Halo Service Desk Reviews

The thing that stands out when you first open Halo is how neat the user interface is, very intuitive and easy to navigate which allows our agents to quickly familiarise themselves with the software. Halo is highly configurable with a large range of customisable features and options which allow us to tailor the software to our specific needs for both internal and external customers. The Halo Support team are friendly, very helpful and responsive to any queries. The numerous integrations to work with related products are readily configured through the UI, or for more advanced integration there's an API which is perfect for delivering more detailed functionality to our end users.

In addition to the ticket management, we also use Halo for resource/asset booking for various rotas, desk, room, and vehicle bookings and coupled with the Halo API it's easy to embed an iframe to display absolutely any information direct through a service in the portal. This is a very powerful mechanism which allows highly customisable formats to be displayed such as image maps, calendars, graphic and tabular information which is highly effective and simplifies interaction for our more complex processes.

The Halo Service Desk offering is both simple and effective, which is very rare for Service Desk software. As a new company, we looked for software that would meet our needs and reflect our growth in its capability; Halo Service Desk does this.

It's simple and easy to use for agents and complements our offering to our customers.

Halo Service Desk is a great system to have due to it is very flexible and easy to use. The system can be personalise in every way such as creating unique tickets, setting up schedule tickets. There is many features you can integrate with the system such as SCCM, TeamViewer, AD and many more useful thing you might need. It also ITIL ready when it is installed.

There isn’t really thing I dislike about the software. The one thing I might mention is that in assets there doesn’t seem to be a function for Dynamitic fields but this is a very small thing. I also would like to say I haven’t contacted support about this yet so this could be possible but I have just missed the option.

I would recommend to contact the support/seller and ask for a trial before purchasing just to make sure you are happy with what the system can do.

The Main reason why we went over to Halo is that our Maintenance department needed to have a Health and Safety form before doing a job. We was able to create a ticket that make them fill out the H&S form before processing with the job. Another reason why we are using the system is that it is mobile friendly.

How configurable the system is so it can be configured to our business needs.

The reporting on the system has to be setup via SQl

Be prepared due to the customisation of the software.

We were using multiple systems for different departments but now we all use the same due to how customisable it is.

Ease of use, many different modules, management of content

Development process/lead times/release notes, upgrade process, and as we use the web app the fact we have to accept changes within upgrades that are not suitable for ourselves. Also, the inbuilt reporting is a little basic.

For those who do not use a call management system, this is definitely a useful addition to a users toolkit. We evaluated a number of alternatives packages and this was deemed most suitable for a business of our size and nature. Other packages were too complex and expensive and Halo met the majority of our daily needs.

Halo is a very user-friendly package and easy to use which means the introduction into a live environment was relatively quick and simple. Equally, onboarding new users is straightforward.

Since implementing Halo Service Desk we have been able to achieve many business goals and embed services such as change control very easily. The software itself is very easy to use, especially with the automation rules this has saved us vast amounts of time on administration. Honestly is fantastic software.

Wish the projects feature was a bit more bulked out, for instance having a project tracker or GANTT chart feature to plan projects and programmes would be very helpful. Documentation not always up to date.

Also an overall budget tracker would be a huge benefit

Very quick ROI with Halo Service Desk, from using the KB Articles our FTF rate was improved significantly.

The Halo has a lot of options to be fit to our needs. It's also has a best support team.

It's difficult to point any dislikies, whe we switched to web version for our technicians it became even more easy to use.

We are service provider, we have all our customers tickets managed by Halo. We are using Halo for 6 years now.

.Very easy to use, simple to integrate and have customized

We are using this within our company and have no complaints or dislikes

workflow from a helpdesk standpoint, assists with the billing side of th ehouse

Intuitive Service Desk tool for all engineers of all levels and non technical Service Desk Ticket Administrators. Streamlining many Service Desk processes and providing immediate service desk status for management via Dashboards. The customisation to fit out business rather than just an 'off the shelf' product is fantastic. Would highly recommend.

Some functions still to come across from Windows Application to Web Application but this is already being worked on so expect this to be a non issue in the very near future. Stock system is not available yet which would make assigning items from stock to a ticket great, again a system that is being developed so hope this to be a non issue again soon.

Consider everything good about your existing system and customise NHD to continue with your existing good points and build all the extra great features of NHD to that. Challenge the implementation process to overcome existing obstacles because they often can.

Quick view of number of calls each engineer has assigned for triage purposes, drag and drop calls for service desk administrator saving much time. Workflow processes to ensure all necessary steps are taken when a specific task is required. Customer portal/self service to give customer nice easy access to their open/closed tickets and current ticket situation.

Compared to our previous PSA system NetHelpDesk is a lot easier to customise after our needs. The user interface is easy and quick to work with and our technicians are very happy that we swapped our PSA to NetHelpDesk.

Billing is still done from their old Windows client but it's on the roadmap to be implemented in the webclient.

Quicker response time to our customer tickets and more efficient logging of time, sold items and expenses.