HaloITSM Reviews

HaloITSM manages to be both powerful and incredibly easy to use. It's a fantastic combination, especially compared to clunky ITSM tools of the past. Both technicians and end-users can navigate it with ease, saving everyone time and frustration.

The extensive customization options are what truly make HaloITSM shine. We were able to tailor it perfectly to our existing workflows, eliminating the need to adapt to a rigid system. This flexibility is a game-changer for efficiency.

I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving.

The technical support is excellent, and the developers listen to suggestions and implement them.

Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too good for...its own good!

We use it to track incidents, change requests, knowledge base articles and assets. It allows us to communicate with customers effectively. As it's responsive and fast, the users don't waste time or get frustrated.

.Ticket logging processes can be customised to make it more efficient without sacrificing ticket quality

Unable to easily create customized dashboards

Reduced ticket volume

Ease of implementation and completness of features, extrem value compared to what is out there.

Not much, looking forward to more recongnition as this solution is gaining traction.

Ther possibily to have an affordable helpdesk and ticking solution without the needs of programmers. Time to value is very fast, and learning curve quite easy master.

The best decision our business made was to migrate to the cloud version from on-prem. This was a seamless process with no pain at all. HaloITSM took care of the migration. We were forced to move because of the COVID-19 situation and remote workers. Halo ITSM are simply easy to work with and gives you results in a timely fashion. This product really helps our business monitor and achieve our SLAs.

The old NetHelpDesk client. Every time an upgrade took place admin credentials were required to run the app. Also didn't perform well for remote workers over a VPN connection.

If you are looking ticketing system, seriously talk with HaloITSM. Their customer service is exceptional and easy to work with. I believe the costing are value for money. This has a modern look and feel and will be customisable to any business.

All of our emails throughout the business now come through HaloITSM. We are able to keep track, audit, report and use to make business decisions. We are a Manage Print supplier and use this as a ticketing system for our customers and engineers. Customers email, a ticket is raised and assigned to an engineer, issue resolved and ticket closed with SLAs so reporting each month.

Flexibility of the application, great support from the Halo team, Halo can also be used for other parts of our business. No limit to end users, Halo is smaller than some of its competitors so the service is much more personal

I haven't come across anything I don't like about Halo, it all works like it should so have no complaints

I would definitely recommend Halo, we did a bunch of demos for these kind of services and found Halos larger competitors to be lacking in flexibility and some of them wouldn't even do a 1 on 1 demo as they obviously dont value their customers enough to give a personal touch.

Ease of use, I have none IT people using the system and they have found it very friendly to use.

System adds all the address in the To field of a incoming email to the ticket. Takes 2 seconds to remove the extra email addresses.

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Easy to learn, build and setup. Friendly to use from an agent/analyst perspective. Lots of good options available on the system out of the box while also room for a lot of additional customization.

Halo Support/Development team always willing to help and open to feedback/enhancements suggestion and with a relatively quick turn around when implementing new requested feature(s).

A lot of options available but they are not always well explained / labelled within the tool.

Since there is very little detailed documentation available for the tool you will need to engage your account manager or the Support team when you have questions as there is no reference source material available to find answers on your own.

Very reliable and fast. HaloITSM is easily accessible from any internet based device. Easy to navigate and use. Easy to set up workflows. Most configurations are pretty straight forward and easy to get on with, even with a little training.

It is very useful to be able to convert ticket types and to different workflows with a click of a button.

Integration with O365 is such a useful add on. The Live chat function has proven to be such a useful too especially during the pandemic with staff needing to work from remote locations. User interface is awesome ie: the ability to

The support team is readily available and quick to help with any issues or request. HaloITSM is a well rounded and modern ITSM system competing with the best in the best in the industry at an unbeatable price.

The webapp is modern and easy to use, very customisable. Excellent and speedy support always on hand, updates are released often and bring new features all the time.

We use Halo around the world and the translation on self-service is limited although not a deal barker for us.

The produced we used before Halo was very static and any customisation was difficult and very costly to implement. Halo is the complete opposite I would highly recommend for its easy to use and quick setup.

Easy communication across a large IT team based around the world. Easy to use along side an ITSM framework ensuring standards are maintained across our whole company.