Hostfully Reviews

User Rating

4.6/5 (Based on 145 Ratings)

Rating Distribution

Excellent
86.9%
Very Good
3.4%
Average
0.7%
Poor
2.1%
Terrible
6.9%

User Sentiments

Excellent Customer Support, Extensive Integrations, User Friendly Interface, Comprehensive Digital Guidebooks

Occasional Software Bugs, Slow Platform Speed, Confusing Reporting Features, Limited VRBO Integration

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Review Summary

Hostfully is a popular property management platform that receives praise for its robust features, user-friendly interface, and exceptional customer support. Hosts consistently highlight the platform's ability to streamline operations, automate tasks, and increase revenue through integrations with various booking platforms and dynamic pricing tools. While some users experience minor glitches or find the setup process lengthy, the majority agree that Hostfully has been a game-changer for their vacation rental businesses, providing valuable assistance and saving them time and effort.

Pros

Hostfully's customer service is exceptional, with responsive, knowledgeable support staff.
The platform seamlessly integrates with major booking channels, streamlining property management.
Hostfully's digital guidebooks enhance guest experience and provide valuable information.

Cons

There are occasional glitches and bugs within the system, which can lead to issues with reservations and financials.
The platform's learning curve can be steep, especially for new users, requiring significant time to master.
Some features and integrations require additional fees, increasing the overall cost for users.

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Reviews

Ingrid Ortiz

December 18, 2024 Source: Trustpilot.com

Very useful tool to manage short terms…

Very useful tool to manage short terms when you use more than one channel.

Ronnie argaman

December 4, 2024 Source: Trustpilot.com

Excellent platform

Excellent platform, always responsive and takes care of my host needs.
I'd like to point out the best person I've had the pleasure to work with at Hostfully: Truyen Nguyen - top tier!! Thanks for being an inspiration man, much appreciated!!!

Austin Halliday

December 3, 2024 Source: Trustpilot.com

Monica Dinh helped me with our…

Monica Dinh helped me with our guidebooks and i couldn’t have ascertained such a high quality without her. Thanks again!

Marnie Rogado

November 27, 2024 Source: Trustpilot.com

The most friendly user PMS tool plus…

The most friendly user PMS tool plus they have a great support team!

David Leighton

November 20, 2024 Source: Trustpilot.com

Monica L from onboarding was super…

Monica L from onboarding was super pleasant to deal with. She communicated clearly and was very knowledgable to assist with setting up quickly and in a manner that suited my business. She listened to queries attentively and resolved them quickly.

RAOC LLC

November 16, 2024 Source: Trustpilot.com

Monica Was Amazing

I worked with the BOT first who gave me good basic information to review. Then I spoke to Monica. She reviewed my issue and within minutes knew what the problem was and told me how to fix it. I so appreciate being able to work off hours on building my guidebook and have excellent support.

Helen

November 14, 2024 Source: Trustpilot.com

Amazing customer service

Hostfully is amazing. The customer service Bevan is providing has saved me HOURS and brought our business to a whole other level.

Ecologic Team Cash Buyers

November 13, 2024 Source: Trustpilot.com

We love Hostfully

We love Hostfully, simply because everything works!

Consumer

November 12, 2024 Source: Trustpilot.com

Marcos was absolutely incredible

Marcos was absolutely incredible! He never stopped helping me until I was signed up to Hostfully, the technical support and level of service he provided me was next level. I know he will continue to be an amazing guide as I create my guidebooks! If only more companies had people like Marcos in their employ, life would be a lot less stressful! Thx you Hostfully but especially Marcos.

CS