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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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What do you like best?
Has all the features one needs. Excellent customer service. I like the fact that the software allows me to taylor the features available for each user or user group. Also, I have never had downtime with the Hotellinx software.
What do you dislike?
There are some cheaper software options available (however, I don't think they are comparable). Also sometimes Hotellinx customer service was not available during weekends, but it looks like not they have fixed that.
Recommendations to others considering the product:
I can underline this enough - it is all about customer service. Also, pay attention to the easy of use. A property management system is used for hours and hours each day by the frontline staff so it needs to be easy to use.
What problems are you solving with the product? What benefits have you realized?
I manage all the bookings, payments & operations of my three BnB's with the Hotellinx software. The issues I have had with some other software is that they lack features and they lack customer service.
I am not the biggest hotel operator but in the end, I also need solid software and service. With some of the biggest sw vendors (e.g., Oracle) I get the idea that they do not really care about my business.