Hostaway Reviews

User Rating

4.7/5 (Based on 971 Ratings)

Rating Distribution

Excellent
89.1%
Very Good
4.8%
Average
1%
Poor
0.8%
Terrible
4.2%

User Sentiments

Excellent Customer Support, Comprehensive Channel Management, User-Friendly Interface, Extensive Automation Capabilities

Limited Direct Booking Website Functionality, Mobile App Limitations, Occasional Software Glitches, Complex Financial Reporting Setup

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Review Summary

Reviewers commend Hostaway for its user-friendly interface, ease of setup, and comprehensive features. They appreciate the seamless integration with popular rental platforms and the ability to manage reservations, availability, pricing, and guest communications from a single dashboard. The mobile app is also praised for its convenience and functionality. However, some users have expressed concerns regarding occasional glitches and bugs, limited customization options, and the need for improved reporting capabilities. Overall, Hostaway is generally well-received for its user-friendliness, robust functionality, and mobile accessibility, but there is room for improvement in terms of reliability, customization, and reporting.

Pros

Userfriendly interface: Easy navigation and intuitive design make Hostaway accessible to users of all skill levels.
Robust booking management: Hostaway's centralized platform efficiently handles reservations, availability, and guest communications.

Cons

Limited integrations: Hostaway's integration options are somewhat limited compared to other property management systems.
Occasional technical glitches: Users have reported occasional technical issues, such as connectivity problems and slow loading times.

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Reviews

Greg Spencer

December 9, 2024 Source: Trustpilot.com

Thorough and good follow up

Tal

December 8, 2024 Source: Trustpilot.com

Super helpful

Super helpful! Quick and efficient.

Zoe

December 5, 2024 Source: Trustpilot.com

Constantly evolving and growing!

The integration to other booking platforms are unmatched. Constantly wanting to improve and update to the current standards and demands of the str industry. I can’t ask for anything more because they continue to think bigger.

Proud Properties

December 4, 2024 Source: Trustpilot.com

Joshua was very helpful

Date of experience: December 04, 2024

Psyche

December 3, 2024 Source: Trustpilot.com

Hostaway helps me maximize revenue

Hostaway helps me maximize revenue, optimize tactics across channels and guest messaging in different circumstances, and stay organized. If you've ever tried using Salesforce, it can feel that complex or sophisticated at first. But once you get the hang of more of the features and get help from their rockstar support team, you'll understand that they are trying to enable you to do everything you want for your vacation rentals in just one place. Some things are still being improved, but they don't deserve less than 5 stars for me. Shoutout to Billy who has been awesome at providing technical support! Thank you for being awesome!

Katie Read

December 1, 2024 Source: Trustpilot.com

Billy is timely to respond and will…

Billy is timely to respond and will continue following up with any and all questions asked. Very happy with Billy service.

customer

December 1, 2024 Source: Trustpilot.com

Mae Ann - resolution expert

Mae Ann was quick, friendly, efficient and resolved my issue. Pamela

joel sims

November 30, 2024 Source: Trustpilot.com

Just pick Hostaway - you will be happy

From the time we on boarded to each time we need support Hostaway has been great - It is very easy to use and we have made a lot more $$$ since implementing their software

Iona

November 30, 2024 Source: Trustpilot.com

An Excellent Channel Management System

Hostaway is an excellent channel management system, not only is its functionality miles beyond the other systems I used before, and a lot more intuitive. Also their customer service is excellent and they are proactively improving their functionality, so far, in a considered way.

Ezra Moore

November 29, 2024 Source: Trustpilot.com

Yen to the rescue!

Yen was extremely professional, patient and most importantly willing to help troubleshoot and resolve a problem with mapping that Expedia tech support could not figure out.