Heimdal Cybersecurity Solutions Reviews

I have used Heimdal for the last two years and couldn't be happier. It has stopped things dead in their tracks. Easy to use!

I don't think I have not liked anything Heimdal has offered.

It keeps my systems safe and has stopped malicious things from entering my systems.

It just works.

We use Patch Management, E-mail Security and Remote Desktop modules from the Heimdal portfolio. All these products run through a single agent and consistently perform well. We push Microsoft patches every month to clients and servers without issue (and more reliably than something like WSUS) , Remote Desktop is simple to use as an admin, just right-click the agent search for the user you want to connect to and go, and E-mail Security Spam filtering catches the majority of the bad things.

Heimdal also creates a decent asset register for each device you install the agent on.

Support is also responsive and helpful, normally coming back with an answer in only 30 minutes!

First time setup can be a little challenging. Patch management group policies took a little bit of getting used to the way Heimdal uses its terminology but once you crack it, it just ticks along.

Spam filtering could be a little more flexible, the previous product we used was able to manage allow/deny lists per user. Heimdal takes a more global approach so you tend to be allowing an email for the entire domain.

A little more control of client machines would be helpful. Some alternative products allow you to force a reboot for instance.

Use support and sales to help with setup. They're Great!

Managing patches during Covid proved challenging. Heimdal gave us a centralised cloud platform to see, report and push both 3rd party and Windows patches to our end clients. Our patching consistency and cadence has improved significantly since using Heimdal to manage.

Switched on the recently released Remote Desktop module so we can easily connect to end-user devices. We had been managing via Teams but the Remote Desktop module is far more flexible.

The Heimdal platform contains many different component. We are only subscribed to the two that currently fit our business needs: Patch & Asset Management, and Remote Desktop. The former is a superb tool for automated patching of operating systems and 3rd party software, plus contains a tool to deploy custom scripts and applications - very versitile. The Remote Desktop solution works well, with the added plus of straightforward setup; as our end user devices already had the Heimdal agent installed it was straightforward to push the new tool to devices.

Finally, and most importantly, the support team are exceptional. There have been a few queries from ourselves, and each one was met with professionalism wiith a concerted effort to find a resolution. The work completed by the support team in some cases exceeded expectations, with complete scripted solutions designed and implemented to improve our IT estate.

Our initial setup & deployment was discovered not to utilise best practise after over one year of being customers. This caused some issues in terms of upgrading the agents installed on our devices, and while the support team were once again fantastic in getting the issue resolved, the inital communication regarding deployment could be improved.

As part of our Cyber Security Essentials accreditation we required a solution to conform with operating system and 3rd party software patching within a 14-day window of release (for critical updates). This is a near-impossible task to complete manually by a small IT team. The Heimdal platform solved that issue.

Quality in relation to price is 10 / 10, all in one product and good central admin and dashboard

admin privilege just missing the last one. does not take into account services.

most value is 3. part update and again all in one security endpoint product

Security functions, Heimdal is easy to use. Distributing software is great.

dislike is a strong word, could be a better filter in infinity management, but we are still satisfied.

securing our endpoints , servers and email traffic. Distribution of software to endpoints. Both financial and efficiency benefits to have only one system for all these functions.

I like that many application is bundled in one application, making it easy to administrate and very effective. Effective means saving time and money.

Policy setup could be better. Make a baseline policy and create different policies only based on changes compared to the baseline policy. If we want to make a basic change, we have to modify all policies and not just the baseline.

Try it out, it's working very well.

We are getting a good antivirus, Ransomware protection, and updated most of our small utilities (not having to create packets manually). Darklayer is protecting users when they browse.

We also had a wish to remove access to USB. This could easily be accomplished with Heimdal.

I like the online management, the complete package of all security applications needed, all-in-one place. Easy to search and filter logs and get information about clients wellfare.

From my perspective, I have no issues with the product at the moment. The web portal gives you an instant overlook of the crucial information needed to have a high-security baseline.

Do a quick test with a small testgroup.

Takes a minimum of effort to deploy to a group of users.

We handle the antivirus, local admin and DNS filtering with this product suite. And our users don't even miss the admin rights we removed from their accounts. They can easily install applications with the temporary privileges and Heimdal monitors the security of the client during the increased rights.

Solid security foundation product with a wide selection of features without being a drag to your system. We use almost every feature and we evaluate them before buying them.

Getting more and more advanced and not easy to remember where the features are put in the dashboard. And it requires more and more training and dedicated people in IT to handle.

We get a lot of alerts that helps us initiate further actions and keeps our focus on the problems until they are solved. Keeps our business safer than before without the need of multiple vendor systems

Always updated. I use this Service to protect my families computers.

It doesn't include their malware defense services. I would like it if a lifetime subscription was offered for the malware defense service.

Reliable service.

Peace of mind. And no problems with viruses.

Heimdal is light weight. Very little impact on system resources. The other thing though is it's "quiet" ... it works in the background helping to sheild from threats without interfering with your work with dialog boxes. The other things that's particularly nice is that it keeps other applications up to date with the latest patches and builds, thus removing what otherwise could be entry points for system exploits.

Frankly, not much. I do wish the software had a built in update button but other than that, the updates are OK to install manually and their primarly interface updates I believe anyway since their system is constantly being updated throughout the day if I'm not mistaken.

I would recommend considering it as an additional layer of security. Their support is top notch!

I think for me the primary benefit has been peace of mind. Let's face it, in today's threat landscape, it's vital to have a multi layered defence against threats - especially against zero day threats. Heimdal provides that additional layer. It's caught and blocked things that I didn't even realize would've been a problem (such as legitimate websites that may have been hijacked, or injected with malware code in their ads).