Heartland Point of Sale Reviews

I can see exactly what is happening with my students and my items sales all in 1 location

It only reports back 90 days for sales. Sometimes I need to see when the last transaction is for a student or when a Parent made a deposit but it doesn't let me

It helps keep me on track with my sales and student accounts

I like that its an all in one system and that you dont have to use a bunch of other systems in order to get the most out of the heartland POS, you can also take payments on your phone.

you have to use heartland as a payment processer and you arent able to really negotiate the cost of the payment processing. This is a smaller price to pay for an all in one system and their pricing is pretty fair.

Taking payments, customer loyalty, mobile payments.

I can get the sales reports and supporting data dumps of the items sold at any time- just not the actual cost of the same.

There is no month-end inventory report in the out of the box POS set-up. And the sales report does not give you actual unit cost or total cost of the goods sold. To get that info, you must go through multi-steps and Excel functions to back into the inventory totals needed.

The Heartland MerchantPOS makes it difficult to offer discounts at checkout. The free inventory tracking is a pain and very manual. It's probably worth the Investment to add a better inventory reporting/ tracking package with your POS.

They provide point-of-sale services which my client's store must have.

Absolutely nothing. They have failed to launch me on their POS platform. Training and implementation were promised and not received.

I requested to get refunded my over $3000 contract fee that I had to pay upfront before starting anything. (This is without the equipment) They didn't do their job and denied my request for refund. They did however refund me $138 for the monthly service fee they were charging me though. What an absolute slap to the face. I have tried again and again to get my refund and they deny it. They said their implementation did 50-75% of the onboarding work therefore I cannot get a refund. On my end, I know for a fact that isn't true. It's your word vs theirs and in their best interest for their shareholders, they are going to pocket your money. Not only did I lose over $3000 but also the time I spent trying to get this POS software implemented, the time trying to get my hard earned money back, and the time I took to write this review. Please, all small businesses, stay as far away from this company as possible. They are a leech on your bank account. I have no idea how these people sleep at night because $3000 is a lot for a small business trying to survive out here.

They have created problems and have solved none.