HealthEquity Reviews

Ms Rhonda was very professional, patient and supportive. I highly recommend health equity give Ms. Rhonda a promotion.

You customers complain but never fill out the surveys. The reason why you get crappy service is because you get the good ones fired because you don't file out the serve at all. Then you got h nerve to complain and cause people to lose their job . Health equity is based on customers option and those of us that work hard and people get help and don't feel out the surveys . we could lose our job just cause of surveys not being feeled out the surveys is being graded wrong . there are some of us at health equity who bend over backwards and because customer don't feel out surveys we don't get raises and we could lose our job. These customers do not know what goes on behind the curtains good hard working people lose there jib almost every day do to customers not feeling out surveys correct and not giving praise to those of us who work hard . Then when a team member does not do their job when the customer gets help they blame the whole health equity for to2 to 3 bad apples . Customer say they will feel out the survey and never do and when the good customer service rep bust her but to help them they do not do them service buy no feeling out the surveys . that could be someone job but they complain but get the good ones who work hard fired and no raise because they lied and don't feel out the survey. health equity is a good company but surveys no being feeled out and good customer services reps not getting the rewards they need because of customers feeling out surveys wrong or no giving the rep the good rating based on there services at the time could cause health equity to lose a good employee based on customers .

Hey there! It's crucial that customers fill out surveys because when they don't, it can lead to good workers getting fired. Health Equity is letting go of hardworking employees based on low customer satisfaction scores, and it's impacting their livelihoods. Customers have the power to ensure good service by supporting those who are doing a great job and reporting those who aren't. Let's work together to make sure that everyone gets a fair chance to keep their jobs and provide excellent service. Your input can make a real difference in someone's life.

We understand that receiving exemplary service is crucial to your satisfaction. However, we kindly request your cooperation in completing customer service surveys, as your feedback significantly influences our team members. Your positive feedback not only encourages and rewards hardworking employees but also contributes to the overall improvement of our services. Conversely, negative ratings can have serious ramifications for our staff members, potentially jeopardizing their employment. We urge you to consider the impact of your reviews on the livelihood of our dedicated employees. Let's collaborate to ensure that deserving individuals are recognized and valued for their exceptional service. Your conscientious approach will help us foster a supportive and equitable work environment.

THE PEOPLE AT HE VERY NICE AND TRY TO BE HELPFUL. For 20 years Hewett processed our claims for reimbursement WITHOUT A SINGLE PROBLEM. Since HE took over I have experienced an annual headache which they either refuse to correct or forget annually. We are due reimbursement for our Medicare supplement insurance. We pay quarterly. One of our QUARTERLY premiums falls due November 1st. This causes one month to fall in the next year. Therefore we have to pay the full premium, get reimbursed 2 thirds and then wait until the end of January to file a claim for the balance. A senior executive at HE assured me that I should be reimbursed the full amount upon submitting. His assistance worked twice. BUT every year since it has gone back to the same routine and I'm out of one third of my $$ for 3 months unless I go through a time consuming appeal. The amount of money exceeds $200. This amounts to inconvenience to us and $$ out of our pocket for no valid reason. AS STATED BY THEIR EXECUTIVE MANAGEMENT. POOR SERVICE. I WOULD GIVE THEM ONE STAR BUT THEIR PEOPLE ARE NICE.