Hiver Reviews

Very helpful in sharing mail and asign to other.

nothing, it is very fine to use and review the mails.

easy to use and sharing the mails to other

The integration with Gmail is fantastic. It's easy to use in our every day workload, and it takes way less time to set up than other help desk platforms. The customer service is second to none. I've never experienced a software company with customer service like this. People willing to get on a Google Meet call with you immediately to troubleshoot side by side with you - it's amazing.

Not so much a dislike but a "looking forward to improvements": I would love to have more advanced functionality in the automations.

Hiver allows us to jump on client requests quicker since everyone sees the email come through. It also gives our team accountability and ownership over their tasks so they are more confident in their roles. Hiver enables us to bring on more clients without losing our quality communication.

the efficiency and that this is so helpful in assigning different tasks to our team members

This crucial for those who work in Customer support and have a shared inbox

hiver constantly change their plans and the competition is growing fast

To assign task easier in a common email

reassigned emails and closed them makes easy used

I like it, for ur admin team is the best

reassignment of emais through multiple users

I love that is very easy to delegate tasks, emails, etc and that is very user-friendly for everyone

I haven't found anything that I dislike, but maybe there should be a possibility for more than one person to work on a task

It is solving task delegation for our team, it is saving us time, and making everything more in order.

Assign emails to my team members for better organization

Nothing everything is good with the system

Assign emails to all my team members and is really useful

It is very easy to use. It's very helpful if you receive a large amount of emails every day and makes tema work effortless.

Sometimes it can get a little tricky when hitting snooze but it gets easy once you get used to it.

It makes managing and traking emails very easy ant it improves our average response time.

Usability and functions, the way the system is implemented.

There is nothing to dislike about Hiver.

the assignment of emails per person responsible

We love the functionality withiin Google Workspace. It makes communication so much easier for our team. We switched from Zendesk and it has been a huge improvement. What took us 3 months to set up when we started Zendesk took us about 6 hours to set up in Hiver. The customer service is literally the best team in software. They respond almost instantly and will happily jump on a Google Meet call with you so you can walk through your issue.

We would love to be able to create more robust automations but simple automations work wonderfully!

We use Hiver for client management and coordination. As a mental health practice, we like to make sure we are responding to emails quickly. Sometimes, not everyone on our admin team is available. Having the shared inbox has allowed us all to see the emails come through and for any of us to grab them as they come in. The tags and views are immensely helpful as we can see, with a glance at the inbox, what emails pertain to which clinician and what we're waiting on.

Extremely useful for managing large incoming emails.

Some features are hard to use, such as automation.

Being able to have a Team shared inbox helps greatly in managing client emails. Also, the ability to close emails and the fact that Hiver automatically re-opens them if the client responds is great for decluttering your inbox.