Hippo Reviews

I like that Hippo takes a technological approach to home and condo insurance. It offers a complete set of tools to manage customer support.

Everything about Hippo seems perfect to me, I have not had any problems using this software so there is nothing I don't like.

It provides us with detailed reports and analysis that helps us understand our care performance and identify areas for improvement.

We needed a tool that was easy to use, customizable and fast and Show is one that meets all the characteristics.

Sometimes it is difficult to find what you are looking for when you already have over 2000 media uploaded.

We're happy to use Hippo as our central platform for hosting videos and podcast episodes, which we can embed on our website.

Hippo is your one stop shop for all your insurance needs and its always on point all the time.

Some of the companies that it searches are not the best to get cover from.

It helps me in terms of time saving and money too. Instead of going to all the different companies, hippo does it all for you.

Easy to connect to any part of the world for B2C interaction

Sound quality can be improved a bit but overall experience is good

Reaching out to customers without using our personal numbers and internationally working great

An exceptional product that is simple to use and comprehend. such as the various priority levels and the calendar view.

Sometimes, it stuck while saving the data of the orders. Except it, there is nothing to dislike.

TAT on calls and workload have both decreased as a result of the fact that anyone at my company can enter a work order.

As we all know customer engagement is the key to make business successful. Hippo helps us with saas product to engage customer by live chat support, emails and SMS etc.

They can improve in terms of support and UI with innovative ideas like AI integration.

Most of the time we need to conversate with customers to better understand the real time issues and feedbacks. It's a software where we got multiple features in one saas only.

they updated it so all the work orders can be viewed at one time the work orders are easy to fill out and close when completed they are also easily searched when needed it is also easy to add or delete work hours

i do not really see any down side to it it is a simple program to use its easy to learn and understand and it can easily be taught to other employees it would be nice if the scroll buttons were darker and stood out better

Recommendations to others considering the product:

What problems are you solving with the product? What benefits have you realized?

they updated it so all the work orders can be viewed at one time the work orders are easy to fill out and close when completed they are also easily searched when needed it is also easy to add or delete work hours

i do not really see any down side to it it is a simple program to use its easy to learn and understand and it can easily be taught to other employees it would be nice if the scroll buttons were darker and stood out better

i would recommend it

it makes it much easier to manage work order importance

Great product very easy to use and understand . Like the calendar view and the the different levels of priority

Sometimes the program freezes up while in the work order screen and also doesn’t always save work orders

The fact that anyone at my company can input a work order has decreased turn around time on calls and reduced callbacks 40%

Great product very easy to use and understand . Like the calendar view and the the different levels of priority

Sometimes the program freezes up while in the work order screen and also doesn’t always save work orders

What problems are you solving with the product? What benefits have you realized?