails -- all made incredibly easy to use and reach thousands of clients, customers, and alumni.

What do you dislike about iContact?

The analytical offerings when we first used iContact were a bit of a letdown. Though those seem to have been added on to, we could have used a bit more about open rate, user search intent inside of our emails, and a few more analytical tools around our campaigns.

What problems is iContact solving and how is that benefiting you?

Reaching our alumni and potential donors was made completely easy with iContact. It benefited us greatly to be able to seasmlessly send our multiple campaigns to different subsets of our databases.

Read more
RK

Ravi K

September 8, 2023 Source: G2.com
"It's reviewing about icontact."
What do you like best about iContact?

It's very helpful to develop audience, design beautiful emails,personalize our messages and automate our communications.

What do you dislike about iContact?

When make some templates I get some issue but now solved.this is not worry about it.

What problems is iContact solving and how is that benefiting you?

These day compatible to all devices. we can see before send the messages.Beginner can handle now easily.

Read more
CC

Chaitali C

August 10, 2023 Source: G2.com
"Easy to use email marketing software"
What do you like best about iContact?

Simple email automation makes the task easier

Dashboard is user friendly

Removes duplication of contacts which is really a great feature

Excellent customer service

What do you dislike about iContact?

Pricing is a concern for me

At times formatting an email consumes time, which decreases my productivity

What problems is iContact solving and how is that benefiting you?

To respond to multiple clients within no time makes my customer and vendor happy

Also creating effective campaigns with less efforts makes me more productive at my workplace

Read more
KS

Kristin S

August 8, 2023 Source: G2.com
"K.Smith 2023 Insight: iContact in Financial Services Branding"
What do you like best about iContact?

With iContact, I am relieved the hussle of manually creating and sending marketing emails.

It offers drag and drop functionality, which makes it rapid to create and customize emails.

What do you dislike about iContact?

iContact is definitely the best tool for email marketing optimization, it's payment is based on PPC, which is remarkable.

What problems is iContact solving and how is that benefiting you?

No coding is needed to create and personalize marketing emails with iContact.

It allows me to manage email deliverability online.

Read more
KK

Ken K

August 2, 2023 Source: G2.com
"support is key"
What do you like best about iContact?

I believe the key to choosing any technical service is the quality of their support. Typically costs are similar. I have been extremely impressed with the support from IContact

What do you dislike about iContact?

Some of their on-line instructions could be clearer

Recommendations to others considering iContact:

Do it!

What problems is iContact solving and how is that benefiting you?

our communications are VERY scattered so trying to centralize

Read more
KM

Kimero M

July 31, 2023 Source: G2.com
"Why I Prefer iContact over Constant Contact"
What do you like best about iContact?

With iContact, I am able to seamlessly create and customize marketing emails.

It doesn't involve any coding to personalize emails.

What do you dislike about iContact?

For the entire 7 years that I have been with iContact, it has not yet posed any flaw.

What problems is iContact solving and how is that benefiting you?

Create and customize marketing emails.

Send high volume outbound marketing emails.

Read more
AP

Angela (Pierce) P

July 26, 2023 Source: G2.com
"I Contact Customers with iContact"
What do you like best about iContact?

Prior to iContact, it was quite challenging to carry our marketing strategies. This program has automated over 92% of marketing processes such as customizing emails, sending high volume outbound and managing deliverability.

What do you dislike about iContact?

Need I say something really - iContact accomplishes all my marketing desires online.

What problems is iContact solving and how is that benefiting you?

Help create, customize and send high volume marketing emails.

Read more

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