HealthViewX Patient Referral Management Reviews

The system is configurable to great extent, allowing us to implement changes quickly and easily.

The support team responds promptly and if something needs to be developed they engage with the development team to make it happen.

Cloud based product that is easy to use.

Occasionally experienced slowness with the website, especially when viewing multiple records.

We were able to streamline our incoming referrals in one digital queue.

Referring providers can submit referral request in an intuitive web-based form, they will receive an email notification at important stages of the referral.

We get a complete referral from the referral providers avoiding any further delays in scheduling an appointment with the patient.

HealthView X has made our referral process more efficient and is now a standardized process of 5 easy steps. HealthView X has an excellent support team available when challenges arise. They listen to what we need for us to have a more efficient workflow and they help us by making the necessary adjustments to HealthView X to make it happen .

I Currently have no dislikes about HealthViewX

Currently we have no problems with HealthViewX. We have increased our efficiency in productivity of each Referral Coordinator by 50 %.

We are working on communication with HealthviewX whenever we have maintenance on our system so they are able to sync back once completed.

Visibility. Being able to have a birds-eye view of the referral process helps guide better RM strategies.

Initial implementation did require a lot of input and man-hours to configure as well as continued modifications post-implementation. In retrospect, it was well worth it as it exposed weakness' in our previous structure which has since been improved.

Additionally, their implementation team does, unfortunately, come with a bit of a language barrier that does require some level of patience. Fortunately, their support team and sales team does a great job of supporting any difficulties with translation.

Staff efficiency and productivity has drastically increased since going live with HVX. For example, prior to HVX, our staff would process anywhere between 15 - 30 referrals a day; post-implementation, staff can now process 75 referrals or more per day.

Furthermore, the dashboard widgets really help facilitate reporting and analytics which further drives strategy and optimization. If you can see where the bottlenecks are in the referral process, you can make the necessary changes to mitigate.