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HelloFax Reviews

User Rating

3.7/5 (Based on 77 Ratings)

Rating Distribution

  • Excellent

    57.1%
  • Very Good

    13%
  • Average

    0%
  • Poor

    6.5%
  • Terrible

    23.4%

User Sentiments

Ease of Use, Cost-Effective Solution, Reliable Fax Delivery, Comprehensive Fax History

Limited Mobile Functionality, Occasional Fax Failures, Limited Free Plan, Basic Feature Set

Do You Use HelloFax?

Write a Review

Review Summary

HelloFax users appreciate its user-friendly interface, document management capabilities, and secure file sharing features. The drag-and-drop functionality and e-signature options are also praised. However, some users have faced issues with customer support, occasional glitches, and a limited number of integrations. Additionally, pricing concerns and a lack of advanced features have been mentioned as potential drawbacks.

Pros

  • Effortless document sharing: Upload and send documents quickly and easily with a few clicks.
  • Enhanced security: Encrypt and passwordprotect sensitive documents to ensure data privacy.

Cons

  • Limited features: Lacks advanced features like customizable branding, analytics, and team collaboration.
  • Occasional technical glitches: Users have reported occasional issues with file uploads and sending.

AI-Generated from the text of User Reviews

Reviews
SS

Subrina Combs Smith

December 4, 2024 Source: Trustpilot.com
I tried other companies to send a fax…
I tried other companies to send a fax and I kept receiving emails stating the line was busy and I could not get a refund I went on to Hellofax and it was sent within 2 mins great experience
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BO

Barbara O

December 15, 2023 Source: G2.com
"Does what it's supposed to do"
What do you like best about HelloFax?

Online cyrrent platform for an outdated concept

What do you dislike about HelloFax?

There is nothing to dislike. It's fax it does what you need it to and not much more.

What problems is HelloFax solving and how is that benefiting you?

HelloFax solved the problem of having a VOIP line and not wanting to have a whole fax machine but still needing to send the periodic fax.

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CW

Christopher W

February 8, 2023 Source: G2.com
"Good Experience with HelloFax"
What do you like best about HelloFax?

Easy way to send faxes without the paper and expensive machines.

What do you dislike about HelloFax?

No real downsides right now - suits our needs well.

What problems is HelloFax solving and how is that benefiting you?

In the Healthcare Industry, lots of work is still done on paper. This is a good way to digitize some of that paper and still communicate as needed.

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FB

Ferdinand B

February 17, 2022 Source: G2.com
"HelloFax is great for faxing"
What do you like best about HelloFax?

Getting started with HelloFax only takes a few minutes. The plans are priced relatively low compared to other faxing services I've looked at or tried. The overall service quality is excellent. Faxes are sent and received very quickly. The account dashboard is designed with basic graphic elements and simple buttons and links to navigate to different features. I like being able to access my old faxes and pull up contact information within the HelloFax account. Also, we don't have to hear the squeaky sound of a fax machine.

What do you dislike about HelloFax?

There isn't a whole lot other than sending receiving faxes that we can do with HelloFax. Other faxing platforms offer enhanced solutions for teams, but HelloFax mainly focuses on its core faxing service compared to some other online faxing services.

What problems is HelloFax solving and how is that benefiting you?

I can upload documents straight from my computer and have them faxed to any phone number within minutes. I get email notifications when a fax has been sent, or one has been received to my account. I have access to all my previously sent faxes, so I can stay organized and keep track of the faxes that I worked on and processed. We can use HelloFax for a low price that is comparable or less in cost than standard faxing services with a fax machine or internet-based faxing.

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ED

Ella D

February 5, 2022 Source: G2.com
"Simple and low priced"
What do you like best about HelloFax?

HelloFax keeps faxing tasks as simplified as can be. I like that we can get notifications and access our faxes through our HelloFax online account at any time from anywhere. HelloFax is great for accounting and keeping track of the faxes that come in and out of our account.

What do you dislike about HelloFax?

HelloFax has been great. I can't really think of anything negative about it so far. When compared to other online faxing services though, it probably doesn't have the most features for online faxing platforms.

What problems is HelloFax solving and how is that benefiting you?

I've used HelloFax for quite a while now to send and receive faxes through the internet instead of a phone line. It saves me a boatload of time from having to use a fax machine and also reduces the cost of faxing. I can perform faxing duties completely online and have dependable accountability for all the fax transmissions.

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MR

Melvin R

December 1, 2021 Source: G2.com
"We can send faxes with little hassle"
What do you like best about HelloFax?

Just the simplicity of it. HelloFax focuses on faxing rather than all sorts of auxiliary business services like some other online communications software. The fees are reasonable and flexible. I don't feel stuck in some plan that can lose value over time. The support people can be reached easily to help us work through problems that might present themselves.

What do you dislike about HelloFax?

I dislike having to think of something to dislike since I like HelloFax a lot. I think one downside of using an online faxing service like this, compared to a regular fax machine, is the security risks of someone accessing your account and being able to view and alter things in it.

What problems is HelloFax solving and how is that benefiting you?

I can make life easier when it comes to faxing. All of my faxes are organized with timestamps and other sending and receiving data. I can maintain a list of contacts to access for future faxes. When I didn't have this service, I'd have to look for fax machines or pay more for pay-as-you-go faxing services. I use HelloFax to send and receive contracts and other business documents.

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AU

Anonymous User

November 16, 2021 Source: G2.com
"Paperless has never been easier"
What do you like best about HelloFax?

I would recommend HelloFax to anyone that works in an office with a high amount of correspondence. As we live in an increasingly paperless age, we must communicate using fast, efficient, electronic methods. Hellofax accomplishes this on every front.

What do you dislike about HelloFax?

If it doesn't already, Hellofax should have an option to add a contacts list for frequently used numbers. It does remember them and makes suggestions using the numbers only, but it would be far more convenient to have a contacts list.

What problems is HelloFax solving and how is that benefiting you?

The obvious solution is that it allows us to send a high amount of faxes simultaneously. The amount of time we save is incredible. The confirmations are also sent right away.

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M

Marie

October 18, 2020 Source: Trustpilot.com
Worked great for me! Will use again.
I have only used HelloFax once so far, but I will certainly use it again. I used the free 5 pages which they provide to send a PDF document. I like that Hello Fax does not require a monthly subscription. In the future I will be more than happy to pay the per-use charge.I am located in Europe and needed to fax a very important document to the USA. I was a little nervous because I had never used an online fax service before; It arrived perfectly.The website is incredibly easy to use.You are able to watch the fax go from pending to sent and you receive confirmation on your online account (and email, if you select that option).HelloFax even stores your faxed documents on your account for future reference.
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DB

Drae B

July 28, 2020 Source: G2.com
"Fast and Convenient"
What do you like best about HelloFax?

You do not have to leave your desk and everything is handled electronically.

What do you dislike about HelloFax?

It takes a while to deliver the fax when there are multiple pages.

What problems is HelloFax solving and how is that benefiting you?

We are able to send fax internally and externally with ease.

Read more
JD

J.R. D

July 27, 2020 Source: G2.com
"Easy way to send faxes!"
What do you like best about HelloFax?

What I really enjoyed is that I could send faxes for free without leaving home. I had to do this for student loans when I was living abroad, do Hello Fax was a savior.

What do you dislike about HelloFax?

I was worried that the transmission wouldn't go through, even though it almost always did. In one case (IIRC) the fax just wouldn't go through, but I don't think this is any different than using a regular fax machine.

Recommendations to others considering HelloFax:

Just try it. I think you'll find that it lives up to the hype: simple, efficient and reliable.

What problems is HelloFax solving and how is that benefiting you?

Simple. I don't have to pay a fee to fax something at a local office supply store, and I don't need to buy a fax machine. I send everything online and have digital records I can save to my laptop.

Read more

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