Haptik Reviews

The team has been effective in ensuring a quick response time through the bot on WhatsApp. This is crucial in maintaining user engagement, and your team's dedication to minimizing response times is evident.

While the bot is efficient, there is room for improvement in terms of personalization. Tailoring responses to individual user preferences or history could significantly enhance the user experience and make interactions feel more personalized.

It help to maintain prodcutivity of team in chat process

The speed and accuracy of the responses, along with the NLP support to process and optimize the queries to reduce the drop and increase the user experience with the service

Maintenance and support are required to introduce the new integration and data pipelines for newly launched products, services and customer queries. TAT is painful to wait for.

Haptik helps resolve and educate the customers about the short queries that will queue them in telecalls. Also the prompt support and feedback mechanisms help us in fine-tuning the responses

Best way to get work done, all you have to do is put a query and then the AI or the agent takes it up well. I use it for seamless web check in or booking hotels for the best price

It was much more efficient before when it was only agents replying to the queries. Now the AI integration makes it seem like a fake conversation or very generic

Bulk corporate or even individual hotel bookings were a hassle before. Now Haptik finds the best price across all platforms like MMT, Cleartrip, Goibibo, etc and finds the best deals/coupons. This has saved cost

Easy of use and no code configuration specifications

I have not found anything till now and any issues which comes up are resolved on priority

Automating customer frequently asked questions. Helping with sales, product and documents requests

Flexible and accomodative virtual assistant.

Billing structure and conditions , there could have been more options to bundle services.

Odd jobs and outsourcing some tasks.

The tool is smooth and easy to operate with good options for an advisor to use and handle customer concerns.

A few data pointers are missing which are to be added soon by the team.

The Intelligent Virtual Assistance has helped a lot to reduce the number of chats that lands to advisors and increased the productivity of the overall team.

Quick Service, support, and a highly motivated customer success team that is always ready for any help!

Loaded with lots of features. Aishwarya our POC always helped us whenever required.

Be it any company that is providing Chatbot services, human intervention is always required.

Customer engagement and lead capturing

The Chatbot was amazing and I really think this has a superpower.

The customer feedback integration on Zendesk is not available.

The team really went above and beyond to solve this complex issue in a timely manner.

Very good and user friendly products and service team

Would be good if we could download chat transcrupts

To reach out to our older customers

User friendly , stable and the support is great

I have nothing i dislike about the product

Responding to queries by customers and helped to resolve outstanding issues for our clients