HelpOnClick Reviews

I have been able to use it efficiently and assist so many customers with this software. I love it because it's super easy to use for me as well as for the customers. It's easy to integrate into the website and add or remove users from it. Also, I was able to make canned responses to answer customer queries quickly. I have been able to use it regularly and help customers. Also, customer support is very helpful, they always help to understand the features better.

Sometimes, I forget to put offline status when I go somewhere, and I would miss the customer chat. I wish it would automatically put me offline when I go for a break and my computer is asleep.

It's providing me a great solution for the customer support queries.

It's effortless to use and easy to link to the website. It helps to address customer queries on live chat efficiently and helps to increase sales and services. I have got good feedback for this tool from customers, as it's user-friendly and easy to use. It was easy to integrate into the website.

I sometimes had a bit of trouble in using Google Chrome; however, it's easy to manage and doesn't affect the experience. I like the product overall.

It helps to address customer queries efficiently and it's easy to use.

Helponclick is a great live chat platform for all kinds of organisations and firms. This has plenty of support features and instantly answers all the queries of a person.

Sometimes the response time is bit slow and also more advanced features can be added to it to make it more powerful tool . This will make the tool more popular .

Buisness interactions , team collaborations and solving customer queries and providing automated feedback are some of the good improvements from this tool for customers .

HelpOnClick is responsive, easy to use and provide quick resolution, for moderen tech and Non-Tech issues.

Pricing Bit higher, lots of srevices charges more than required.

HelpOnClick help us to get right software solution and re-solution for our needs. Provide Promt Live chat support and help to resolve our queries.

1. I like the fact that it offers integration with most commonly used website development platforms and content management systems like WooCommerce, OpenCart, XCart, Magento and Wix.

2. Next thing which I appreciate the most about it is its offerings in the free plans which makes me feel comfortable while consulting to a client or even when drawing a comparsion with other live chat apps like Tawk.to.

3. It truely is a no-mads cup of tea as its easy to integrate with E-Commerce platforms.

1. I don't like their customer support that much and I truely feel they can be more proactive in providing solution when it comes to integration the app with CRM systems like Zoho and Salesforce.

2. Considering the application of the app the use case is huge but free plan doesn't offer greater scalability which is a bummer.

To allow visitor to give voice to their concerns so the backend team can promptly act upon them.

It has advanced chat options for a more optimized customer service, it works anywhere I find my computer and no phone to always be in contact with my clients, it has a virtual agent 24 hours a day, 7 days a week. week, HelpOnClick answers any of my questions instantly

It would be interesting to assign a sound system for each call, for example: my colleagues with a "A" sound and customers with a "B" sound, this to help distinguish when I am doing other different activities and I can know in advance if it is a colleague or a client

It fits small and medium-sized businesses, has easy installation without knowledge of professional programming exclusively for business clients and is perfect for clients looking for a communication option with clients for free and transparent

We are a company that offers quality products and we have a team to take control of our customers online. We decided to try Helponclick for a year on the recommendation of one of our clients and our team is satisfied with the ability to configure this software with great ease and the ability to chat from anywhere. It uses a range of statistics on department activities such as operator reports or status reports allowing us to improve our workflow

Pricing model, easy to setup and customize

Don't have support through chat but only through email and call

Setting up live chat software for my website visitors

Nos gustó el hecho de que pudiéramos generar reportes de los chat.

La instalación del script en la web era muy fácil.

Nos encantó poder ver lo que un usuario está haciendo en tiempo real en la web.

Los reportes no eran tan profundos, algunas veces se cayó la plataforma

Si quieren una herramienta gratuita, está buena, mucho más por el hecho de que nosotros queríamos dar soporte a los cliente en tiempo real y ver que información estaban buscando.

Decidimos utilizar TAWK.TO porque se asemejaba más a lo que estuvimos buscando.

Tenemos una página de venta en linea, lo queríamos para dar soporte a los cliente y evacuar dudas

I really like HelpOnClick for its easy-to-use interface and live chat features. It makes customer support a breeze, and the customization options are a game-changer for our website

HelpOnClick's reporting features could be more robust

It tackles the challenge of instant customer interaction, making our website a friendly and responsive space. This boosts customer satisfaction, resolves issues on the spot, and just makes everything smoother. It's a game-changer for us