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HelpDesk Reviews

User Rating

4.5/5 (Based on 81 Ratings)

Rating Distribution

  • Excellent

    71.6%
  • Very Good

    17.3%
  • Average

    6.2%
  • Poor

    0%
  • Terrible

    4.9%

Do You Use HelpDesk?

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Reviews
NN

No Name

November 29, 2024 Source: Trustpilot.com
very good and simple software for…
very good and simple software for tickets and emails. Customer service is also super nice and friendly
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A

Andreas

October 23, 2024 Source: Trustpilot.com
Excellent product and customer service…
Excellent product and customer service is great!
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BH

Brandon H

September 30, 2024 Source: Trustpilot.com
Very good
Very good, keeps everything clean.
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PL

Prashant L

July 24, 2024 Source: G2.com
The best HelpDesk for small business website owners.
What do you like best about HelpDesk?
HelpDesk is simple to use and inexpensive when compared to other options. It was simple for me to use our current HelpDesk email account and give my agents a means to track their tickets. My agents can easily understand the software, and it's excellent that they can access it onine from anywhere.
What do you dislike about HelpDesk?
I would like to see an omnichannel option so that we may answer to customers in the medium via which they first contacted us rather than always redirecting to our support email.
What problems is HelpDesk solving and how is that benefiting you?
Overall, Helpdesk has been a terrific resource for me once I began using a ticket system. Prior to using Helpdesk, it was difficult for my team to keep track of which problems were reslolved and who was responsible for them, however, now my agents always know what they are responsible for and can see each ticket through to completion.
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DC

Dave Carlson

July 17, 2024 Source: Trustpilot.com
Super easy to use and helped us connect…
Super easy to use and helped us connect directly with our customers
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H

Hilary

July 12, 2024 Source: Trustpilot.com
HelpDesk has worked for IMS
HelpDesk has worked for our company without any glitches or fails. It's been a great way for us to still offer a channel for our customers to connect with us (during evenings and weekends when we don't have an employee online and available to respond to inquiries).
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BS

Berny S

June 28, 2024 Source: Trustpilot.com
Helpdesk Review - Dradni Group
Helpdesk is a great ticketing tool. My company resells solutions and implements these solutions into companies. Our helpdesk license has been used for a variety of things, ranging from being support emails to internal issue tracking etc
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TG

Tom Grant

June 27, 2024 Source: Trustpilot.com
Time saver for our support team
HelpDesk has been a game-changer for us. The automation and templates sped up our ticket management. Integration with LiveChat and WordPress is a huge advantage. It makes our job easier and faster. Great product!
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D

David

May 2, 2024 Source: Trustpilot.com
Helpdesk does exactly what we need it to …
Helpdesk does exactly what we need it to do . More importantly it does it efficiently and makes the management of our support task effortless.
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VJ

Vir Jayan

May 2, 2024 Source: Trustpilot.com
The software is organised and easy to…
The software is organised and easy to navigate. I like that reports can be generated quickly within any time frame / selected 'Teams'.
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