HubSpot Service Hub Reviews

Use of snippets, templates and multiple communication channels

Speed of the new help desk. It feels slow

Allows me to mix live chat,

I use Hubspot's Service Hub for our Internal and External Knowledge Base. I love how easy it is to use and navigate through it. The features for typography and content in general are extremely helpful and easy to use.

There is currently nothing I dislike about Hubspot Service Hub.

We have created our knowledge base from scratch using Hubspot. This has been extremely helpful to our company, who now uses Hubspot's Knowledge Base feature as a single source of truth.

My favorite part about HubSpot Service Hub is the real time data, allowing me to understand where we are today, how it compares to last week, last month or last year! I love that I can customized the timing if lets say I wanted to look at data and metrics from a very specific time frame and compare it to now. I love the various ways that I can absorb the data (various graphs, tables etc). As the Director of Operations, having data at my fingertips is key to doing my job and I love the ease and accessibility HubSpot Service Hub offers. The helpdesk and ticketing is also really easy to navigate and use and I love having the ability to sent tickets to specific areas based on the program they are in. I love that it integrates easily with the other Hubspot areas - CRM, Marketing, and Sales Hubs.

The biggest drawback is cost. Its on the pricey end to get meaningful functionality. I dont love having to buy the bundled seats, it gets costly to add a new team member. I also think its integrations capabilities are limited, which means we need additional tools to use as third party connectors, increasing costs even more.

HubSpot Service Hub is helping us centralize and streamline our customer support operations. By organizing conversations and tickets based on client memberships, we’re able to prioritize and personalize support more efficiently, ensuring that high-value clients receive the level of service they expect.

I really like using HubSpot. It’s user-friendly, powerful, and helps keep everything from marketing emails to sales outreach in one place. The CRM is clean and easy to use, automation saves me a ton of time, and the reporting gives clear insights without needing a data team. HubSpot just makes my work more efficient. Highly recommend if you want an all-in-one platform that actually delivers.

Some items can be hard to find if you don't know where to look. Multi-touch attribution could be more advance

Helping us track everyone in our

all of the different options and features. Really easy to track issues our customers are having. Keeping running logs of support issues.

Not much really probably just the color scheme its a little bland

Customer service issues. Logging calls and customer information.

seamless ease of use across departments with an intuitive interface and automation workflows

some limitations to custom reporting included in the chosen pricing model

disjointed or disconnected customer support/success process separate from sales and closing process.

The customer feedback tool is really amazing! The fact that we get emails with each review so that we can reach out to clients who need help is super helpful!!!

We would love it if we were able to customize the pop-ups a bit more. Like being able to round the edges, customize size, the animation when it pops up... etc. It's very limited now in what it can do.

With the customer feedback tool we are able to help our clients solve their issues right away once they let us know what isn't working. Clients definitely benefit from this.

I like a lot of things about Service Hub.

I work in a SaaS company and we need to communicate with our customers very often for support.

With the multitude of features that Service Hub offers, we are able to deliver an optimal quality of service to our customers. It is easy to use and configure, we have total autonomy over it.

I was able to work at HubSpot before and I have had nothing but incredible feedback from our customers

HubSpot is a user-friendly software that makes client management and document storage / tracking easy.

It is helpful to have team members that are experts in HubSpot to provide initial training. May be difficult to initially understand all capabilities of the software without proper training.

Single software for client service management, allows team to track client status and communications.

Mostly the way I can search and work on my deals, it's very responsive and the load times are getting shorter.

No dark mode yet, it's too white for my screen and it kind of hurt my eyes.

I'm not sure ig I get the question, but Hubspot is pretty useful for managing my deals, I'm an It recruiter and there I can see what deals i have assigned and their priority, that's something that we can't do in other platform.