HR Acuity Reviews

User Rating

4.7/5 (Based on 142 Ratings)

Rating Distribution

Excellent
71.8%
Very Good
26.8%
Average
1.4%
Poor
0%
Terrible
0%

User Sentiments

Ease of Use, Excellent Customer Support, Robust Reporting & Analytics, Effective Case Management

Limited Customization Options, Reporting Complexity, Occasional Software Glitches, Lack of Seamless Integrations

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Review Summary

User reviews of HR Acuity highlight its effectiveness as a centralized case management system for employee relations (ER) and investigations. Users praise its ease of use, intuitive design, and robust reporting capabilities. They also appreciate the dedicated customer support and frequent training sessions. However, some users note limitations in reporting functionality and customization options. A recurring concern is the lack of integration with other systems, particularly for document attachments and data analysis. Despite these minor drawbacks, users generally view HR Acuity as a valuable tool for managing ER-related tasks and providing valuable insights for improving employee relations.

Pros

HR Acuity is userfriendly and simplifies case management.
The platform offers robust reporting capabilities for data analysis.
HR Acuity provides excellent customer support and ongoing training.

Cons

Limited reporting capabilities and customization options.
The system can be complex and requires time to set up and maintain.
Some features may be unnecessary or unused in certain organizations.

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Reviews

Verified User in Food & Beverages

February 20, 2025 Source: G2.com

HR Acuity Review

What do you like best about HR Acuity?

I like how we can easily and clearly document information, communication, and the timining of when things happen so that our team can manage claims efficiently.

What do you dislike about HR Acuity?

I do not like how emails appear when they are sent from HR Acuity cases. The feature to send out emails is convenient, but we find that some of our recipients ignore the emails as they do not look as our 'regular' emails do when we send them.

What problems is HR Acuity solving and how is that benefiting you?

HR Acuity allows us to track our case numbers, look for trends across our brands, and manage claims easily throughout our team.

Autumn M

February 20, 2025 Source: G2.com

Easy to use and very organized

What do you like best about HR Acuity?

I like the reminder function. Being able to have reminders set for myself about certain cases versus having to actually click into each case to see what I need to do next is helpful and saves me time. It's also very helpful in assisting the teams I assist in terms of organization of our conversations/notes. The ability to prioritize my cases and the ease of use is amazing. It's very easy to use for a beginner.

What do you dislike about HR Acuity?

I dislike how the drop down for searching an employee by SSN disappears if you click on another screen, considering I am using multiple screens. I wish the list of employees would stay populated until I click the drop down to revert back up or until I exit out of the list.

What problems is HR Acuity solving and how is that benefiting you?

HR Acuity doesn't necessarily solve a problem for me, but it does help me organize the problems I am investigating. I have to remain organized in my role and HR Acuity is a tremendous help with putting all of the information into one space. I love being able to attach emails as needed to support my case as well.

Buzon V

February 19, 2025 Source: G2.com

A Awesome Time

What do you like best about HR Acuity?

Using this instrument made acuity quite simple. The pre-delivdered best practices were presented to enable very simple start configuration or setup. Using the instrument is simple and straightforward. The platform was designed for ER tracking rather than modified to fit.

What do you dislike about HR Acuity?

Would like more contemporary integration choices, sometimes known as APIs. Though there is always space for improvement, reporting is strong.

What problems is HR Acuity solving and how is that benefiting you?

All ER and investigations are tracked here now from one source. One great development is the capacity to spot and document trends. We also now have a central repository for material not kept on one personal computer.

Verified User in Hospital & Health Care

November 18, 2024 Source: G2.com

Amazing system for employee relations

What do you like best about HR Acuity?

Keeps me organized and I love that I can have all notes at my fingertip for each employee.

What do you dislike about HR Acuity?

It's a bit timely for entering information and cases. But definitely worth it.

What problems is HR Acuity solving and how is that benefiting you?

Keeping consistent with interviewing/investigations with my team. Keeping all notes in one place.

Janine V

November 18, 2024 Source: G2.com

Easy to use, confidential, & integrates with our HRIS sytem

What do you like best about HR Acuity?

The system integrates easily with our HRIS system, UKG. It is confidential to report employee complaints, harrasment or retaliation issues, and it is very easy to use. We can run reports and searches to look for trends and common patterns across our organization in order to identify traning needs or other actions that need to be addressed.

What do you dislike about HR Acuity?

It's important to take the time to set up reason codes and other settings to ensure you have the complexity you need (or don't need) when you implement this system. It has the ability to be as complex or not, so take the time at the onset.

What problems is HR Acuity solving and how is that benefiting you?

We had no system of record before HR Acuity. We now have a system to log and report issues so we can record these and provide reporting to external legal counsel as needed. We can also look at trends and patterns across the organization.

Kyla H

November 13, 2024 Source: G2.com

HR Acuity is a helpful system

What do you like best about HR Acuity?

I like HR Acuity becuase it's easy to find exactly what I am looking for. There are so many features and and the reporting is great!

What do you dislike about HR Acuity?

I think the reporting tools could be a little more user friendly

What problems is HR Acuity solving and how is that benefiting you?

orginization and reminders

Mariah J

November 13, 2024 Source: G2.com

HRA for Employee Relations

What do you like best about HR Acuity?

It is very user friendly and easy to teach others. There are a lot of things that are customizable for your Company and the overall platform is truly made for ER Teams. There are so many features that are so benefical and easy to use. This is a platform that we are using every day all day long.

What do you dislike about HR Acuity?

Sometimes HR Acuity makes changes and we don't always recieve a training/explanation to those changes before they happen, so that can cause confusion. With that said, that is such a minor issue and easily resolved. The Customer Service Team has been so great and fast to respond.

What problems is HR Acuity solving and how is that benefiting you?

HR Acuity has made our investigations very uniformed across the board and it makes it so much easier to create and share reports.

Laura P

September 24, 2024 Source: G2.com

ER Director Glpbal ER and HR Compliance

What do you like best about HR Acuity?

.The ability to track and report on ER cases with the ability to watch cases as a leader and to provide valuable insights for leaderahip

What do you dislike about HR Acuity?

Some things can be arduous to enter in the tool

What problems is HR Acuity solving and how is that benefiting you?

Ability to be proactive in identifying trend, case management in general, how much time in the team spending on each aspect of

Kristi E

September 24, 2024 Source: G2.com

Best implementation of a software program I have ever done

What do you like best about HR Acuity?

We went live with HR Acuity in January 2024 our implementation coordinator Kayla was AMAZING!! My 30 years in HR this is by far the best software implementation I have ever been involved. The tool is robust, user friendly and customizable. Highly recommend!

What do you dislike about HR Acuity?

The tool is very robust, customizable and user friendly

What problems is HR Acuity solving and how is that benefiting you?

To have a centralize system and platform to monitor our products across the company

MARGARITA R

September 24, 2024 Source: G2.com

Amazing ER case management tool

What do you like best about HR Acuity?

What is most helpful is the ability to gather data insights and reporting to share with business and other stakeholders.

What do you dislike about HR Acuity?

This tool has and continues to evolve for the better.

What problems is HR Acuity solving and how is that benefiting you?

Solving the problem of tracking sensitive HR data.

HR Acuity Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use HR Acuity?

Review Summary

Pros

Cons

Verified User in Food & Beverages

Autumn M

Buzon V

Verified User in Hospital & Health Care

Janine V

Kyla H

Mariah J

Laura P

Kristi E

MARGARITA R

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