Heretto Reviews

It's so easy to manage a content flow. No more renaming files, attaching notes, and endless subfolders. Iteration is simple and documented as you work. It's simple to find your daily to-dos and work through the list.

It's burdensome to set up a project at the beginning of work, and the learning curve can be steep for new users. There isn't an easy way to toggle between the backend and a WYSIWYG view.

It's a good authoring environment for customer-facing content, and it's reasonably intuitive for people who are used to TeamSite, Wordpress, or other collaborative tools.

Heretto's best asset is its people. The team truly understands structured content, the needs of a content manager, and the day-to-day responsibilities. And, when they don't know something, they have no problem asking. That kind of culture yields the best possible product.

The only disadvantage to Heretto right now is that the URL changes when we move a topic in the CCMS structure. But, they have this as a top priority to fix. I have no doubt they will get it done.

The biggest problem we had was that in our old system, our team in India had to pull all-nighters every Wednesday to successfully complete the weekly release publishing (not including content production - just publishing approved content). We set a goal to "eliminate publishing pajama parties." With Heretto, we now wrap up by 10pm in Bangalore, and we're working to bring publishing time from a couple of hours down to minutes. We can finally see the light at the end of the tunnel!

Heretto is also helping us improve our API Experience by unifying our Swagger content with the doc portal. And the doc portal itself has dramatically improved our customer experience with content.

I love DITA because it helps me to write documentation in a structured and clear way. Heretto is an excellent way to produce DITA. I am not familiar with competitors.

The downside for me is that I am reliant on others to maintain the publish scenarios.

In a table, if I tag some of the content in a cell (eg <uicontrol>), Heretto flicks me back up to the top of the topic. This means I lose the place where I was working and need to scroll back down looking for it. It happens randomly and is annoying.

It produces standard XML and so we are no longer tied to MadCap. It enables me to produce a great Knowledge Base where I can share technical documents in HTML and link across documents. I also share video files and PDFs.

The capabilities and functions supported in the tool.

Navigation and the lagness of the tool at times.

Stylesheet creations to suit the needs of our documentation

The most valuable part of our experience with Heretto is the people who work there. They listen and care about how we hope to improve the lives of employees and our customers.

We have some unique, complex challenges. At every step, Heretto has assisted us in not just using their software tools, but helping us make the best decisions for achieving our goals.

Examples

- Prior to adopting Heretto CCMS and the integrated Dynamic Portal, our content teams relied on a complex process of authoring in an XML Editor, branching to GIthub, transforming and publishing using a home-grown Docker solution, and then holding our breath that content posted correctly to one of our many S3 front ends. If you find yourself in a similar situation, Heretto's CCMS and Deploy API or Portal can improve the lives of your employees!

- In 2022, we conducted user research to understand some of the barriers for our customers as they used our products on a daily basis. While we learned many things, we came to understand that the brand and layout of our self-service content confused customers. This was understandable since our company develops multiple, branded software solutions. Heretto's designers and developers partnered with our design team to deliver a thoughtful, white-labeled dynamic portal that organizes our products by solutions, removing the barrier of "disjointed branding" and making it easier for customers to discover new solutions to their problems, or find answers to their questions. We will continue to improve this environment for customers, and we're piloting the use the Heretto Deploy API to deliver the right information to the user interface as well.

- We plan to begin personalizing content for faith-based traditions in the near future. We are putting the building blocks in place and we know that, with Heretto, we can deliver the right language to our partners, helping them quickly implement ministry or service solutions based for their form of polity or non-profit status. Matching the language to their set of values will also help them quickly realize the value of certain solutions to their ministries and organizations.

Our team would love flexible reporting. For example, I'd like to be able to build a query and customize a report for our business needs.

We'd also welcome built-in analytics representing the interests of content valuation, such as user feedback loops, the paths taken through content, search metrics, etc.

Before purchasing any software, take some time to get your house in order. Document your content strategy. If you don't have one, outline an ideal strategy. Document business goals. The last thing anyone wants is to purchase a tool that hinders your goals and vision. Then, review several tools.

easyDITA has become an essential part of our business processes. We've realized significant content reuse and become much more efficient. We have not arrived but we're confident that easyDITA and the people at Jorsek can help us achieve our goals. We also look forward to new features that Jorsek has planned. Give it a try.

-Personalization is the big one. We write for a highly complex suite of products and solutions personalized for various faith-based organizations.

-Improve the search experience for customers and employees

-Streamline and govern processes.

-Standardize content/semantics.

-Single source of truth for content and the ability to publish in-product.

As a content writer, it's easy to create and manage my topics in Heretto. But you don't have to be an expert to create content. Heretto empowers others to jump in and add their subject matter expertise, with the safety net of a review process that I can control. Plus, multiple people can edit the same topic at once, which makes for great collaboration in a remote workplace.

The content I write can be very complex, with the need for personalization and filtering for different audiences. While Heretto has features to accommodate these things, the setup is not the easiest. However, their Support team is amazing and always willing to help us figure things out!

Ten years ago, I wrote product documentation -- this field does this, that button does that. But my team realized that wasn't what our users wanted or needed. So we started writing how-to topics that addressed those needs. However, we were still in an unstructured environment with limited control over our content. When we moved to Heretto, we gained full control and a better understanding of our content as a whole. We added metadata and keywords that made our content easier to find. We were able to display our content in the right place at the right time. Rather than writing one-off topics that sat in a black hole, we finally saw the big picture of content strategy. Heretto made that happen for us. And we have feedback and metrics that show this change made a positive impact on our customers.

I like that all the documentations we have are organized and easy to track. All versions are traceable through every release that is made.

it is slow sometimes. I have to refresh the page to be able to edit a document.

version control. I find that using heretto as a version control tool for documentations make everything easier to find.

The best detail about Heretto is how easy the system is to use. It functions much like MS Word and modification/formatting is simple.

I am a newer user/administrator/content manager of Heretto, and so far, I don't have anything I dislike.

Heretto provides 24 hour direct access to our customers for insurance information/job aid needs. Additionally, this helps reduce the number of phone calls to our Customer Service Center during operating hours which assists in reducing costs.

Heretto is an accessible yet robust and scalable platform for DITA-based component content authoring and publishing. Heretto makes content authoring and team collaboration easy. Heretto's powerful features can enable growing authoring teams and enterprise-level content organizations to effectively create and manage multiple versioned publications, reuse content, and ultimately single-source content to publish to various customer touchpoints and formats. Also, the Heretto support team is responsive and top-notch.

Although Heretto has very usable branching and merging features, there can be a learning curve for users who are not familiar with these concepts. I believe this is not uncommon for any CCMS, but this can be alleviated through documentation, training, and identifying champions on your content team to learn these features and promote best practices.

Heretto's most impactful strength upon our first evaluation was its authoring environment and easy-to-understand content library/management features. Although the underlying DITA/XML structure can be intimidating to the uninitiated, authors new to DITA and structured authoring can more easily transition to a fully-fledged CCMS with Heretto. As a growing company having onboarded many new writers (most of whom were new to DITA) since we implemented Heretto (EasyDITA at the time), we have seen these writers quickly come up to speed in authoring and being productive using Heretto.

Heretto has a modern and clean UI and it is easy to learn the basics. The support from the Customer Success teams is great. There is a constantly evolving roadmap with new and useful features being added throughout the year.

It can feel a bit slow when viewing large complex maps. It isn't easy to output text (or Word) documents when you are using a more complex information architecture.

We are now opening up Heretto to our subject experts to review and comment on our content before our editors start working on it. This will streamline and speed up our review process.