HubSpot CRM Reviews

User Rating

4.5/5 (Based on 40 Ratings)

Rating Distribution

Excellent
62.5%
Very Good
27.5%
Average
5%
Poor
5%
Terrible
0%

User Sentiments

User Friendly Interface, Extensive Integrations, Email Tracking, Task Management

High Pricing, Limited Customization, Occasional Software Glitches, Complex Workflows

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Review Summary

HubSpot Sales Hub is lauded for its user-friendliness, seamless integration with other HubSpot tools, and effective lead management capabilities. Users appreciate its intuitive interface, personalized email sequences, and robust analytics. However, some drawbacks include a steep learning curve, limited reporting options in lower tiers, and occasional glitches. While HubSpot Sales Hub offers a powerful solution for streamlining sales processes and driving growth, it's essential to consider the pricing structure and ensure compatibility with your business needs before committing.

Pros

Comprehensive features for sales, marketing, and customer service
Userfriendly interface and easy to set up
Integrates with a wide range of thirdparty apps
Excellent customer support

Cons

Can be expensive for small businesses
Some advanced features require additional training
Limited customization options
Occasional glitches and bugs reported by users

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Reviews

Anonymous Reviewer

February 13, 2025 Source: Financesonline.com

It provides excellent connection with Salesforce

PROS: I needed a solution to assist me better marketing techniques and integrate numerous areas of my job into a single, comprehensive platform. We've been using Hubspot for six months and are continually discovering new capabilities and technologies. It provides excellent connection with Salesforce, allowing us to create omni-channel strategies. It provides blogs, emails, landing pages, newsletters, smart lists, and a variety of other capabilities. CONS: They might include new social media sharing options, as well as the ability to add and delete contacts from smart lists.

Kate L

December 2, 2024 Source: Trustpilot.com

My most favourite app

Mixamate

November 29, 2024 Source: Trustpilot.com

I love hub spot CRM!

I love hub spot CRM!!
We have just moved up to the professional version of this software and are at the onboarding stage. So having our hand held for 3 months to make all fields on the system relevant to us and to learn about more features we will be using in the near future, that the professional version offers. This software is amazing! What it doesn't offer, isn't worth having. It truly does it all and helps run your business.
I wanted to leave this review to say how great the onboarding process has been with Gerardine Farrell. She is absolutely brilliant at what she does.
Gerardine talks you through each and every little piece of change that you need to know about the system. She does this in a very clear, slow and helpful way and even records the calls, so I can refer back to it after our sessions, so to remind me of tasks I need to do. What a great asset Gerardine is to the Hub Spot company!! Thanks so much :)

Stuart Milson

November 28, 2024 Source: Trustpilot.com

Worst experience ever

Worst experience ever! Worst customer support we have moved to zoho it’s a 10th the price with excellent customer service

Phil

November 4, 2024 Source: Trustpilot.com

Great investment

Amazing user interface so far with endless capabilities. It has really helped me run successful ad campaigns.

Traci Fenton

October 25, 2024 Source: Trustpilot.com

We've been a small biz client for 10+ years. . .

We've been a HubSpot client for over 10 years, and it’s been exciting to see how their products have evolved to stay at the forefront of technology and usability. However, as a small business, the high cost has been a significant challenge for us over the years, creating financial stress and difficulties with billing and collections. Recently, I voiced my concerns by posting a review and reaching out to HubSpot’s head of customer service. I was pleased to receive a prompt, receptive response, and he connected us with an excellent team member who worked closely with us to adjust our plan and eliminate services we didn’t need.

One thing to keep in mind as a new client is that HubSpot requires an annual commitment, so it’s essential to think through what services best match your needs. Though the process involved a few bumps on both sides, we ultimately reached a positive outcome, and we're grateful for the support we received. For any small, growing business, HubSpot offers a solid platform, and our experience with their website builder has been excellent—intuitive, reliable, and consistently updated. We look forward to a bright future with HubSpot!

Leslie Garcia

October 21, 2024 Source: Trustpilot.com

I love how Hubspot has helped me…

I love how Hubspot has helped me organize my operation and track the main KPIS.

Habib

October 18, 2024 Source: Trustpilot.com

Robust features,ease of access, neat and clean design

Robust features, ease of access, neat and clean design and easy settings and complete knowledge base articles.

Artur Sucila

October 7, 2024 Source: Trustpilot.com

It works like charm.

Using just ticketing system. It works like charm.

Karin Tamir

October 4, 2024 Source: Trustpilot.com

HubSpot's latest sales hub updates make life of the sales-person easier..…

HubSpot's latest sales hub updates make the life of a sales-person easier. Sales workspace, with guided actions, enables them to finally focuse on sales and nothing else.