Halp Reviews

It makes working with it together with slack very much automated.

nothing much for now, ive started integrating it with our slack channel as ive seen it worked very well on the other channel in our slack, but by the looks of the functionality and features it has to offer looks really promising

Automated ticket creation, and more information added to the ticket as well as auto answer some questions for us.

The fact that it is so easy to use, easy to respond to, and easy to review!

Sometimes the ticket won't pop up right away.

A cleaner, more sleek look. Easy access to seeing other similar issues.

solving problems, or answering questions in order and by priority.

Halp enables IT ( and other depts) to work efficiently while offering a friendly interface for end users to get the support they need at the same time. it. just. works.

I don't dislike anything about Halp, it looks like they are quick to add new features and have a great internal knowledge base. Pumped to continue to see the growth.

syncing slacks to tickets, auto-replies via answers function, and building trust in IT with users via a friendly way to reach out. In short, it's a time saver and convenient.

- Completely removes the friction out of creating and updating tickets in Jira

- It is really easy to configure and link to Jira

- Love the auto-response feature

Nothing at all (asides from the name change!). it would be nice to be able to create Jira-linked tickets from Slack DMs, as well as a public request channel. can't wait to see what Atlassian adds

The fact that HALP is integrated into Teams - a platform that the business I, along with much of the business world works on makes it one of the best ticketing systems I have used. The HALP team is constantly improving the product is a nice bonus. It is much cheaper than comparative ticketing solutions. Good looking UI.

There is a specific feature that I would like to see in future updates: the ability to save views (tickets assigned to a certain agent, tickets with a certain status) to your HALP profile

HALP is making it easy for our team to solve issues as they arise whether they create a ticket through Teams or email. It also makes it easy for the requester to follow the status of their ticket due to the fact it is updated dynamically through teams.

Our ability to handle IT support issues quickly in conversation mode has enabled us to provide a much higher level of service to our employees. Halp enables our team to easily collaborate on support requests and provide curated solutions (Answers) to our employees to help them solve IT issues quickly.

There are a few features that are lacking that would help our team provide better support: automatic form field syncing, shared triage channels between Slack Connect instances and customizable satisfaction surveys

Our employees communicate almost explicitly in Slack. This has allowed us to provide an easy way for our employees to ask for help which has vastly improved our employee IT support satisfaction rates. We also us halp to provide our employees with custom request forms which makes it simple for them to make requests for equipment needs, etc.

I love the integration with slack. Creating a ticket is now built into my normal workflow and my standard communication tool.

No dislikes! I had several questions on building recipes but everything was answered in the training documentation.

I was receiving more requests than I could handle via slack and e-mail and items were often lost. Halp helped me streamline the requests and the tools enables me to keep reamin organized and on top of any developments for any given request.

it's very convinient to create a ticket in teams and by email. make our IT supprot easier.

if there are multi-channel in one triage team would be better.

IT support.

The conversational ticketing is pretty slick

Nothing - u think the product is well built

Take a serious look if you're look to adapt to change needs of users

IT, Marketing, and Training requests are all integrated into forms within Slack.

We love the Slack integration, automation capabilities, simple to use but robust administration, web portal functionality, and best of all, price. We have dumped our other "big name" service vendor for help desk and gone all in with Halp on Slack. Additionally, two of our other departments, Facilities and Quality, are also now using Halp full time instead of their prior solutions.

Nothing to dislike about this product from our perspective. We are constantly upgrading the automated response library and adding more templates to the available pool. Really, it is so extraordinarily simple to operate and works flawlessly.

If you are using Slack or Teams and are fielding support queries through these channels, it's the most obvious choice for streamlining service and having happy customers!

We have eliminated a very expensive Help Desk platform and pushed our support entirely into Slack which, for most cases, it already was since we were fielding so many requests for IT support through Slack channels and DMs. So it made perfect sense for us to use this product in alignment with Slack. Now we have a single unified instance for getting support requests and providing pretty much instant feedback at all turns.