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Hotjar Reviews

User Rating

4.3/5 (Based on 1,532 Ratings)

Rating Distribution

  • Excellent

    49%
  • Very Good

    41.6%
  • Average

    6.6%
  • Poor

    0.5%
  • Terrible

    2.3%

User Sentiments

Session Recordings, Heatmaps, Ease of Use, Actionable Insights

Limited Free Plan, Data Storage Limitations, Pricing, Limited Integrations

Do You Use Hotjar?

Write a Review

Review Summary

Hotjar's user reviews reveal both positive and negative experiences. Many users find the heatmaps and session recordings features valuable for understanding user behavior and identifying pain points. They appreciate the easy-to-use interface and the ability to quickly set up and customize surveys. However, some users report challenges with the pricing structure and the accuracy of the data collected. Additionally, a few users have expressed concerns about the impact Hotjar may have on their website's performance and security. Overall, Hotjar appears to be a popular tool with a range of features that can provide insights into user behavior, but users should carefully consider their specific needs and budget before committing to a subscription.

Pros

  • Comprehensive heatmaps and session recordings provide valuable insights into user behavior.
  • Easytouse interface and intuitive navigation make it accessible to users of all skill levels.
  • Advanced features like conversion funnels and feedback polls help optimize website performance.
  • Robust analytics and reporting capabilities enable datadriven decisionmaking.

Cons

  • Some users may find the pricing structure to be expensive, especially for smaller businesses.
  • Limited integrations with thirdparty tools and platforms may hinder seamless data sharing.
  • Occasional technical glitches and bugs can disrupt the user experience.
  • Customer support response times may vary, impacting the efficiency of issue resolution.

AI-Generated from the text of User Reviews

Reviews

Piotr Łukaszkiewicz

November 6, 2024 Source: Trustpilot.com
Excellent Customer Supprt
We have recently made a mistake while buying a higher plan in Hotjar. We have contacted Hotjar's support. The response came in a few minutes and they have resolved our problem in a matter of moments. The support specialist was also very nice.

And the platform works well too.
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АГ

Антон Гречинский

March 20, 2024 Source: Trustpilot.com
amazing tool if compare with smartlook…
amazing tool if compare with smartlook or others
Read more
UB

Usha B

November 29, 2023 Source: G2.com
"Analyze every visitor's activity"
What do you like best about Hotjar?

Hotjar has everything which is required to analyse visitor's activity which may required for customising website as per customer's requirement. Easy to integrate with any website / cms

What do you dislike about Hotjar?

Every features are inplace, nothing to dislike about hotjar.

What problems is Hotjar solving and how is that benefiting you?

Helped us in analyzing customer's interest on website, and also we had used to tests any issues.

Read more
KS

Khushi S

August 10, 2023 Source: G2.com
"Powerful tool that gives designer, marketers and owners, insight into how users interacting the site"
What do you like best about Hotjar?

User-friendly tool, which helps the designers to improve the user experience of their application. It records user sessions, which helps to understand how users navigate and interact with your website.

It has a feature is a feature to generate heatmaps, which highlights the area of web pages, where the user clicks, moves, and scrolls the most.

What do you dislike about Hotjar?

It has privacy concerns, as it records the user sessions, plus it does not provide the real-time data, as you cannot have instant feedback address issue promplty.

What problems is Hotjar solving and how is that benefiting you?

Helping me understand user behavior, how I should optimize the site, and improves the overall user experience.

Read more
LH

Letitia H

April 27, 2023 Source: G2.com
"Quickly set up and start using Hotjar without needing any technical knowledge."
What do you like best about Hotjar?

Hotjar is a powerful and user-friendly tool for website optimization and user behavior analysis, making it a great option for website owners looking to improve their website's performance and user experience.

What do you dislike about Hotjar?

Offers a range of other features, such as surveys, feedback polls, and session recordings, which can help website owners gather valuable insights about their visitors' behavior and preferences. Nothing to dislike.

What problems is Hotjar solving and how is that benefiting you?

One of the things that makes Hotjar great is its ease of use and user-friendly interface, which allows users to quickly set up and start using the tool without needing any technical knowledge

Read more
AU

Anonymous User

April 20, 2023 Source: G2.com
"Superb web analytics tool."
What do you like best about Hotjar?

The best part of Hotjar is its ability to provide valuable insights into user behavior and website performance.

I really like visitors' session recordings. They are fun to watch and understand the user journey and behavior.

What do you dislike about Hotjar?

Hotjar's integration options with other marketing and analytics tools are limited, which sometimes makes it difficult to use in conjunction with other platforms.

What problems is Hotjar solving and how is that benefiting you?

Providing insights about the areas of the website where users spend the most time. Helps understand the user journeys and dropoff reasons. Provides a glims of which part of our site is most visited and which CTA's have most heat vs which have less and help optimize the site better.

Read more
AZ

Austin Z

April 19, 2023 Source: G2.com
"The best heatmap software on the market?"
What do you like best about Hotjar?

It is super easy to use and does exactly what you want it to. It shows click data and even scroll data.

What do you dislike about Hotjar?

I dislike that as a long time user it has not only became a lot more expensive but certain features that were part of cheaper packages is now on much more expensive plans.

What problems is Hotjar solving and how is that benefiting you?

We wanted to see where people clicked on our sites pages. We also wanted to see how far down they scrolled. It helps us to know what is working and what is not on our website.

Read more
VS

Valerie S

April 18, 2023 Source: G2.com
"Great tool to monitor web user experience"
What do you like best about Hotjar?

I love the heatmap function, so it tells me where people click on my website and where do they stop scrolling. The recording of each visit is also pretty insightful.

What do you dislike about Hotjar?

I don't have anything I don't like about Hotjar at this stage.

What problems is Hotjar solving and how is that benefiting you?

It's a great tool to see where people clicks and can tell us what buttons doesn't seem to convert much. It really helps increase our conversion rate. I'm happy with this function.

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JD

Jim D

April 18, 2023 Source: G2.com
"Have used it since 2015 - tremendous value"
What do you like best about Hotjar?

Easy, actionable insights and high value. Began using in 2015 - found big vakue then and still do!

What do you dislike about Hotjar?

Nothing - easy interface, strong value, fast take-aways

What problems is Hotjar solving and how is that benefiting you?

The heatmap capability has always been strong and I gain quick insights from tracking user behavior and then taking next, resulting improvement steps.

Read more
AM

Alicja Maksim

April 13, 2023 Source: Trustpilot.com
Joshua- best support ever!
Date of experience: April 14, 2023
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