Helpwise Reviews

Helpwise allows my team to communicate with inbound inquiries in a collaborative fashion quickly and without any fuss. It is easy enough to configure to 'just work' right away but has powerful features that we can implement at our own pace. For us, an essential part of any SaaS is the team behind it - both development and support. My experience with both has been great.

Update Jan 1 2024 - I had a technical issue when spinning up a new inbox for our most recent project and Uddeshya from their support team was able to quickly help me isolate and fix all issues I was encountering. It's refreshing to know that their support is still working to respond to inquiries and answer questions as soon as possible.

One missing feature that I hope will be added is the ability to update or enforce indivudual agent's signatures. I feel that this is a gap - while agents can currently be instructed how to do this themselves, I feel that an admin should be able to make updates to or enforce policy around email signatures for agents. A lightweight signaure builder would be amazing - with variables like company logo / business phone / agent direct line / department / etc. We use scribe-mail.com for our email signature policy and this is a perfect solution to implement or emulate.

Take a close look at the feature set and cost per agent when considering other platforms. In my experience, many platforms are difficult to implement, and prices quickly rise when onboarding agents to the platform. Helpwise is painless to implement, and I think the pricing structure is spot on. Finally, the customer support and development team are top notch and they are constantly taking feedback from actual users and improving their platform.

We receive a large number of inbound inquiries from a variety of different individuals and organizations. Being able to quickly sort through and assign these to the correct agent or department is a critical process for our business. We have implemented other ticketing systems in the past (Zendesk) but found that the cost quickly scaled to a point where it did not make sense for a small business like ours. The pricing structure of Helpwise allows us to scale without worrying about adding new agents to the platform, and we have found that the feature set is quite suitable for our needs. Implementing Helpwise has allowed us to have oversight and business intelligence surrounding our inbound inquiries.

It is very easy to use with very little learning curve. It functions very much like gmail and has many of gmails features. It also adds some great team sharing features. From a customers perspective it looks like an email, from a business perspective its a great ticket system.

Their mobile app while good has a few issues. Some times messages do not display right. These are generaly html heavy messages that are newsletters and things so it is not a huge deal. Occasionally we get one from a customer that we cant scroll to the bottom of. This is very rare and I blame the customer :) .

Keeping up with many customer inquiries. Providing amazing feedback that seems personal from the customers perspecit while providing us a means to handle inquiries at scale.

Helpwise solves our all-in-one communication platform needs. Its extensive integrations and eager support are exactly what we needed. Bug reporting is simple, responses and fixes are fast.

It appears the company spends significant resources on development of new features and at the moment it feels that some feature sets are being abandoned in favour of newer solutions, but the new solutions do not come without bugs. I would prefer to have a more stable UI in terms of changes with more attention paid to testing prior to release.

Keeping track of all communication channels (SMS, Voice, Email, WhatsApp) in one interface is extremely helpful when dealing with customer's issues. It places all the history of communication in one place.

It has helped my team save time by delegating emails in a clear & concise manner. As a manager I have full accessibility & can track exactly who has done what and when.

There aren't any downsides to helpwise in my opinion.

There is an issue changing signatures which helpwise is looking into. They are also very quick to respond if there is an issue.

Smooth integration with my favorite eCommerce tools like Shopify and klaviyo.

Chat widget appearance can be improved for a better customer experience.

I use helpwise to handle all my support tickets from an e-commerce store.

I like how easy it is to respond to customers in real time in a consolidated place.

Every time someone emails me through Helpwise, I get a notification to my work email, which is great. I wish I could directly reply through my work email instead of logging into Helpwise every time.

The interface is not always user-friendly, and some of the most important icons are tiny and almost hidden. I am familiar enough with Helpwise at this point that I know where they are, but it took longer than it should have to learn.

But there are HUGE benefits to having the emails all come to one place so that any available team member can help the customer.

You can separate each inbox clearly and without the clutter of folders and tabs! You're not left searching for features because everything shows up at the top of your bar. It's very clean and minimalistic! No bells and whistles needed to get through! Helpwise has made managing multiple business emails a smooth process!

The need for 24/7 support is vital when you have customers that have businesses in America. I have to address most customer service concerns at 3am, which starts my days late. Other than that, there's nothing I can think of that I dislike!

Keeping us organized has been one of the biggest benefits. We were constantly dropping the ball because we had so many email addresses to check, now everything is all together and neat and tidy.

The user interface is what I liked the most about it. its very attractive and easy to use. Simple and fast

Assignment of tasks can be improved, in my opinion.

We are an IT firm, and we are providing IT support.

It has been a great unified communications tool. It syncs multiple domain emails together. It made it simple to check all emails. Thank you.

Not at all. It's all good. what I required for my business.

We don't need to log in to different web domain inboxes to check email. It gets it all together here.

I loved that I could assign emails to my team members for them to track and manage.

I had some difficulty changing user permissions and removing team members after they were assigned a new position or left.

I greatly enjoyed Helpwise and would recommend trying it out in order to manage emails for your team.

The most valuable part of Helpwise was organizing my team and responding to email inquiries quickly.