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HCL Digital Experience Reviews

User Rating

3.6/5 (Based on 166 Ratings)

Rating Distribution

  • Excellent

    32.5%
  • Very Good

    27.7%
  • Average

    22.3%
  • Poor

    0.6%
  • Terrible

    16.9%

Do You Use HCL Digital Experience?

Write a Review

Review Summary

Overall, users appreciate the feature-rich nature of the product, praising its ease of use, comprehensive analytics, and integration capabilities. However, some users have expressed concerns about the complexity of the platform, reporting issues with occasional bugs and a steep learning curve. Additionally, there have been complaints regarding limited customer support and issues with data accuracy.

Pros

  • Easytouse interface with intuitive navigation.
  • Comprehensive analytics and reporting capabilities.
  • Integration with popular CRM and marketing automation platforms.
  • Scalable to meet the needs of large enterprises.

Cons

  • Some users have reported performance issues and glitches.
  • Limited customization options for certain features.
  • Steep learning curve for firsttime users.
  • Lack of support for nonEnglish languages.

AI-Generated from the text of User Reviews

Reviews
JA

Jeanne A

March 17, 2021 Source: G2.com
"Digitize to businesses critical processes and make them available online."
What do you like best about HCL Digital Experience?

The offers secure and scalable digital experience with integration support, secure data transfer and role based authentication process to manage your digital progress. The tool provides multichannel capacity with internally supported proxy service. Xperience builder help to easily create forms, workflows and surveys. Websphere support is also available that helps integrate all types of technology.

What do you dislike about HCL Digital Experience?

Basic search option is very poor and it is unable to find required content. Java Applet editor is very poorly configured with multiple versions of upgrades that needs to be carefully selected depending upon your system requirements otherwise the entire system can crash. WCM syndication is buggy with an unrecognized browser support for WCM 7.

Recommendations to others considering HCL Digital Experience:

The tool is very flexible and scalable with Java Applet editor. The only problem is that the editor is a non-responsive with a buggy WCM protocol.

What problems is HCL Digital Experience solving and how is that benefiting you?

The tool offers the best form IBM Solutions with IBM Websphere portal, Domino / Tivoli integration, Xperience builder, and multilingual support. The tool is very flexible and scalable with Java Applet editor. The only problem is that the editor is a non-responsive with a buggy WCM protocol.

Read more
FA

Farhan A

February 16, 2021 Source: G2.com
"A solution to get a single access point for digital resources of your business:"
What do you like best about HCL Digital Experience?

This platform has helped a lot in delivering engaging experiences to our digital customers by producing content that is tailored specifically for each user’s preferences. It has eased us in the process of running our business campaigns across multiple channels and build responsive content for our subscribers. We are now capable of getting our administrative tasks more quickly and efficiently. Setting up the administration portlets was easy and of flexible nature.

What do you dislike about HCL Digital Experience?

I have faced a lot of difficulties while trying to find the documentation on this platform’s functionalities. I believe that the documentation on the main website of a product has to be straightforward so that the non-tech persons can easily get to know about the product and decide whether the product can comply with the services that they need. Apart from that, I am happy that my time didn’t go wasted while trying to study its features, as I am happy with this software’s capabilities.

What problems is HCL Digital Experience solving and how is that benefiting you?

It could prove to be the best companion for java developers. It gives you easy access to your media library no matter how large it is. Also, the availability of a variety of search options helps the user get right to what he needs. Its ability to integrate with other management suites is amazing, which also helps us increase our productivity with its so increased usability. In short, this product has provided us with the best collaborative environment among the team as well as our virtual audiences.

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JJ

Juan J

March 20, 2019 Source: G2.com
"Great Product. My former Employer used it!"
What do you like best about HCL Digital Experience?

My former employer used it to startup his business. They were building logistics business and I came across the website. Did some research and propose it to my employer. They are still using it to this day.

What do you dislike about HCL Digital Experience?

I never heard anything negative about the product.

What problems is HCL Digital Experience solving and how is that benefiting you?

Shipping logistics and promoting product.

Read more
UA

User in Accounting

March 19, 2019 Source: G2.com
"Ability to Target Offers!!!!"
What do you like best?

IBM Digital Experience Manager is excellent. It allows you to manage content and free up staffing resources. It is very flexible.

Catalog filtering is definitely my favorite feature because it helps me to filter and show only those products that the customer engages with. .

What do you dislike?

I really can’t find anything to dislike about IBM Digital Experience Manager. If I had to name something it would be that the product is a little outdated but definitely overall a really great product.

Recommendations to others considering the product:

If you’re looking for a great product with great user support look no further than this

What problems are you solving with the product? What benefits have you realized?

We are better able to integrate our organization’s messaging and focus more on the customer. It is saving resources and also helping us have a consistent message across platforms.

Read more
AU

Anonymous User

March 19, 2019 Source: G2.com
"Ability to Target Offers!!!!"
What do you like best about HCL Digital Experience?

IBM Digital Experience Manager is excellent. It allows you to manage content and free up staffing resources. It is very flexible.

Catalog filtering is definitely my favorite feature because it helps me to filter and show only those products that the customer engages with. .

What do you dislike about HCL Digital Experience?

I really can’t find anything to dislike about IBM Digital Experience Manager. If I had to name something it would be that the product is a little outdated but definitely overall a really great product.

Recommendations to others considering HCL Digital Experience:

If you’re looking for a great product with great user support look no further than this

What problems is HCL Digital Experience solving and how is that benefiting you?

We are better able to integrate our organization’s messaging and focus more on the customer. It is saving resources and also helping us have a consistent message across platforms.

Read more
AU

Anonymous User

February 13, 2019 Source: G2.com
"The DX Journey"
What do you like best about HCL Digital Experience?

DX allows me to create a unique and engaging viewer experience. Once a viewer authenticates, I can then personalize their viewing experience. Blending web content and applications is the key to this viewer experience.

What do you dislike about HCL Digital Experience?

The WCM components need refreshing both from a user and developer perspective. Content has now become one of the key applications on the web site.

Recommendations to others considering HCL Digital Experience:

DX has been around for many years and has outlasted our main competitors. Check out the Gartner Magic Quadrant report for the past few years for "Horizontal Portal" and "Digital Experience Platform".

What problems is HCL Digital Experience solving and how is that benefiting you?

DX allows me to solve any different business problems. I can easily address internal, external, and hybrid models with ease and flexibility.

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CS

Consultant in Financial Services

February 13, 2019 Source: G2.com
"The DX Journey"
What do you like best?

DX allows me to create a unique and engaging viewer experience. Once a viewer authenticates, I can then personalize their viewing experience. Blending web content and applications is the key to this viewer experience.

What do you dislike?

The WCM components need refreshing both from a user and developer perspective. Content has now become one of the key applications on the web site.

Recommendations to others considering the product:

DX has been around for many years and has outlasted our main competitors. Check out the Gartner Magic Quadrant report for the past few years for "Horizontal Portal" and "Digital Experience Platform".

What problems are you solving with the product? What benefits have you realized?

DX allows me to solve any different business problems. I can easily address internal, external, and hybrid models with ease and flexibility.

Read more
FR

Fabiano R

March 20, 2019 Source: G2.com
"Easy Work"
What do you like best about HCL Digital Experience?

It's a super-powerful platform that empowers users to build rich experiences right out of the box, but also provides deep customizability for those users that want to dive deeper

What do you dislike about HCL Digital Experience?

It's far behind than industry competitor. and recently WebSphere Portal being offloaded by IBM has an huge impact on our customer's confiedence.

Recommendations to others considering HCL Digital Experience:

Absolutely!

What problems is HCL Digital Experience solving and how is that benefiting you?

To help clients build rich digital experiences through customization built on the product.

Read more
LC

Leon C

February 12, 2019 Source: G2.com
"Using Digital Experience Manager to build a cohesive experience"
What do you like best about HCL Digital Experience?

Full featured, robust, easy to use and extensible.

What do you dislike about HCL Digital Experience?

APIs are complex to figure out and documentation is really bad

What problems is HCL Digital Experience solving and how is that benefiting you?

We have over 20 sites and commerce requirement in three regions around the world. IBM Digital Experience Manager allow us to have a consistant look and feel to all the sites and to integrate a full commerce component. It also allows us to update and maintain content on a daily basis and to integrate and maintain our social media sites from a central point.

Read more
AU

Anonymous User

February 11, 2019 Source: G2.com
"Robust and scalable solutions for your digital experience presence"
What do you like best about HCL Digital Experience?

Digital Experience Manager is a super-powerful platform that empowers users to build rich experiences right out of the box, but also provides deep customizability for those users that want to dive deeper

What do you dislike about HCL Digital Experience?

The product can be overwhelming for users looking to hit the ground running. Your biggest return using the product is leveraging expert services to build really unique experiences. That said, the out of the box functionality is getting better all the time.

What problems is HCL Digital Experience solving and how is that benefiting you?

We help clients build rich digital experiences through customizations built on the product, and authoring tools to help enable content creators

Read more

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