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Homesnap Pro Reviews

User Sentiments

Property Information Availability, User-Friendly Interface, Real-Time Market Updates, Google Business Integration

Ineffective Lead Generation, Poor Customer Service, Inaccurate Information, Lack of MLS Integration

Do You Use Homesnap Pro?

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Review Summary

User reviews of Homesnap Pro are mixed, highlighting both its strengths and weaknesses. Many users appreciate the user-friendly interface, its integration with MLS, and the ability to share property information easily. However, a significant number express dissatisfaction with Homesnap's customer service, reporting long wait times, unresponsive staff, and difficulty resolving issues. The effectiveness of its lead generation services is also debated, with some users finding value in its tools while others deem it a waste of money due to low-quality leads or lack of transparency.

Pros

  • Homesnap Pro provides an easy way to share listings and information with clients.
  • The platform allows for quick lookups of properties while on the go.

Cons

  • Customer service is often unresponsive and unhelpful.
  • Homesnap Pro can be expensive considering the actual features provided.

AI-Generated from the text of User Reviews

Reviews
NM

Nereida M

January 11, 2023 Source: G2.com
"So Many Valuable Tools"
What do you like best about Homesnap Pro?

Able to share any listing link to prospects in under a minute.

What do you dislike about Homesnap Pro?

There isn't anything that I dislike of the application.

Recommendations to others considering Homesnap Pro:

A valuable tool for our business.

What problems is Homesnap Pro solving and how is that benefiting you?

Links contain all the questions prospects/clients have. Saves me time.

Read more
KS

Kim S

December 5, 2022 Source: G2.com
"Broker"
What do you like best about Homesnap Pro?

could be the total package for brokers' offices as well as agents. Please make a brokers model with a discounted agent costs for pro plus based on number of agents

What do you dislike about Homesnap Pro?

Homesnap improvements For Homesnap pro plus agents

Allow a CRM-like follow-up boss to integrate into the Homesnap website - the current solution is weak.

Let agents set up housing drip ( automatically send new listings ) from the website, highlighting the agent. ( as long as they sign up for the newsletter or download the app)

Make changing the zip codes allowable for the newsletter easier- tutorial on how to. So the consumer can have the newsletter sent to the zip codes they want.

Have a dedicated number ( like Zillow) for calls that come in through the concierge service. Most calls not in your contacts on your phone get flagged as spam.

Get a text feature on Google searches for agents who use the concierge service.

Allow concierge leads to be automatically put into my website newsletter.

Change the about me page ( HS website) and add my public profile.

The app is excellent. Have a pop-up tutorial walking buyers/sellers through how to set up alerts and send properties to agents through the app. Customers and clients need help to figure it out. Neither can most agents. ( yes, they should watch the HS training)

Allow a PDF attachment when you send a property through the HS app messages.

Allow a tracking pixel on the websites.

My HS public profile page shows me as the contact agent when a consumer clicks on a property for sale. It would allow me to use the page for advertisements. Why would I, or any agents, drive a buyer or seller to another agent???

Fix the link for client reviews on HS Pro PLus.

I would like to use My Homesnap Public profile for advertising. However, when you click on a home for sale, it promotes the listing agent. Can this be changed to have them contact me? Maybe link to my home snap website when they search homes in the newsletter

Recommendations to others considering Homesnap Pro:

Great product , concierge leads are very weak . Use follow up boss with the product

What problems is Homesnap Pro solving and how is that benefiting you?

Reviews from the HS review link have not been posted to google in a few months. Solve that, as well as get a dedicated number to ID Calls from leads. We need a text feature on the ads as well.

Read more
CC

Cheryle C

November 24, 2022 Source: G2.com
"Time, Care & Education"
What do you like best about Homesnap Pro?

I like the ability to market my listings to people in and outside the area.

What do you dislike about Homesnap Pro?

I did not understand it completely, but after a phone call from Homenap professional, I do now!

What problems is Homesnap Pro solving and how is that benefiting you?

Homesnap is doing the marketing that I don't have the knowledge base to do.

Read more
SH

Stephanie H

September 26, 2022 Source: G2.com
"Wow I love Homsnap as a Realtor!"
What do you like best about Homesnap Pro?

I use this instead of having an IDX website because clients can search for properties from my homesnap profile! And, it has the added bonus for them to search outside of my state, like nationwide, something I wouldn't get with an IDX website. It would only have the local mls integration. And with Homsnap, it notifies me of potential leads immediately! It has my contact information for them to contact me as well!

Homesnap was nice enough to change my url upon making a request which was really nice of them!

What do you dislike about Homesnap Pro?

I wish I could have a bigger picture of myself bc it's part of my face/head and cuts off. I also wish I could add a video of myself!

What problems is Homesnap Pro solving and how is that benefiting you?

Well it's solving my problem of not having an idx website so my potential clients can search for properties and contact me to be their Realtor.

Read more
MM

Mick M

March 29, 2022 Source: G2.com
"Best of class"
What do you like best about Homesnap Pro?

The ability to connect to the MLS and client seamlessly

What do you dislike about Homesnap Pro?

The inconsistency of aggregated data on listings and the intermittency of operation of the application itself in regards to accessing the database

What problems is Homesnap Pro solving and how is that benefiting you?

Efficient management of buyers and their needs and the ability to see property lines on each listing clearly. Here again though the inconsistency of data accuracy sometimes is annoying

Read more
AA

Ann A

February 10, 2022 Source: G2.com
"Great Service to help my Business."
What do you like best about Homesnap Pro?

Support and help to improve my online presence has been great through Homesnap Pro. They are responsive and professional, and helpful. I enjoy working with them.

What do you dislike about Homesnap Pro?

There is nothing I dislike so far. Nothing is missing but there may be other tools you have I could use.

Recommendations to others considering Homesnap Pro:

Homesnap has helped my business grow and made my online presence better. They provide excellent support and really help me with my business.

What problems is Homesnap Pro solving and how is that benefiting you?

I need to be able to shut it off if I take a day off so my response time does not suffer.

Yes I am more productive.

Read more
LM

Luke M

January 4, 2022 Source: G2.com
"Homesnap Pro is the best tool for Realtors"
What do you like best about Homesnap Pro?

The ability to search for property and to share with my clients

What do you dislike about Homesnap Pro?

The site/app can be a bit busy with everything on it. Sometimes searching can be a bit tricky

What problems is Homesnap Pro solving and how is that benefiting you?

It allows me to see property values as well as other useful tools like property lines and the ability to use it when on tour with clients

Read more
TD

Tara D

November 3, 2021 Source: G2.com
"Realtor Lady Tara"
What do you like best about Homesnap Pro?

I like the heat maps. I also want to be able to view more details regarding the properties. It can be beneficial in determining factors regarding properties and helpful in competitive situations.

What do you dislike about Homesnap Pro?

That not all of Homesnap's products are available in our MLS. Due to REIN and their sharing of data. I really like certain features and have never been able to see if they would work for me.

Recommendations to others considering Homesnap Pro:

Homesnap is the best app to share with your clients. They love the property lines. You can send out invites to everyone in your contact list and they can become attached to you long before they become your client. That's how I turned one of my renters into a New Construction Home Buyer for a $400K house!

What problems is Homesnap Pro solving and how is that benefiting you?

I am getting a complete history of a property right at my fingertips.

Read more
AU

Anonymous User

October 27, 2021 Source: G2.com
"Always there when you need them"
What do you like best about Homesnap Pro?

Your wait is never long when you call to speak to anyone. They always answer your succinctly.

What do you dislike about Homesnap Pro?

Absolutely nothing. I like all of their products and how easy it is to use!

Recommendations to others considering Homesnap Pro:

Worth the money

What problems is Homesnap Pro solving and how is that benefiting you?

I need to know how the discount worked. After it was explained to me, I decided to continue with the auto updates to social media and google.

Read more
AU

Anonymous User

October 6, 2021 Source: G2.com
"Homesnap pro is Awesome! I can't survive without it. Quick & easy to look at once. Highly recommend!"
What do you like best about Homesnap Pro?

I can see property's information all at one click

What do you dislike about Homesnap Pro?

New leads

I can't tell if it's a good lead or not

Recommendations to others considering Homesnap Pro:

Your life will be much easier! I would Highly recommend!

What problems is Homesnap Pro solving and how is that benefiting you?

Seller's Financing situation

Read more

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