Highspot Reviews

- User adoption is really high across generations.

- As an admin, I spend a lot of time in the system daily and can easily navigate sections to provide support.

- Content management using use analytics is powerful.

- Quality and responsiveness of our Account manager and Service Executive.

- Easily integrate with our Technology Stack.

- Guidance we received during our implementation.

- Transfer of content was really easy,

- Extremely rare Downtime, if ever.

- Great yearly User Conference

- Really help our onboarding of the sales team and make them aware of the content and tools they can use.

- Correlating Revenue with content is not as smooth as we hoped.

- Too many notifications for expiring content (single items and Digests)

implementation team was awesome

- Manage Content (Marketing Collateral, demo, technical job aid)

- Deliver content to prospects

- Train the sales team effectively

We enjoy Highspot's customizability and ability to create a single source for internal and external content. Our reps can continue learning, and we can enable them to serve their customers well.

One thing that new users find confusing is the terminology within Highspots - there's a definite learning curve to understanding Spots, Lists, Bookmarks, Pitches, etc. - and how everything works together.

We have solved the problem of internal reference content and external collateral being housed in disparate and unorganized locations. Sellers benefit from having a "one-stop-shop" for the content and guidance they are looking for. In addition, we can create custom Sales Plays and SmartPages for various initiatives and types of content. The analytics offered allow us to track our effectiveness and engagement. Our sellers can also track their pitch engagement and gain insight into their deals.

Highspot is a one-stop shop for all necessary sales tools and training. It allows me to save time with quick searches for materials to close sales. Everything I need is in one place and I can customize proposals and save time. I can track emails to clients and identify what they are most interested in, which makes the sale less cumbersome. It is easy to use and very user friendly. There really are seemingly endless features, giving us the flexibility to evolve the site as needed.

Sometimes searches do not always yield what I need and it can be hard to find very specific items. Not sure how that oculd be corrected with the large amoutn of information on the site. I also do not like that I cannot track the emails and people who open my emails. It would be much better to know who opens my emails.

It helps give me needed training that evloves as new things come about. It provides all the information I need in many different categories, so I only have to go to one place for all I need. It then allows me to track client interaction which gives me an edge in the sales process. I can be more effective in my meetings and client engagement as a result of this knowledge.

I like how the articles are separated by products and are easy to find based on their titles and the table of contents required. I also love how clicking on certain parts of the TOC auto-directs the user to that specific section.

Control+F only searches for the first 6 or 9 pages. Also it is extremely hard to copy texts and the user is sometime forced to copy the entirety of a paragraph. Lastly, the images are sometimes blurry whereas on the google doc itself it is crisp/clearer.

Highspot is helping our team remain aligned on SOPs, additionally, we have created great resources thanks to Highspot to further show how a feature is expected to work and set expectations moving forward for major rollouts!

You can find all the information and business content quickly

Essential instrument to find all business information

Interactive with customers

The analyitics you reveice back from potential customers which you otherwise would never get unless you were using Highspot. It is also great having all the companies most up todate marketing material all stored in one place ready to be sent out.

Some of the email pitch functions seem abit cluncky. Emails sent from a generic Highspot email address as well as content being displayed in a small link format.

Truely understanding what the customers main interests are.

The ease of adding and curating content from uploading a document to crafting a Smartpage or Course.

The lack of some flexibility in building out webpages or serving up content.

New hire onboarding, Ongoing training, Refresher tranining.

I love that Highspot is always looking to innovate and add more features that are relevant to the times.

I would like to be able to search for individual employess in the licenses settings tab. The page editing could be better too.

Content management

Easy to manage documents, access, and sharing out to internal and external contacts

SFDC integration leaves something to be desired

Document management

Sales enablement

Pitching documents to customers

I like the usability of Highspot. I can figure out most on my own. However, the support and service team are always available to help and take their time to answer all my questions.

The editing process for smart pages is what I like least. You need to take a few steps before you can edit a page. If this could improve, I would have nothing to say.

The organization of our internal and customer-facing content. We store all our pitch decks and training materials on Highspot. We use the training function and course creation for our internal teams.